Account Manager

Wiley

Wiley Account Manager growing strategic institutional accounts across science, education, and publishing products. Driving renewals, consultative negotiations, and cross-portfolio revenue growth.

Posted 8/4/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $73,900 - $108,633 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex institutional accounts, driving revenue growth through consultative sales, and developing tailored solutions that align with client strategic goals. Proven ability to lead negotiations, collaborate across teams, and maintain accurate CRM data for effective account management.

Highest-signal resume keywords

Account ManagementConsultative SalesData-Driven NegotiationsRevenue GrowthCRM Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account PlanningSales Target AchievementPerformance AnalysisCross-SellingUpsellingNegotiation SkillsForecastingData AnalysisStrategic Solutions DevelopmentClient Research

Soft Skills

Strong Communication SkillsRelationship BuildingCollaborationIndependent WorkProblem Solving

Tools & Technologies

CRM Software

Industry Keywords

Institutional AccountsRevenue GoalsCompliance RequirementsClient InstitutionsIndustry Events

About the role

Key responsibilities & impact

Manage a portfolio of 150–250 institutional accounts and drive measurable revenue growth
Develop and continuously revisit comprehensive account plans with internal POD teams
Analyze customer usage data and performance trends to identify account health, challenges, and growth opportunities
Lead renewal agreement negotiations while meeting revenue goals and compliance requirements
Identify cross-selling and upselling opportunities across Wiley’s journal and non-journal portfolio
Research client organizations and align tailored solutions with their strategic goals
Cultivate relationships with decision-makers, influencers, and stakeholders at client institutions
Conduct strategic, consultative negotiations to secure mutually beneficial agreements
Maintain accurate CRM pipelines and provide forecasts and insights to leadership
Collaborate with customer success, sales operations, editorial, and other teams
Represent Wiley at conferences and industry events

Requirements

What you’ll need

Bachelor’s degree (4-year)
Minimum 5 years of proven success managing complex, strategic accounts and consistently exceeding sales targets
Experience in consultative sales with a track record of achieving financial goals in a high-impact role
Ability to collaborate across teams and regions
Ability to diagnose institutional clients’ unique needs and provide value-driven solutions
Strong written and verbal communication skills
Ability to work independently and manage a book of business proactively
Experience leading data-driven negotiations and creating win-win outcomes
Willingness to travel up to 40% to meet clients and attend industry events
Resume/CV required with application

Benefits

Comp & perks

Meeting-free Friday afternoons for focused work and professional development
Wide range of employee programs supporting community, learning, and growth
Comprehensive benefits package
Competitive compensation
Continual learning and internal mobility opportunities
Reasonable accommodation for applicants and employees with disabilities