TechFlow, Inc.

System Administrator

• Administer, maintain, and support enterprise servers, operating systems, virtual environments, and associated infrastructure supporting the customers platform.
• Perform routine system administration tasks, including user account management, system monitoring, patch management, backups, and performance tuning.
• Maintain accurate system administration logs, operational documentation, and configuration records.
• Monitor system health, identify performance issues, and implement corrective actions to maximize system availability and efficiency.
• Troubleshoot and resolve complex hardware, software, operating system, network, and application issues in high-volume, high-availability environments.
• Utilize established debugging tools, protocols, and diagnostic processes to isolate and resolve technical problems.
• Respond to customer-reported incidents and service requests, providing timely resolution and effective communication throughout the support process.
• Collaborate with cybersecurity personnel to implement security controls, apply security patches, and maintain compliance with government security requirements.
• Support system upgrades, software deployments, maintenance activities, and infrastructure modernization initiatives.
• Assist with disaster recovery planning, backup validation, and system restoration activities.
• Develop and maintain technical documentation, standard operating procedures, and configuration management records.
• Participate in after-hours maintenance windows and provide on-call support as required.

Senior Systems Administrator

Security Analyst

• Establish and implement system-wide information security requirements through comprehensive analysis of user, policy, regulatory, and resource demands
• Coordinate with customer organizations to define security programs, allocate resources, and identify organizational risks
• Support the maintenance and operation of the Security Technology Integrated Program (STIP) platform
• Ensure communications control and data retrieval functionality for transportation security systems
• Extract and analyze data from Transportation Security Equipment (TSE) to generate actionable security intelligence
• Develop and deliver security reports to stakeholders
• Facilitate information exchange between internal systems and other data sources within the transportation enterprise
• Monitor compliance with security policies and regulatory requirements
• Identify and mitigate security vulnerabilities and risks
• Collaborate with cross-functional teams to enhance security posture

Cyber Security Analyst II

Customer Support

• Work independently on a high productivity team
• Process requests and inquiries reported by stakeholders via telephone, email, or web, in a timely manner, with professional and grammatically correct responses
• Update ticketing system based on contract requirements
• Review and validate reports daily for accurate data and metrics
• Provide troubleshooting support for phones, applications, and database issues
• Respond promptly to stakeholder inquiries
• Keep detailed records of stakeholder interactions, transactions, comments and complaints
• Communicate and coordinate with colleagues as necessary
• Provide feedback on the efficiency of the stakeholder service process
• Ensure stakeholder satisfaction and provide professional stakeholder support
• Maintain a positive, empathetic and professional attitude toward stakeholders at all times

Service Support Representative – Days

Scrum Master

• Manage and maintain Agile project management tools supporting product backlog management, sprint planning, task tracking, release planning, and sprint reporting.
• Coordinate Agile project activities across cross-functional teams, ensuring work is organized, prioritized, and aligned with program objectives.
• Monitor project progress, identify risks, dependencies, impediments, and resource constraints, and work with program leadership to resolve issues.
• Maintain sprint burndown charts, velocity metrics, release readiness metrics, and other Agile performance indicators.
• Generate automated dashboards, reports, and project metrics from Government-approved Agile management tools to provide real-time visibility into program performance.
• Collaborate with Government stakeholders, Product Owners, and technical teams to clarify requirements, refine product backlogs, and manage scope changes.
• Maintain traceability between customer requirements, user stories, development tasks, testing activities, and delivered capabilities.
• Facilitate risk identification, mitigation planning, and issue resolution throughout sprint execution and release planning activities.
• Promote Agile best practices and continuous improvement by encouraging collaboration, transparency, and efficient delivery processes across the program.
• Support release planning, sprint reviews, retrospectives, and other Agile activities as needed.
• Prepare project status reports, executive briefings, and performance summaries for program leadership and Government stakeholders.
• Ensure project documentation, schedules, and Agile artifacts remain accurate, current, and compliant with program requirements.

Agile Project Manager

Backend Engineer

• Develop, enhance, test, and maintain clean, efficient, and secure application code following established coding standards and best practices.
• Support software modernization efforts by implementing new capabilities, application enhancements, and system improvements.
• Develop Java-based web applications and services within an Agile software development environment.
• Participate in mandatory peer code reviews to ensure software quality, security, maintainability, and adherence to coding standards.
• Implement user experience (UX) enhancements and support low-code/no-code solutions as directed by technical leadership.
• Develop and maintain automated tests to support software quality objectives, including achieving a minimum of 90% automated test coverage for new code.
• Identify opportunities for technical debt reduction and support remediation efforts.
• Ensure applications meet Web Content Accessibility Guidelines (WCAG) 2.1 AA standards, achieving zero errors through automated and manual accessibility testing.
• Maintain source code within the Government-owned/BES-managed Git repository using appropriate branching, version control, and Agile development practices.
• Utilize library and dependency management tools to maintain secure and reliable software components.
• Support software quality and security processes, including automated scanning, vulnerability remediation, and compliance activities.
• Collaborate with senior engineers, architects, testers, DevSecOps engineers, and Agile team members to deliver mission-focused software solutions.

