Perk

Solutions Engineer

• Lead deep-dive technical and functional discovery sessions with mid to senior level Finance, HR, and IT stakeholders to unearth root causes of process inefficiencies.
• Independently translate complex, sometimes ambiguous customer needs into comprehensive requirement documents and scalable solution architectures.
• Build and configure sophisticated, tailored prototypes that move beyond standard demos to address specific, high-value customer workflows.
• Partner with our Sales Team as the technical owner on complex sales cycles, qualifying technical feasibility early and defining the winning technical strategy. This could include conducting discovery calls, delivering product demonstrations, contributing to RFPs and leading proof of concepts for active deals.
• Deliver high-impact workshops and presentations that articulate the business value of Perk’s spend management platform to diverse audiences, from Controllers to CIOs.
• Act as a trusted technical advisor, guiding prospects through security reviews, IT landscape assessments, and integration strategy discussions.
• Serve as a crucial feedback loop from the field to Product Management, providing structured insights on feature gaps based on trend analysis across multiple deals.
• Ensure seamless handover from pre-sales to Post-Sales/Implementation teams by creating detailed architectural documentation.
• Contribute actively to the development of internal technical playbooks.
• Demonstrated understanding of regional accounting rules, financial controlling, and evolving spend management best practices in the context of a spend management solution.
• Working knowledge of one or more of the major ERP ecosystems (SAP, Oracle, NetSuite, MS Dynamics), confidently addressing complex data flow questions during the sales cycle.

Senior Solutions Consultant

Manager

• Optimize and manage our workforce management framework, including implementation of both short- and long-term forecasting, capacity planning and budget for the global footprint of Customer Care. You will take full ownership of the network on Workforce Management across all the outsources partners.
• Optimize Planning to execute short- and long term projects, to ensure we are in line with the company growth, Gross Margin, Cost per Booking and Cost to Serve metrics. You will take ownership of all WFM areas.
• Identify the best billing and operating model for our various lines of businesses to optimise performance and reduce wastage, and to optimize for the seasonality factors and reduce operational effort of the in-house WFM team.
• Perform quantitative analysis of key process indicators (Demand Drivers, Contact Ratio, CSAT and other metrics) and build business cases to improve Customer Journey and lead comprehensive execution plans for supporting customer experience improvement initiatives. To succeed, you will work with a variety of internal stakeholders, including Marketing & Product.
• Partner with cross-functional teams to solve problems, ensure productive communication and implementation of processes, and to build a strong operational infrastructure globally.

Senior Workforce Manager

DevOps Engineer

• Design, build and maintain scalable, and reliable cloud infrastructure in AWS
• Monitor and manage the performance, reliability, and security of our systems
• Implement, and improve monitoring tools to ensure system health, and availability
• Work with development teams to build, and maintain scalable, resilient and secure applications
• Participate in our on-call rotation, and resolve production issues
• Continuously improve automation, monitoring and deployment processes

Site Reliability Engineer – SRE

Full-stack Engineer

• Product development in **Python/Django and/or React** of a travel-related web-based product
• **Integrations** between our product to 3rd party APIs
• System **architecture** design, implementation, and testing
• Work in an **Agile environment** with strong attention to a well-documented code, unit testing, and continuous integration
• Being able to **mentor, coach, and train other colleagues** as a domain expert

Software Engineer

• Run ERP/finance discovery, conceptualise and design integration approaches or options
• Reduce risk before signature, accelerate deal confidence and ensure seamless handover to Professional Services.
• You do not implement the integration, but you shape it, scope it, and make it credible.
• Lead deep-dive ERP discovery across SAP, Oracle, Microsoft, Sage, Datev etc.
• Translate financial processes into clean integration narratives (master data, approvals, posting, tax, reconciliation).
• Produce “solution architecture” diagrams customers can trust.
• Rapidly assess feasibility, constraints, risks, and viable workarounds.
• Serve as the go-to integration expert within the deal team
• Communicate clearly how our solution integrates via APIs, export files, middleware, and native connectors.
• Explain posting logic, chart of accounts, multi-entity setups, VAT workflows, project codes, and reconciliation cycles.
• Create prototypes that confirm the feasibility of our suggested implementation
• Facilitate validation steps: connector walkthroughs, sample data tests, architectural reviews.
• Align with Professional Services early to ensure accurate scoping and predictable go-live expectations.
• Partner with Product and Engineering to improve integration capabilities and documentation.
• Provide structured feedback on connector gaps, common customer patterns, and technical blockers.
• Help build reusable integration playbooks for global scale.

