Customer Support Coordinator

Zeitview

Customer Support Coordinator at Zeitview providing operational support and managing client relationships across EMEA. Collaborating with internal teams to enhance customer satisfaction and operational efficiency.

Posted 7/14/2026full-timeRemote • 🇪🇸 SpainMid-LevelSenior💰 €35,000 - €40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on understanding business needs and objectives, while effectively managing administrative and financial activities. Proficient in data management and familiar with Salesforce CRM, ensuring customer success through effective communication and problem-solving.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsGoogle Sheets and Excel ProficiencySalesforce CRM FamiliarityExcellent Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Invoicing ReconciliationPurchase Order AdministrationData Management PracticesTechnical Issue TroubleshootingCustomer Onboarding and Training

Soft Skills

Customer-Focused MindsetEmpathyAttention to DetailOrganizational SkillsTime Management Skills

Tools & Technologies

Salesforce CRMGoogle SheetsExcelVideo Conferencing Tools

Certifications & Qualifications

Bachelor's Degree Preferred

Industry Keywords

Vendor Platform ManagementClient MeetingsCustomer Success MetricsGTM Team SupportRemote/Virtual Environment

About the role

Key responsibilities & impact

Understand customers' business needs and objectives to effectively serve their needs
Support administrative and financial activities with EMEA accounts
Support invoicing reconciliation and purchase order administration
Vendor platform management and compliance
Support GTM team with critical client meetings and feedback
Facilitate non-conformities and ensure corrective actions
Support customer onboarding and training
Work closely with sales, marketing, and product teams
Collaborate with technical support to resolve issues
Maintain processes to monitor customer success metrics

Requirements

What you’ll need

Bachelor's degree preferred
3-5 years’ work experience in a fast-paced environment
Experience supporting customers via email, live chat, phone, and video conferencing
Excellent verbal and written communication skills in English; additional languages (e.g., German, French, Spanish) are a strong advantage
Strong problem-solving skills with the ability to investigate issues and provide timely resolutions
Ability to manage multiple priorities while maintaining attention to detail
Comfortable working independently in a remote/virtual environment
Customer-focused mindset with empathy, patience, and professionalism
Strong organizational and time management skills
Comfortable with Google Sheets and Excel, as well as good data management practices
Familiarity with Salesforce CRM and sales tracking tools is a bonus
Ability to troubleshoot basic technical issues and escalate complex cases appropriately
Comfortable learning new software and internal systems quickly
Able to build and maintain positive relationships with customers
Able to travel when required

Benefits

Comp & perks

Statutory Health Benefits
Social Security
Sick Leave
Autonomy and upward mobility
Diverse, equitable, and inclusive culture