Java Software Engineer

Full-stack Engineer

• Lead the architectural design and technical implementation of scalable, maintainable, reliable, and secure software solutions using open-standard technologies.
• Develop and maintain software solutions using modern Java enterprise development practices and industry-standard frameworks.
• Design, develop, test, and maintain clean, efficient, secure source code within Government-owned Git repositories.
• Provide technical leadership and guidance to software development teams, promoting best practices in architecture, coding standards, and secure development.
• Participate in and conduct mandatory peer code reviews to ensure software quality, maintainability, and adherence to established standards.
• Ensure software meets automated quality and security requirements through continuous integration, automated testing, and Static Application Security Testing (SAST).
• Analyze and remediate software vulnerabilities, ensuring all new Blocker, Critical, and High security findings are addressed prior to task completion.
• Identify, evaluate, and execute technical debt remediation efforts based on Government priorities.
• Maintain and improve software quality metrics, including: minimum 90% automated test coverage for new code, overall SonarQube code quality rating of "A", inline documentation for at least 90% of individual methods using tool-compatible formats.
• Collaborate with cybersecurity teams to ensure compliance with DoD Risk Management Framework (RMF) processes and Security Technical Implementation Guide (STIG) requirements.
• Research, prototype, and evaluate emerging technologies, including artificial intelligence/machine learning (AI/ML), low-code/no-code platforms, and AI-assisted software development tools.
• Mentor software engineers and promote adoption of modern development practices, tools, and technologies.
• Support continuous improvement initiatives focused on software quality, performance, security, and mission effectiveness.

Senior Software Architect

• Serve as the Scrum Master for an Agile software development team supporting customer modernization initiatives.
• Facilitate all Scrum ceremonies, including Daily Stand-ups, Sprint Planning, Release Planning, Sprint Reviews, and Sprint Retrospectives while ensuring established timeboxes are maintained.
• Coach the team on Agile principles, Scrum framework, and continuous improvement practices.
• Collaborate closely with the Government Product Owner to refine, prioritize, and maintain the Product Backlog.
• Ensure Product Backlog Items (PBIs) are well-defined, prioritized, and ready for sprint execution.
• Enforce adherence to the team's Definition of Ready (DoR) and Definition of Done (DoD).
• Remove obstacles that impede team progress and proactively resolve or escalate issues to appropriate stakeholders.
• Maintain sprint metrics, burndown charts, velocity tracking, team capacity planning, and impediment logs.
• Generate Agile dashboards, reports, and performance metrics using Government-approved Agile management tools.
• Support transparency by communicating sprint progress, risks, dependencies, and blockers to Government and program leadership.
• Encourage collaboration across software engineering, DevSecOps, testing, database administration, and technical documentation teams.
• Promote Agile maturity through coaching, mentoring, and continuous process improvement.
• Support technical meetings and Scrum ceremonies to maintain high levels of team participation and engagement.
• Ensure compliance with contract requirements, Agile processes, and program reporting requirements.

Program Manager

• Serve as the primary interface between TechFlow and Government leadership, including the Contracting Officer's Representative (COR) and other customer stakeholders.
• Provide overall leadership and direction for all contract personnel.
• Manage program execution to ensure technical, cost, schedule, quality, and performance objectives are achieved.
• Lead planning, execution, resource management, risk mitigation, and performance monitoring across multiple software development workstreams.
• Oversee the delivery of secure, scalable, maintainable software solutions utilizing Agile methodologies and modern DevSecOps practices.
• Guide execution within the DoD Software Acquisition Pathway (SWP), ensuring alignment with customer objectives and acquisition strategy.
• Foster collaboration across software engineering, cloud infrastructure, database administration, testing, technical documentation, and Agile project management functions.
• Monitor program performance metrics, identify risks, implement corrective actions, and ensure continuous process improvement.
• Ensure compliance with contract requirements, cybersecurity standards, software quality expectations, and applicable DoD policies.
• Prepare executive-level briefings, program status reports, and customer communications.
• Support contract performance assessments and maintain a strong record of successful execution within the CPARS performance reporting environment.
• Build and maintain strong customer relationships while promoting a culture of collaboration, innovation, accountability, and operational excellence.