NewCo Communications

Customer Support

• Engage in sales conversations by actively listening to the needs and preferences of prospects.
• Provide accurate and relevant information about products that closely match the customers' needs, encouraging them to make a purchase decision themselves.
• Guide prospects through the subscription process, helping them transition to becoming customers.
• Explain all product specifics and subscription options clearly and concisely.
• Provide support to potential and existing customers via phone, email and text message.
• Assist with creating an invoice, invoice issues, changes to customer data, and address general questions.
• Manage administrative tasks efficiently to ensure smooth customer experiences.
• Handle difficult conversations with professionalism and empathy, utilizing strong soft skills.
• Manage and resolve customer complaints in a timely and satisfactory manner.
• Build and maintain positive relationships with customers, fostering trust and loyalty.

Part-Time Bilingual Sales & Customer Service Advisor, Dutch - English

Sales

• Support potential customers who reach out for guidance on storage options.
• Follow up with warm leads to help them make informed decisions.
• Understand customer needs and recommend the right unit size and services.
• Explain pricing, availability, and promotions clearly and honestly.
• Build rapport, answer questions, and address concerns.
• Keep customer information accurate in the CRM system.
• Collaborate with the operations team to ensure a smooth move-in experience.
• Share ideas, insights, and best practices with your team, we grow together.

Part-Time Bilingual Sales & Customer Service Advisor, Dutch - English

Dutch Speaking Storage Solutions Sales Advisor