TechFlow, Inc.

Data Analyst

• Optimize and expand existing PostgreSQL-based analytics pipelines, ensuring performance, scalability, and data accuracy across large operational datasets.
• Extend existing analytical models and reports to incorporate new data sources, asset types, or mission areas under the government contract.
• Develop interactive dashboards, reports, and data visualizations using business intelligence tools leveraging custom SQL as the foundation for all datasets.
• Analyze industrial asset performance metrics – including operational availability, reliability, and maintenance success rates – to identify trends and improvement opportunities.
• Support the development and continuous improvement of key performance indicators (KPIs) that measure maintenance performance, asset reliability, and lifecycle effectiveness.
• Extract, transform, and analyze data from ERP and CMMS systems.
• Perform data validation and continuous quality assurance to ensure consistency and accuracy across reports and source systems.
• Collaborate with stakeholders to understand reporting requirements and translate business needs into technical solutions.
• Ensure data quality, integrity, and security in compliance with applicable government standards.
• Document analytical processes, methodologies, and SQL logic for traceability and reproducibility.
• Support ad-hoc data analysis requests and provide actionable insights to leadership.
• Contribute to the enhancement of established data workflows and reporting standards to improve scalability, consistency, and usability across contracts.

Manager

• Acts as a point of contact between the field team, customer representatives, and stakeholders to share updates and resolve routine issues.
• Maintains compliance with contract and quality requirements through documentation reviews and field audits.
• Provides operational support to field teams to assist in meeting performance goals and ensure adherence to regulatory and safety standards.
• Drive continuous improvement efforts by identifying process gaps and suggesting practical solutions to improve efficiency.
• Promotes a culture of quality and safety, ensuring all field teams follow training and compliance requirements.
• Assists field support staff with ticket tracking, customer communication, and issue escalation to help meet service-level goals.
• Monitor field work for preventive and corrective maintenance tasks, ensuring accuracy in scheduling and documentation.
• Collects and reviews data to identify potential issues or trends and assists in preparing reports for management review.
• Uses maintenance tracking systems (EAM/CMMS) to create and update work orders, verify data accuracy, and report discrepancies.
• Assists in updating procedures and documentation to reflect process changes, regulatory updates, or customer requirements.
• Compiles and organizes data from field teams and customer reports to support performance tracking and improvement efforts.
• Communicates regularly with supervisors and team members, sharing updates and helping ensure consistent alignment with project goals.
• Prepares and delivers basic reports and presentations for internal meetings, summarizing performance data and progress updates.
• Participates in meetings with customers, stakeholders, and internal staff to provide updates, take notes, and follow up on assigned action items
• Demonstrates reliability and focus under pressure, maintaining accuracy while meeting tight deadlines and shifting priorities.
• Maintains organized records and clear communication, supporting accurate documentation and consistent workflow management
• Identifies opportunities to save costs, streamline tasks, and improve daily operations through teamwork and attention to detail.

Field Quality Manager

Frontend Engineer

• Design and develop responsive web applications and native mobile applications for a Data Analytics platform focused on industrial asset maintenance.
• Build interactive dashboards and data visualizations for both web and mobile platforms that display asset performance, maintenance metrics, and operational insights.
• Develop cross-platform mobile applications that enable field technicians and maintenance personnel to access real-time asset data.
• Collaborate with backend developers, data analysts, and business stakeholders to translate requirements into technical solutions.
• Integrate front-end and mobile applications with RESTful APIs and data services from CMMS and other enterprise systems.
• Develop reusable component libraries and maintain code quality standards across web and mobile codebases.
• Implement responsive design principles and mobile-first approaches to ensure optimal user experience across all devices.
• Optimize application performance for both web and mobile platforms, including load times, rendering efficiency, and offline capabilities.
• Conduct code reviews and participate in agile development processes.
• Create and maintain technical documentation for front-end and mobile architecture and components.
• Perform testing and debugging to ensure cross-browser compatibility, cross-platform functionality, and mobile device compatibility.
• Implement mobile-specific features such as push notifications, offline data sync, and device hardware integration.
• Stay current with emerging web and mobile development technologies and best practices.
• Ensure applications meet government security standards and accessibility requirements (Section 508/WCAG).

