Partner Success Representative

Wiley

Partner Success Representative at Wiley building relationships and supporting partner growth in workplace learning solutions. Collaborating with cross-functional teams to deliver high-quality support and insights.

Posted 7/23/2026full-timeRemote • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $49,800 - $66,333 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success, with a strong focus on relationship management and proactive engagement. Proficient in collaborating across teams to enhance partner support and drive insights from interactions.

Highest-signal resume keywords

Account ManagementCustomer SuccessStrong CommunicationProblem SolvingSaaS Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Portfolio ManagementProactive EngagementConsultative Client-FacingTechnology Platform ProficiencyLearning & Development Experience

Soft Skills

ProfessionalismEfficiencyCollaboration

Certifications & Qualifications

Four-Year College Degree

Industry Keywords

Business DevelopmentOrganizational DevelopmentSubscription-Based Business Models

About the role

Key responsibilities & impact

Serve as a responsive, knowledgeable point of contact for partners
Build familiarity with partner network and contribute to team culture of proactive, high-quality support
Handle inbound support with professionalism and efficiency
Identify trends and opportunities across interactions and share insights with the broader team
Collaborate cross-functionally with Sales, Operations, Marketing, and Product to advocate for partners

Requirements

What you’ll need

2+ years in account management, customer success, business development, or a consultative client-facing role
Proven ability to manage a portfolio of relationships and balance reactive support with proactive engagement
Strong written and verbal communication
Comfortable working with technology platforms and willing to learn new tools quickly
Track record of solving problems in the moment while keeping the bigger picture in view
Preferred: Experience in learning & development, coaching, consulting, or organizational development industries
Familiarity with SaaS or subscription-based business models
Four-year college degree or equivalent experience

Benefits

Comp & perks

Meeting-free Friday afternoons allowing more time for heads down work and professional development
Robust body of employee programming facilitating a wide range of opportunities to foster community, learn, and grow
Commitment to fair, transparent pay