Customer Care Specialist – Spanish Speaker

Perk

Customer Care Specialist providing support to customers in various inquiries for a travel management platform. Collaborating with teams and ensuring a high-quality customer experience in hybrid work environment.

Posted 7/20/2026full-timeBarcelona • 🇪🇸 SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively responding to inquiries and resolving issues while maintaining detailed documentation. Proficient in managing high volumes of customer interactions with a structured approach, and fluent in English and Spanish to support diverse clientele.

Highest-signal resume keywords

Customer ServiceIssue ResolutionTicket CreationFluency in English and SpanishOperational Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Detail OrientedStructured ApproachMultitasking Ability

Industry Keywords

FinanceAccountingCustomer InquiriesOperational Use of Software

About the role

Key responsibilities & impact

Respond to customer queries via email and phone in a timely and knowledgeable manner
Troubleshoot and resolve issues while providing accurate information and following up as needed
Document interactions and escalate complex cases to the appropriate teams
Ownership of incoming requests from customers, including the creation of tickets for the internal organization
Ownership for tracking-to-resolution of recorded incidents or bugs
Answering and handling customer inquiries for our customers in Europe
Internally, you’re the first point of contact for knowledge on the operational use of our software

Requirements

What you’ll need

Background in finance and or accounting is a strong plus
Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus
Ability to handle a variety of tasks at a high frequency
Structured and detail oriented approach to work
Fluency in English and Spanish, additional languages are a plus

Benefits

Comp & perks

Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Make your money go further with our flexible compensation plan
Focus on your family with 17 weeks’ paid parental leave during your child’s first year
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Nurture your language skills with in real-life English, Spanish and Catalan lessons
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support