Front End Developer, Mobile

Project Manager

• Manage, review, and update the Program Management Plan
• Oversee the daily operations of all base support areas of responsibilities
• timely submission of all contract data requirement deliverables and corporate reporting deliverables
• Plan, prioritize, assign, supervise, and review the work of staff
• Establish schedules for efficient facility maintenance while maintaining effective cost control
• Identify resource needs
• Develop, implement and monitor operational goals and objectives as well as policies and procedures
• Monitor expenditures and prepare cost estimates and justification
• Manage all contract actions to include
• Modifications and execution of contracts
• Subcontracts with vendors/suppliers
• IDIQ development, submission, pricing, and negotiations
• Work with the Quality Control Manager and Safety/Environmental Manager to establish quality control and safety inspection programs for all operations, facilities, and equipment
• Integrate Quality Control and Safety/Environmental inspections and corrective actions into day-to-day operating procedures
• Attend and participate in professional group meetings
• maintain awareness of new trends and developments in the field of facility maintenance
• incorporate findings and new developments as appropriate into programs
• Function as the Energy Manager to ensure that work accomplished under the contract is performed with a minimal impact on energy use and conforms to base and command guidelines
• Manage contract profit, loss, cash flow, and capital investments
• timely and accurate payment of wages to employees
• payments to vendors/subcontractors
• accurate invoicing and tracking of monetary transactions
• Responsible for supervising Personnel Management/Human Resources employees regarding recruiting, hiring, terminations, disciplinary actions, benefits oversight, and security actions, and compliance with government policies such as the Affordable Care Act, State, and Federal Unemployment Regulations
• Ensure balance between the best interest of the company and the needs of the employees
• Responsible for budget development and submission, including work done by vendors and subcontractors
• Ensure compliance with Base, Local, State, and Federal (including OSHA) safety regulations, including work done (actions taken) by our own company employees, and work done by vendors or subcontractors
• Policy development and enforcement ensuring that all internal rules, policies, and company requirements are written to be in accordance with base, local, state, and federal rules, policies, and regulations
• Conduct Collective Bargaining Agreement (CBA) negotiations, management, and associated reporting
• Establish and manage work control processes
• Manage, provide oversight, and be responsible for all assigned government property
• Manage vehicle registration/repairs/fuel usage/insurance and mileage tracking for both government and company vehicles
• Coordinate and supervise the training of employees in both routine tasks and highly skilled technical tasks that are required to execute the work assigned
• Establish and enforce procedures and techniques that ensure tasks are accomplished to a high standard and safely
• Manage licensing and certification of employees on all equipment and vehicles
• Ensure employees gain and maintain technical certifications as required by the base, local, state, and federal policies and regulations
• Performs other related duties, as assigned.

