NewCo Communications

Support Engineer

• Handling first line inbound technical support requests by phone, e-mail and tickets (B2B)
• Assisting new customers (merchants) with technical set-up of their account
• Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations)
• Ensuring continuity of the merchant business by responding quickly and correctly
• Providing additional product information
• Maintaining a strong customer relationship
• Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.

English Technical Support Agent

Dutch or French Technical Support Agent

Technical Support Agent, Dutch/French

Customer Support

• Connect with B2C customers via phone providing service-oriented solutions.
• Keep things organised by handling admin tasks and following up on questions and requests.
• Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.

German Customer Service Advisor

• Connect with B2B customers via phone and email, providing service-oriented solutions.
• Keep things organized by handling admin tasks and following up on questions and requests.
• Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.

Customer Service Advisor

• Het bieden van uitzonderlijke klantenservice via telefoon en e-mail.
• Oplossingsgericht werken om vragen van klanten te beantwoorden.
• Zorgvuldige administratieve en technische afhandeling van vragen en verzoeken.
• Een essentiële schakel zijn tussen de klant en de organisatie.

Nederlands/Vlaamse Klantenservice Medewerker

• Het bieden van uitzonderlijke klantenservice via telefoon en e-mail.
• Oplossingsgericht werken om vrangen van klanten te beantwoorden.
• Zorgvuldige administratieve en technische afhandeling van vragen en verzoeken.
• Een essentiële schakel zijn tussen de klant en de organisatie.

Klantenservice Medewerkers

Customer Service Advisor – Danish

• Je behandelt vragen van creditcardhouders en zorgt voor de beveiliging en bescherming van hun klantgegevens.
• Dit vereist dat je de veiligheidsprocedures rond gevoelige gegevens kunt volgen, maar we zullen je alles leren tijdens een betaalde training.
• Klantenservice, blokkeren van verloren/gestolen credit- en debet kaarten.
• Identiteitscontrole, vragen beantwoorden en uitleg geven over de te volgen stappen behoren tot je kerntaken.
• Tijdelijk geblokkeerde kaarten controleren op transacties van kaarthouders of niet.
• En de creditcard permanent blokkeren of deblokkeren.
• Schadedossiers afhandelen.
• Verzorgen van een nauwkeurige administratieve afhandeling en opvolging van vragen en verzoeken.
• Fungeren als essentiële schakel tussen de klant en de organisatie.

Klantenservice medewerker

Sales

Are you a persuasive and engaging communicator with a strong sales instinct? Do you speak English fluently? If so, we have the perfect opportunity for you! We're looking for a Sales Agent fluent in English and either Dutch, French, German, Italian, or Spanish to join our dynamic team. You will be the voice of our brand, maintaining relationships with existing business partners while also seizing opportunities to drive sales. This role offers full-time opportunities , with shifts between 09:00 and 18:00 / Monday – Friday.

Tasks Build and maintain trust with key decision-makers by demonstrating professionalism, reliability, and a deep understanding of their industry and challenges. Conduct in-depth needs assessments to fully understand each client’s objectives and expectations. Present tailored solutions that align with the client’s goals, ensuring the proposed services/products add tangible value to their operations. Guide clients through a quality-focused sales journey , offering support, clarity, and strategic advice at every stage of the process. Prioritize client satisfaction by ensuring smooth onboarding, consistent follow-up, and responsiveness to any questions or concerns. Strengthen long-term client relationships by maintaining regular communication, identifying opportunities for added value, and ensuring overall satisfaction. Collaborate closely with internal teams (e.g., operations, customer service, and product specialists) to ensure client expectations are consistently met and exceeded. Uphold the company’s values of integrity, service excellence, and customer-first thinking in every interaction.