Service Support Representative – Days

TechFlow, Inc.

Service Support Representative supporting a high-profile government contract for the Platform Services team at TechFlow. Focused on daily tracking of ticket statuses and customer communication while working remotely.

Posted 7/15/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong stakeholder support capabilities, including effective communication, troubleshooting, and data validation. Proficient in managing inquiries and maintaining detailed records to ensure high levels of customer satisfaction.

Highest-signal resume keywords

Service Support ExperienceTicketing System ProficiencyData Validation SkillsTroubleshooting SkillsPublic Trust Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ValidationTroubleshootingTicketing SystemsCustomer SupportReport Review

Soft Skills

Professional CommunicationEmpathyPositive AttitudeDetail Orientation

Certifications & Qualifications

Public Trust Clearance

Industry Keywords

Stakeholder SupportService Process EfficiencyField SupportHigh-Speed Internet

About the role

Key responsibilities & impact

Work independently on a high productivity team
Process requests and inquiries reported by stakeholders via telephone, email, or web, in a timely manner, with professional and grammatically correct responses
Update ticketing system based on contract requirements
Review and validate reports daily for accurate data and metrics
Provide troubleshooting support for phones, applications, and database issues
Respond promptly to stakeholder inquiries
Keep detailed records of stakeholder interactions, transactions, comments and complaints
Communicate and coordinate with colleagues as necessary
Provide feedback on the efficiency of the stakeholder service process
Ensure stakeholder satisfaction and provide professional stakeholder support
Maintain a positive, empathetic and professional attitude toward stakeholders at all times

Requirements

What you’ll need

High school diploma
2+ years of experience in service support role
Experience with ticketing systems, data, and validating tickets for quality metrics
Experience responding directly to customers and field support verbally and in writing
Ability to work a flexible schedule including overnight support (hours may vary) and holidays.
Must have reliable high-speed internet to support remote work, and timely communication.
Must be able to obtain a Public Trust Clearance and comfortable in waiting a processing period of up to 60 days prior to start date
**Preferred Qualifications** (good to have)**
Basic understanding of troubleshooting skills/steps
Tier 1 service experience

Benefits

Comp & perks

Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines)
401k plan with Roth option.
Eligibility for an employer match.
Immediate vesting
Paid time off
Holidays – 11 paid holidays per year
Comprehensive medical, dental, and vision plans
Company-paid Life & AD&D insurance plan
Employee Assistance Program
Wellness Resources
Company-paid training and development program
Voluntary benefits include:
Life & AD&D Insurance for employee, spouse, and children
Short-term and long-term disability (per plan guidelines)
Legal Shield and Identity Theft protection plans
Pet Insurance