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Customer Service Specialist – 2nd Shift
Qurate Retail GroupCustomer Service Specialist responding to inbound calls at QVC, assisting customers and promoting sales through effective communication. Requires strong customer service skills and technical troubleshooting ability.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to handle high call volumes, troubleshoot technical issues, and effectively communicate with diverse customers. Proficient in navigating multiple systems and maintaining a distraction-free work environment.
Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsHigh Call Volume ManagementTechnical TroubleshootingVirtual Work Environment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingRefund ConfirmationPayment HandlingAccount Data AnalysisSystem Navigation
Soft Skills
Effective CommunicationDe-Escalation TechniquesAdaptability
Industry Keywords
Inbound Customer CallsSales PromotionCustomer InquiriesWork From Home
About the role
Key responsibilities & impact- Supports QVC by answering inbound customer calls
- Assist customers by problem-solving and de-escalating unique situations
- Promote products and improve sales while maintaining a high-paced call volume
- Handle high volume of inbound customer inquiries
- Confirm refunds, take payments, place orders, and analyze account data
- Report to an assigned Customer Service Supervisor
- Work a set full-time schedule with varying days off
Requirements
What you’ll need- 12 months or more of customer service experience
- Provide a distraction free work from home environment
- Learn and work in a virtual environment
- Communicate with a variety of styles
- Navigate multiple systems and screens
- Troubleshoot own technical problems
- Available to work weekends, holidays, and additional hours
Benefits
Comp & perks- Competitive compensation
- Paid time off
- Employee assistance program
- Parental leave
- Paid volunteer hours
- Amazing company discounts
- Health care benefits starting on day 1
- 401(k)
- Tuition reimbursement benefits