Customer Service Agent – ES/PT/EN Speaking

limehome

Customer Service Agent at Limehome, engaging with guests in Spanish and Portuguese. Ensuring excellent service and identifying improvements in guest experiences.

Posted 7/9/2026full-timeRemote • 🇪🇸 SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively communicating with guests in Spanish, Portuguese, and English, while identifying and resolving issues to enhance the guest experience. Proactively collaborates with Guest Relations Managers to ensure optimal solutions are provided.

Highest-signal resume keywords

Fluent Communication In SpanishFluent Communication In PortugueseFluent Communication In EnglishCustomer Service PassionHotel Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem SolvingStress ManagementCreativityAttention To Detail

Industry Keywords

Guest RelationsCall Centre ExperienceStart-Up EnvironmentCustomer FeedbackWeekend AvailabilityNight Shift Availability

About the role

Key responsibilities & impact

You are the interface between Limehome and the guest as the first point of contact for any inquiries along all channels.
You have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems.
You give our guests a great Limehome experience by responding to their individual needs, providing all relevant information and leaving your personal touch when interacting with them.
You identify pain points & potential for improvement in day to day business and proactively propose solutions.
You stay in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation.

Requirements

What you’ll need

You communicate fluently in Spain, Portuguese and English, other languages are a plus.
Previous experiences in the hotel industry, a call centre or a start-up environment is a plus.
You have a passion for customer service and stay calm even in stressful situations.
You fully support the concept and vision of Limehome and work zealously to achieve our goals.
You don't mind working during the weekend or at night.

Benefits

Comp & perks

Competitive Salary: Flexible monetary benefits (Payflow) + a competitive salary that helps you enjoy life in Spain.
Visit Munich: International travel to our headquarters in Munich.
Oneteam: Great team spirit with regular team lunches and events as well as regular feedback sessions and constant support from your team.
Remote/Hybrid Office Model: We offer a flexible and empowering work environment - work from our office in Madrid or from home.
Limitless learning: We offer you the possibility to choose an external development format that will help you in reaching your full potential without any limits in budget.
Workation: You have the chance to work twice per year for a duration of up to 4 weeks from a different country in the European Union.
Sabbatical: After your 1,5 years anniversary with Limehome we offer the possibility for a 3-month sabbatical.
Everything for our limehomies: With a focus on your physical wellbeing (Urban Sports Club), to your mental wellbeing (Nilo. health), or even staycations in one of our beautiful Limehomes, and many more suite benefits.