Deputy Project Manager

• Serves as a point of contact between the field team, customer representatives, and stakeholders to share updates and resolve routine issues while leading and mentoring a geographically dispersed team of Field Quality Managers.
• Ensures compliance with contract and quality requirements through documentation reviews and field audits. Functions as a strategic liaison between field leadership, customer executives, and subcontractor partners to ensure seamless communication, contract alignment, and mission success.
• Drive continuous improvement, enhance efficiency, and promote a culture of quality and safety, helping to ensure all field teams follow training and compliance requirements (contractual, regulatory, and quality standards), maintain sustained audit readiness and uphold operational integrity.
• Supports field support staff with ticket management, customer communication, and issue escalation. Oversees field work for preventive and corrective maintenance, ensuring proper scheduling and documentation. Gathers and reviews data to spot potential problems or trends and helps prepare reports for management review.
• Provides executive oversight and strategic guidance to field operations, aligning divisional goals with regulatory mandates and performance improvement initiatives.
• Fosters a continuous improvement mindset across the organization, leveraging data analytics and performance metrics to identify opportunities for efficiency and innovation.
• Drives a culture of compliance and excellence, reinforcing adherence to quality, safety, and training standards is foundational to operational success.
• Leads field support operations to consistently meet and exceed program performance metrics while serving as a senior escalation point for complex customer issues.
• Provides leadership and operational oversight to field teams, auditing maintenance execution (CM/PM), optimizing preventive maintenance schedules, and improving KPI performance.
• Utilizes data-driven insights to identify deviations from contractual obligations, perform trend analyses, and implement proactive, corrective, and preventive measures.
• Utilizes enterprise maintenance and asset management systems (EAM/CMMS) to monitor performance, ensure data integrity, and support decision-making based on accurate analytics.
• Authors and governs policies, procedures, and process documentation to ensure compliance and embed efficiency-driven improvements across all operational levels.
• Interprets and synthesizes complex data sets to inform leadership decisions, measure program health, and drive alignment with corporate and customer priorities.
• Facilitates transparent communication across all organizational levels—translating technical, operational, and contractual updates into actionable insights for executive and field stakeholders.
• Delivers executive-level briefings and presentations that clearly communicate program performance, risks, and mitigation strategies to both technical and non-technical audiences.
• Engages directly with key stakeholders through regular strategic reviews, to ensure alignment of performance objectives and continuous operational improvement.
• Demonstrates decisive leadership under pressure, managing multiple priorities with accuracy, agility, and a commitment to exceed contractual and organizational expectations.
• Utilizes advanced organizational and analytical skills to manage complex programs, maintain compliance, and produce high-quality deliverables with precision.
• Identifies and capitalizes on opportunities for cost reduction, operational efficiency, and revenue growth through data-driven performance management and vendor optimization.

Senior Field Quality Manager

Security Engineer

• Serve as the primary cybersecurity lead for the program, overseeing implementation, assessment, and continuous monitoring of security controls for applications managed by the CPIC PMO.
• Ensure compliance with federal cybersecurity standards and frameworks, including FISMA, NIST SP 800-53, and the Risk Management Framework (RMF).
• Coordinate with the customer’s Information System Security Officer (ISSO), system owners, and other stakeholders to maintain security authorization and compliance.
• Manage and track Plans of Action and Milestones (POA&Ms) to ensure timely remediation of identified vulnerabilities and audit findings.
• Lead preparation, documentation, and submission activities to support system Authorization to Operate (ATO) and ongoing authorization processes.
• Oversee incident response procedures, ensuring rapid identification, investigation, and mitigation of cybersecurity events.
• Conduct risk assessments, vulnerability scans, and security reviews to proactively identify and address potential threats.
• Maintain system security documentation, including System Security Plans (SSPs), Security Assessment Reports (SARs), and Continuous Monitoring Plans.
• Provide cybersecurity guidance to development and operations teams to ensure secure design, configuration, and deployment of applications.
• Monitor compliance with change management and configuration control procedures to maintain system integrity.
• Prepare and deliver regular security status reports, dashboards, and briefings to leadership and the customer.
• Champion a culture of cybersecurity awareness and continuous improvement across the program team.

