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About the role
Key responsibilities & impact- You are the interface between Limehome and the guest as the first point of contact for any inquiries along all channels.
- You have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems.
- You give our guests a great Limehome experience by responding to their individual needs, providing all relevant information and leaving your personal touch when interacting with them.
- You identify pain points & potential for improvement in day to day business and proactively propose solutions.
- You stay in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation.
Requirements
What you’ll need- You communicate fluently in Spain, Portuguese and English, other languages are a plus.
- Previous experiences in the hotel industry, a call centre or a start-up environment is a plus.
- You have a passion for customer service and stay calm even in stressful situations.
- You fully support the concept and vision of Limehome and work zealously to achieve our goals.
- You don't mind working during the weekend or at night.
Benefits
Comp & perks- Competitive Salary: Flexible monetary benefits (Payflow) + a competitive salary that helps you enjoy life in Spain.
- Visit Munich: International travel to our headquarters in Munich.
- Oneteam: Great team spirit with regular team lunches and events as well as regular feedback sessions and constant support from your team.
- Remote/Hybrid Office Model: We offer a flexible and empowering work environment - work from our office in Madrid or from home.
- Limitless learning: We offer you the possibility to choose an external development format that will help you in reaching your full potential without any limits in budget.
- Workation: You have the chance to work twice per year for a duration of up to 4 weeks from a different country in the European Union.
- Sabbatical: After your 1,5 years anniversary with Limehome we offer the possibility for a 3-month sabbatical.
- Everything for our limehomies: With a focus on your physical wellbeing (Urban Sports Club), to your mental wellbeing (Nilo. health), or even staycations in one of our beautiful Limehomes, and many more suite benefits.
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Soft Skills
Problem SolvingStress ManagementCreativityAttention To Detail