Customer Care Manager

ValueNet Group

Customer Care Manager coordinating communication between teams and clients while enhancing customer experiences. Role requires relationship management and portfolio development for long-lasting client satisfaction.

Posted 7/10/2026full-timeRemote • 🇪🇸 SpainJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Central communication interface: You coordinate the exchange between internal departments and customers to ensure a harmonious and consistent customer experience.
Relationship building & customer retention: You develop long-term customer relationships and maintain them through regular, personal contact.
Needs analysis & satisfaction: You identify individual customer needs and ensure long-term satisfaction for both the company and its employees.
Proactive customer information: You keep customers continuously informed about new benefits, developments and optimization opportunities.
Portfolio development & implementation: You continuously expand the benefits offering and successfully implement innovative bonus models in practice.

Requirements

What you’ll need

You have a degree in business administration or a comparable qualification.
You have at least two years of professional experience, ideally in key account management, project management or customer success management.
You demonstrate a strong service and customer focus and combine this with empathy, assertiveness and excellent communication skills.
You work independently, are solution-oriented and have strong planning and coordination abilities.
You are business-fluent in German and English, both written and spoken.

Benefits

Comp & perks

Flexible working hours, modern office on Fuerteventura or remote work across the Canary Islands
Workation with extras: Up to 4 weeks of EU workation per year – including flight & accommodation when choosing Munich as the location
Fair conditions: 30 days of vacation, permanent contract & private supplemental health insurance
Attractive compensation: Above-average salary compared to national averages
Smooth onboarding: Support obtaining an NIE number and with administrative procedures, plus a welcoming on-site team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Needs AnalysisPortfolio DevelopmentBenefit ImplementationCustomer Satisfaction Strategies

Soft Skills

EmpathyAssertivenessSolution-OrientedPlanningCoordination

Certifications

Degree in Business Administration