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Dutch Outbound Customer Service Advisors
NewCo CommunicationsAdvisor ensuring customer documentation compliance at NewCo Communications. Guiding customers through regulatory processes with professionalism and care from Valencia, Spain.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills in Dutch and English, with a focus on guiding customers through documentation processes and collaborating with internal teams. Exhibits attention to detail and the ability to handle sensitive information while contributing to process improvements.
Highest-signal resume keywords
Bilingual Communication SkillsAttention To DetailDocumentation Process FamiliarityCompliance ExperienceCustomer Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Communication SkillsMultitasking AbilityTeam CollaborationIndependence
Tools & Technologies
Computer SystemsSoftware Applications
Industry Keywords
Regulatory EnvironmentsDocumentation ProcessesProcess ImprovementsCustomer Documentation
About the role
Key responsibilities & impact- Conduct outbound calls to clarify or request customer documentation.
- Guide customers through submission and verification procedures with clarity and professionalism.
- Collaborate with internal teams to resolve documentation issues.
- Provide feedback on recurring challenges and contribute to process improvements.
Requirements
What you’ll need- Strong attention to detail and the ability to handle sensitive information responsibly.
- Excellent communication skills in Dutch and English (native or near-native level).
- Ability to work independently as well as part of a team.
- Familiarity with regulatory environments or documentation processes is a plus.
- Commercial insights and ability to convince customers and key stakeholders about the necessity of keeping documentation up to date.
- Strong communication and multitasking skills.
- Comfortable working with computer systems and various software applications.
- Experience with compliance or documentation processes is a plus.
Benefits
Comp & perks- Base salary: €1600 gross per month (based on a 39-hour contract)
- Monthly bonus: €200 gross (based on quality and adherence to schedule)
- Permanent contract after a 1-month probation period
- You accrue 1.9 paid holidays per month
- Opportunities for growth and professional development
- A diverse, supportive, and collaborative team environment
- Unlimited coffee and fresh fruit on office days for an energy boost
- A diverse, friendly, and collaborative team culture
- Tax free benefits (restaurant/Transport/Day Care)
- Access to a mental health and well-being support app
- Free online Spanish lessons outside working hours