IT Security Manager

DevOps Engineer

• Design, implement, and maintain secure, scalable, and reliable cloud infrastructure supporting mission-critical federal IT portfolio management applications.
• Develop and manage CI/CD pipelines to automate software build, test, and deployment processes in alignment with Agile delivery practices.
• Implement infrastructure as code (IaC) using tools such as Terraform, CloudFormation, or Ansible to enable repeatable, version-controlled infrastructure deployment.
• Collaborate with development, operations, and security teams to ensure seamless integration, automation, and compliance across environments.
• Monitor system performance, availability, and cost efficiency while proactively identifying and resolving operational issues.
• Implement cloud security best practices, including identity and access management (IAM), encryption, logging, and vulnerability mitigation.
• Deploy and manage monitoring, alerting, and observability tools to ensure proactive detection and resolution of performance and reliability issues.
• Support application containerization using Docker and orchestration tools such as Kubernetes or Amazon ECS/EKS.
• Conduct system tuning, capacity planning, and disaster recovery activities to ensure high availability and resilience.
• Document architecture, procedures, and configurations to support transparency, audit readiness, and knowledge sharing across the team.
• Drive continuous improvement of DevOps processes, tools, and automation strategies to enhance delivery speed and system reliability.

DevOps Engineer, Cloud

Product Manager

• Serve as the Product Owner Proxy on behalf of the customer, ensuring that product vision, priorities, and requirements are clearly defined and communicated to the Agile development team.
• Lead Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to maintain focus, collaboration, and progress toward delivery goals.
• Translate OMB Circular A-11 policy requirements and data reporting needs into actionable user stories and acceptance criteria.
• Collaborate with cross-agency stakeholders, technical vendors, and the customer to align development priorities with governmentwide IT data reporting objectives.
• Manage and refine the product backlog to ensure alignment with mission goals, user needs, and evolving policy requirements.
• Facilitate governmentwide community meetings to gather feedback, communicate product roadmaps, and ensure coordination across participating agencies.
• Support the development team by removing impediments, clarifying requirements, and maintaining focus on high-value deliverables.
• Oversee sprint progress, release planning, and delivery schedules to ensure transparency and accountability in development outcomes.
• Develop and deliver reports, dashboards, and briefings to the customer and stakeholders to communicate progress, performance, and upcoming releases.
• Promote Agile best practices, continuous improvement, and user-centered design principles within the development and stakeholder communities.

IT Data Reporting Product Owner, ScrumMaster

Product Designer

• Lead the design and development of user-centered digital experiences for federal IT portfolio management systems supported by the CPIC PMO.
• Translate complex functional and business requirements into intuitive user flows, wireframes, mockups, and interactive prototypes.
• Conduct user research, interviews, and usability testing to understand user needs, pain points, and opportunities for improvement.
• Collaborate with product owners, developers, and stakeholders to align design concepts with the customer’s product vision and system objectives.
• Develop and maintain design standards, style guides, and pattern libraries to ensure consistency and scalability across applications.
• Apply accessibility (Section 508) and usability best practices to ensure all designs meet federal compliance and inclusive design standards.
• Use data-driven insights and user feedback to iterate on designs and enhance the overall user experience.
• Support Agile development teams by providing design assets, specifications, and guidance throughout the sprint cycle.
• Present design concepts and prototypes to leadership, stakeholders, and the customer for review and approval.
• Stay current with industry trends, design tools, and emerging technologies to continuously improve user experience strategies.

User Experience (UX) / User Interface (UI) Lead

• Lead and manage the Implementation Services team delivering Help Desk, training, and customization support to federal agencies using the Folio platform.
• Oversee day-to-day service delivery operations, ensuring responsiveness, quality, and compliance with program objectives and federal standards.
• Translate OMB A-11 capital planning and IT portfolio management policies into actionable system configurations and user support processes.
• Coordinate with the Customer, system owners, and technical teams to ensure seamless integration of functional requirements, enhancements, and user feedback.
• Develop and maintain training materials, user guides, and onboarding content to support adoption and effective system use across agencies.
• Monitor Help Desk metrics, service-level agreements (SLAs), and customer satisfaction to drive continuous improvement and operational excellence.
• Manage issue resolution and escalation processes, ensuring timely and accurate responses to agency inquiries and system support requests.
• Support change management and communication strategies to facilitate user adoption of new features and releases.
• Contribute to planning and execution of Agile sprints, working closely with software development and product management teams to align implementation services with system enhancements.
• Prepare status reports, dashboards, and performance summaries for internal leadership and the Customer to track service performance and program outcomes.

