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Customer Service Advisor
NewCo CommunicationsCustomer Service Advisor providing exceptional Danish customer service in a hybrid role for NewCo Communications. Engage with B2B customers, troubleshoot issues, and work collaboratively with the team.
About the role
Key responsibilities & impact- Dive into a comprehensive training program to get ready for top-notch customer service
- Support customers with setup and configuration of payment terminals or online solutions
- Address and resolve any reported issues
- Connect with B2B customers via phone and email, providing service-oriented solutions
- Handle admin tasks and follow up on questions and requests
- Cultivate a positive working environment and foster motivation among team members
Requirements
What you’ll need- Native-level proficiency in Danish (both spoken and written)
- A good command of the English language
- A high school diploma or equivalent qualification
- Previous customer service experience is a bonus but not a deal-breaker
- Excellent communication skills for confidently interacting with customers
- Master problem solver, ready to tackle customer inquiries
- Juggling tasks and paying attention to detail in a fast-paced environment
- Comfortable using computer systems and various software applications
- Ability to work flexible shifts, including evenings, weekends, and holidays
Benefits
Comp & perks- Base salary: €1,559.25 gross per month (based on a 39-hour contract)
- Monthly bonus: ❖ €200 gross per month (based on planning adherence & quality).
- ❖ After 6 months, the bonus increases to 300 per month with new targets.
- ❖ After 12 months, the bonus goes up to €350 per month with additional targets.
- ❖ After 18 months, the base salary increases to €1,600, plus the €350 monthly bonus.
- Permanent contract after a 1-month probation period
- You accrue 1.9 paid holidays per month
- Opportunities for growth and professional development
- A diverse, supportive, and collaborative team environment
- Unlimited coffee and fresh fruit on office days for an energy boost
- A diverse, friendly, and collaborative team culture
- Tax free benefits (restaurant/Transport/Day Care)
- Access to a mental health and well-being support app
- Free online Spanish lessons outside working hours
ATS Keywords
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Soft Skills
customer serviceexcellent communicationproblem solvingattention to detailtask jugglingteam motivation
Certifications
high school diplomaequivalent qualification