Customer Support

• Gestionar presupuestos, pedidos, facturas y documentación administrativa.
• Atender y asesorar a clientes del mercado francés, ofreciendo un servicio cercano y personalizado.
• Apoyar en la captación de nuevos clientes y en la presentación del producto.
• Coordinarte con producción y logística para asegurar entregas puntuales y de calidad.
• Mantener actualizada la información comercial en el CRM.

Atención al Cliente – Francés Nativo

• Respond to customer queries via email and phone in a timely and knowledgeable manner
• Troubleshoot and resolve issues while providing accurate information and following up as needed
• Document interactions and escalate complex cases to the appropriate teams
• Ownership of incoming requests from customers, including the creation of tickets for the internal organization
• Ownership for tracking-to-resolution of recorded incidents or bugs
• Answering and handling customer inquiries for our customers in Europe
• Internally, you’re the first point of contact for knowledge on the operational use of our software

Customer Care Specialist, French Speaker

• Supports the local Sales organization/customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers.
• Prepares / supports in the preparation of technical/commercial offers based on customer specification requirements, local business/feeder factory indications, and Sales organization directives.
• Analyzes customer needs and competitor offers through information from general market and the Sales organization.
• Performs lost proposal analysis, identifies potential cause, and recommends future actions in cooperation with Sales team/local business to obtain better future results.
• Defines cost for the proposed solution and communicates it to the Sales organization.

Service Sales Support Specialist

• Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
• Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.
• Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
• Manage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functions
• Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions
• Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback
• Initiate return of goods where applicable
• Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery
• Initiate the request for credit and debit notes in collaboration with the finance function
• Support the disputed invoices process in collaboration with finance and credit collection

Customer Service Representative

Customer Care Specialist – Spanish Speaker

• Initiate high-quality conversations with key decision-makers.
• Build trust and identify customer needs through a consultative sales approach.
• Handle objections professionally and guide customers towards suitable solutions.
• Drive upselling and cross-selling opportunities to maximise customer value.
• Follow up on contracts and complete a variety of sales support and administrative tasks.
• Support partner campaigns and maintain strong customer relationships.
• Meet or exceed individual and team sales targets.
• Accurately record customer interactions in CRM systems and provide feedback to improve sales strategies.

Sales Support, Telesales Agent – Danish Market

• Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.
• Communicating with customers and colleagues across different countries.
• Processing and managing customer orders.
• Providing updates on order status, shipments, and deliveries.
• Working closely with Supply Chain, Logistics, Production, and Sales teams.
• Supporting quotation requests and customer enquiries.
• Maintaining accurate customer records and documentation.

Customer Service Representative, French

• Servicio de postventa de seguros para clientes y oficinas, que incluye:
• Refuerzo de back office corporativo.
• Atención multicanal (voz e emails)
• Gestión de solicitudes y resolución de consultas.
• Gestiones en sistemas (operativa de pólizas, modificaciones, etc.)

Agente de Atención al Cliente, Euskera, Inglés

• **Servicio de postventa de seguros para clientes y oficinas, que incluye:
• - Refuerzo de back office corporativo.
• - Atención multicanal (voz e emails)
• - Gestión de solicitudes y resolución de consultas.
• - Gestiones en sistemas (operativa de pólizas, modificaciones, etc.)**

Agente Atención al Cliente – Catalán, Inglés

• Conduct outbound calls to clarify or request customer documentation.
• Guide customers through submission and verification procedures with clarity and professionalism.
• Collaborate with internal teams to resolve documentation issues.
• Provide feedback on recurring challenges and contribute to process improvements.