Implementation Services Manager

Program Manager

• Provide strategic direction and oversight for IT portfolio management systems that support federal transparency, CPIC, and FITARA reporting.
• Lead multi-disciplinary Agile teams delivering software modernization, data analytics, and user experience improvements for enterprise IT platforms.
• Serve as the primary point of contact for government stakeholders, including the COR, Customer’s ISSO, and senior program sponsors.
• Ensure alignment of program deliverables with OMB policies, NIST standards, and agency IT governance frameworks.
• Oversee program budget execution, performance metrics, and risk management activities to ensure mission and compliance objectives are met.
• Manage system ATO and cybersecurity processes in coordination with ISSOs and system owners, ensuring compliance with FISMA and NIST SP 800-53.
• Direct Agile delivery processes, sprint planning, backlog prioritization, and continuous integration/deployment to enhance transparency and responsiveness.
• Oversee configuration management, documentation, and system change control to maintain quality and audit readiness.
• Prepare and deliver executive briefings, status reports, and dashboards supporting portfolio-level decision-making and oversight reviews.
• Foster collaboration across program offices, contractors, and federal partners to ensure cohesive strategy execution and continuous improvement.

• Serve as the Product Owner Proxy on behalf of the customer, ensuring product vision, priorities, and requirements are clearly communicated to the Agile development team.
• Lead Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to maintain consistent team momentum and alignment.
• Collaborate with the customer and cross-functional stakeholders to refine, prioritize, and manage the product backlog based on mission needs and business value.
• Translate strategic goals and policy requirements into actionable user stories and acceptance criteria for the development team.
• Coordinate with the customer’s product owner to define roadmap priorities, release planning, and sequencing of feature delivery.
• Facilitate engagement with the government-wide community of Folio member agencies to gather feedback, validate functionality, and communicate upcoming enhancements.
• Ensure continuous delivery of high-quality software aligned with OMB A-11 capital planning and federal IT portfolio management requirements.
• Identify and mitigate delivery risks, dependencies, and impediments that impact sprint progress or product quality.
• Support user acceptance testing (UAT), release management, and documentation to maintain transparency and readiness for deployment.
• Prepare and present status updates, sprint metrics, and performance dashboards to leadership and the customer to inform program-level decision-making.

Product Owner / ScrumMaster

• Serve as the main point of contact for daily customer communications.
• Collaborate with internal and external stakeholders to ensure successful execution of programs, meeting all technical, cost, and schedule requirements.
• Identify and proactively resolve program-related issues in a fast-paced, dynamic environment.
• Identify and address program risks and impacts through a systematic, proactive, approach to risk management that identifies and documents risks and manages mitigations plans to resolve potential problems across all levels of the program.
• Lead small customer/continuous improvement projects
• Understand and use calculated SLA’s apply them to drive accountability across the team and ensure compliance with contract requirements.
• Monitor and analyze program performance metrics (SLAs) and perform analysis to support forward-looking decision-making based on data analytics
• Management of program governance processes and deliverables to support customer and internal program requirements, status reviews, and reporting.
• Collaborating with senior business and technical leaders, as well as peers in the Platform Services Business Unit Program Management Organization (PMO), to help develop a strategic vision and success plan for the PMO organization
• Work closely with the Program Manager, Operations Director and their teams to meet or exceed departmental goals and KPIs
• Work with leadership to identify areas for improvement and develop an action plan.
• **Travel Required: 10% - approx. quarterly trips to Northern VA area for customer meetings.**

