NewCo Communications

Customer Support

• Professioneel en vriendelijk afhandelen van inkomende en uitgaande klantgesprekken.
• Klanten voorzien van accurate informatie over onze producten, diensten en beleidsregels.
• Ondersteunen bij vragen, klachten en probleemoplossing, met focus op klanttevredenheid.
• Zorgen voor een correcte administratieve afhandeling, zoals: Inboeken van afspraken voor onderhoud.
• Beantwoorden van vragen over facturatie, domiciliëring, etc.
• Up- en cross-selling om ervoor te zorgen dat klanten optimaal gebruik maken van de producten.
• Samenwerken met collega’s en andere afdelingen om processen te optimaliseren en een naadloze service te bieden.

Nederlands/Vlaamse Customer Care Agent

• Connect with B2B customers via phone and email, providing service-oriented solutions.
• Keep things organized by handling admin tasks and following up on questions and requests.
• Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.

Customer Service Advisor – Swedish Market

Support Engineer

• Handling first line inbound technical support requests by phone, e-mail and tickets (B2B).
• Assisting new customers (merchants) with technical set-up of their account.
• Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations).
• Ensuring continuity of the merchant business by responding quickly and correctly.
• Providing additional product information.
• Maintaining a strong customer relationship.
• Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.

Dutch Technical Support Agent

Sales

• Support potential customers who reach out for guidance on storage options.
• Follow up with warm leads to help them make informed decisions.
• Understand customer needs and recommend the right unit size and services.
• Explain pricing, availability, and promotions clearly and honestly.
• Build rapport, answer questions, and address concerns.
• Keep customer information accurate in the CRM system.
• Collaborate with the operations team to ensure a smooth move-in experience.
• Share ideas, insights, and best practices with your team, we grow together.

German Storage Solutions Sales Advisor

• Build and maintain trust with key decision-makers by demonstrating professionalism, reliability, and a deep understanding of their industry and challenges
• Conduct in-depth needs assessments to fully understand each client’s objectives and expectations
• Present tailored solutions that align with the client’s goals, ensuring the proposed services/products add tangible value to their operations
• Guide clients through a quality-focused sales journey, offering support, clarity, and strategic advice at every stage of the process
• Prioritize client satisfaction by ensuring smooth onboarding, consistent follow-up, and responsiveness to any questions or concerns
• Strengthen long-term client relationships by maintaining regular communication, identifying opportunities for added value, and ensuring overall satisfaction
• Collaborate closely with internal teams (e.g., operations, customer service, and product specialists) to ensure client expectations are consistently met and exceeded
• Uphold the company’s values of integrity, service excellence, and customer-first thinking in every interaction

Bilingual Sales Agent, English, French/Nederlands

• Professioneel en vriendelijk afhandelen van inkomende en uitgaande klantgesprekken.
• Klanten voorzien van accurate informatie over onze producten, diensten en beleidsregels.
• Ondersteunen bij vragen, klachten en probleemoplossing, met focus op klanttevredenheid.
• Zorgen voor een correcte administratieve afhandeling, zoals: * Inboeken van afspraken voor onderhoud. * Beantwoorden van vragen over facturatie, domiciliëring, etc, * Up- en cross-selling om ervoor te zorgen dat klanten optimaal gebruik maken van de producten.
• Samenwerken met collega’s en andere afdelingen om processen te optimaliseren en een naadloze service te bieden.