Dutch Outbound Customer Service Advisors

• Understand customers' business needs and objectives to effectively serve their needs
• Support administrative and financial activities with EMEA accounts
• Support invoicing reconciliation and purchase order administration
• Vendor platform management and compliance
• Support GTM team with critical client meetings and feedback
• Facilitate non-conformities and ensure corrective actions
• Support customer onboarding and training
• Work closely with sales, marketing, and product teams
• Collaborate with technical support to resolve issues
• Maintain processes to monitor customer success metrics

Customer Support Coordinator

• Gestionar pedidos locales e intercompany
• Tramitación en SAP y seguimiento hasta la entrega final
• Atender consultas de clientes sobre stocks, fechas de disponibilidad, estado de pedidos, entregas y solicitud de documentación
• Emitir ofertas y actualizar precios en SAP según solicitud de la red comercial
• Tramitación de altas para nuevos clientes y mantenimiento de datos en BP-masterdata
• Apoyar al equipo comercial con información sobre pedidos, stock y cuentas de clientes
• Gestionar reclamaciones de deuda vencida y registrar información en el sistema
• Notificar incidencias a clientes y ventas, colaborando con planificación y logística para su resolución
• Tramitar No Conformidades por incidencias asociadas al pedido
• Registrar y documentar procesos siguiendo los procedimientos del departamento

Customer Service Officer

• Central communication interface: You coordinate the exchange between internal departments and customers to ensure a harmonious and consistent customer experience.
• Relationship building & customer retention: You develop long-term customer relationships and maintain them through regular, personal contact.
• Needs analysis & satisfaction: You identify individual customer needs and ensure long-term satisfaction for both the company and its employees.
• Proactive customer information: You keep customers continuously informed about new benefits, developments and optimization opportunities.
• Portfolio development & implementation: You continuously expand the benefits offering and successfully implement innovative bonus models in practice.

Customer Care Manager

• Communication: Connect with B2B customers via phone and email, providing service-oriented solutions.
• Administration: Keep things organized by handling admin tasks and following up on questions and requests.
• Teamwork: Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.

Danish Customer Service Advisor

• Prepararte para conquistar tus metas, y ten siempre presente disfrutar del camino.
• Pasarás a formar parte de un gran equipo de personas que estarán siempre dispuestas a ayudarte.

Especialista de Soporte L1

• You are the interface between Limehome and the guest as the first point of contact for any inquiries along all channels.
• You have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems.
• You give our guests a great Limehome experience by responding to their individual needs, providing all relevant information and leaving your personal touch when interacting with them.
• You identify pain points & potential for improvement in day to day business and proactively propose solutions.
• You stay in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation.

Customer Service Agent – ES/PT/EN Speaking

• Gestión, mantenimiento y administración de dispositivos ligeros vinculados al puesto de trabajo virtual.

Técnico/a Microsoft Dynamics 365 Customer Service

• Atención de peticiones/consultas/dudas de los clientes vía teléfono e email.
• Resolución de incidencias de los clientes, colaborando con el equipo.
• Conexiones de los alojamientos con las OTAs (Airbnb, Booking, Holidu, etc.)
• Formación del cliente en el uso del software de gestión

Customer Support, PMS, Channel Manager

• Coordinate and prioritize field interventions in Regional EMEA team.
• Manage and track the logistics around these interventions.
• Ensure the interface between clients, Installation and After-Sales Automation and Clinical IT team of Beckman Coulter EMEA.

Customer Service Coordinator

• Own lifecycle reviews: Conduct periodic KYB/KYC re-reviews for German business customers, managing your caseload through Qonto's internal tools.
• Handle customer support: Reach out to customers via email, chat, and phone to collect updated documentation or resolve data gaps — direct client communication is a regular part of the role.
• Identify process gaps: Spot recurring blockers, inconsistencies in documentation flows, or tool limitations and flag them to the team — your observations feed directly into how the team improves its processes and knowledge base.
• Maintain knowledge resources: Contribute to and update internal documentation via Notion AI, ensuring the team's knowledge base reflects current procedures and regulatory requirements.
• Operate with precision on compliance cases: Work on cases with legal and regulatory implications — an overlooked data point or an unclear client communication can directly affect a customer's account status.

Customer Support jobs in Spain

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