Deputy Program Manager

Customer Support

• Work independently on a high productivity team
• Process requests and inquiries reported by stakeholders via telephone, email, or web, in a timely manner, with professional and grammatically correct responses
• Update ticketing system based on contract requirements
• Review and validate reports daily for accurate data and metrics
• Provide troubleshooting support for phones, applications, and database issues
• Respond promptly to stakeholder inquiries
• Keep detailed records of stakeholder interactions, transactions, comments and complaints
• Communicate and coordinate with colleagues as necessary
• Provide feedback on the efficiency of the stakeholder service process
• Ensure stakeholder satisfaction and provide professional stakeholder support
• Maintain a positive, empathetic and professional attitude toward stakeholders at all times

Service Support Representative – Overnight

• Lead teams of internal and external resources to manage and deliver a projects safely, on time, within budget and to required specifications.
• Develop project scope, cost estimate, schedule, design, and delivery solutions.
• Organize and manage pre-construction meetings.
• In collaboration with Project Engineering and Executive Leadership, manage all aspects of assigned project(s) including communications, team leadership, project scope, cost estimate, quality, and risk management, compliance with environmental, safety and TechFlow standards and policies.
• Provide accurate and timely project status reporting addressing milestone progress, risk management, current and forecast financial performance.
• Coordinate and lead in person site visits to job site(s) as needed.
• Participate in project progress meetings with client, general contractor, subcontractors, and vendors.
• Ensure predictable and unexpected complexities are effectively monitored and mitigated.
• Manage dependencies, risks, plans, costs and resourcing for each project and across interlinked projects in collaboration with the assigned Project Coordinator.

Senior Project Manager – Energy and Mobility Solutions

• Works directly with Operations Manager, Project Manager, and U.S. Government; establishes and maintains professional working relationships with Government, subcontractors and tenants
• Functions as first-line supervisor for HVAC shop; coordinates and supervises HVAC staff
• Plan, prioritize, assign, supervise, review, and participate in staff work for facility maintenance and repair
• Determine materials, equipment, and supplies to be used; order supplies and prepare procurement documents
• Transfer equipment and personnel between projects as needed; coordinate scheduling and set work priorities
• Evaluate and verify employee performance through review of completed work and techniques; identify staff development needs and ensure training
• Train or coordinate training in maintenance and safety methods, procedures, and techniques; deliver safety briefs and occasional trainings
• Assist with preventative maintenance, quality control inspections, and safety inspection programs for facilities and equipment
• Perform monthly mileage and safety inspections on vehicles
• Review and approve purchase orders and procurement documentation
• Serve as subject matter expert troubleshooting, diagnosing complex problems, recommending and inspecting repairs
• Coordinate with subcontractors for contract services and assist in employee relations (staffing, scheduling, timekeeping, discipline, evaluations, coaching)

HVAC Manager

Technical Project Manager

• The U.S. Coast Guard is embarking on a transformative modernization initiative to upgrade and integrate its logistics applications and workflows
• TechFlow Inc. seeks to hire a dynamic and mission-driven IT Program Manager to lead this effort, providing strategic program and project management support
• Clarify program objectives, roles, and responsibilities
• Establish and manage effective communication processes across project stakeholders
• Develop and submit key planning documents (performance management, quality management, project management, configuration management, risk mitigation plans, and project schedule)
• Prepare and deliver monthly progress reports documenting project status and milestones
• Maintain and update the risk and issue log to support proactive project management
• Provide documentation and support for development activities, including updates to product backlog, design deliverables, development prototypes, and product demos

Data Analyst

Field Quality Manager

Front End Developer, Mobile

Deputy Project Manager

Senior Field Quality Manager

Field Quality Manager

IT Security Manager

DevOps Engineer, Cloud

IT Data Reporting Product Owner, ScrumMaster

User Experience (UX) / User Interface (UI) Lead

Implementation Services Manager

Program Manager

Product Owner / ScrumMaster

Deputy Program Manager

Service Support Representative – Overnight

Senior Project Manager – Energy and Mobility Solutions

HVAC Manager

IT Project Manager