Solution Architect

Engineer

• Maintain Demo Infrastructure: Ensure our master demo environments are always up, running, and performant. You will monitor uptime, manage scheduled maintenance, and troubleshoot "bugs" in the demo instance before they impact a live sales call.
• Scripting & Automation: Write and maintain scripts (e.g., Python, SQL, Javascript) to automate repetitive tasks, such as resetting environments, clearing old data, or spinning up fresh instances for the sales team.
• Implement Demo Data: Collaborating with Product Marketing, you will populate the environment with realistic data sets (dummy users, transactions, logs) so the platform looks "lived in" and credible during presentations.
• Support the Field: Act as the first line of defense for the solution consulting team. When a demo feature isn't behaving as expected, you are the one digging into the logs to find out why and fixing it.
• Feature Implementation: As Engineering ships new features, you will help configure them within the demo environment, ensuring they are properly set up and documented for the sales team to use.
• Documentation: Create clear, step-by-step technical guides and "cheat sheets" that teach the sales team how to navigate new configurations or reset their specific instances.

Solution Consultant – Demo Engineer

Product Manager

• Own the vision, strategy, and execution for the Billing product area
• Use data and user feedback to uncover opportunities
• Communicate product vision to the team
• Work with developers and designers to execute strategy
• Lead with a servant-leadership approach
• Continuously learn and share insights

Staff Product Manager – Billing, VAT

Customer Support

• Be a trusted partner to Customer Care and Support Functions
• Work closely with our Customer Care and Support Function senior leaders to define, deliver, and embed the people strategy within these areas of Perk. With strong business acumen and coaching approach, you’ll bring insight, challenge, and clarity to business decisions, team structures and leadership plans. With huge growth plans comes ambiguity and a need to adapt our approach regularly; you’ll be comfortable navigating unknowns, and bring confidence in others through ambiguity.
• Manage and develop a team of People Partners, enabling them to partner global teams that span multiple functions and geographies. Set priorities, provide coaching, and remove barriers to success.
• Define what great looks like by co-creating with business leaders and building with the business to implement better ways of working to drive success, embed better ways of working, and enable leaders and managers to lead with confidence, clarity and accountability.
• Partner workforce planning, organisational design and talent development strategies that keep us agile as we grow.
• Shape the employee experience across their teams and help us listen carefully, act on feedback and build a culture that people want to be part of.
• Partner leaders through fast-paced change with empathy and structure. Ensure that through change and beyond, our colleagues are valued, and stay connected to our mission.
• Bring a data-driven mindset to everything you do. Use people insights to create and test hypotheses, diagnose challenges or opportunities, track progress and measure impact.

Strategic People Partner – Customer Care and Support Functions

• Analyse the operating models, organisational structures and workflows of outsourced service providers.
• Identify inefficiencies, operational risks and opportunities for improvement in customer service processes and service delivery models.
• Define, monitor and analyse key performance indicators (KPIs), SLAs and quality metrics.
• Prepare analytical reports and recommendations for the continuous improvement of suppliers' operational and organisational performance.
• Act as the main point of contact with assigned suppliers, directly managing the operational and organisational relationship.
• Coordinate and supervise supplier performance, conducting regular follow-ups and managing incidents and escalations.
• Lead performance reviews and define corrective and improvement action plans together with suppliers.
• Actively participate in the negotiation, renewal and modification of contracts with outsourced service providers.Sign contractual agreements within the authorisation framework established by the organisation.
• Monitor compliance with contractual terms, service level agreements and financial commitments.
• Lead organisational and operational analysis in the selection and onboarding of new suppliers, evaluating capabilities, risks and fit with the corporate model.
• Conduct regular supplier evaluations from a performance, organisational and operational sustainability perspective.
• Design and promote organisational improvement initiatives, process standardisation and the adoption of best practices among suppliers.
• Document procedures, operational frameworks and management methodologies applicable to outsourced services.
• Collaborate with the operations, finance, legal and product areas, providing technical and organisational analysis for decision-making.

Vendor Manager – Customer Care Operations

Administration

• Be the Zendesk Champion: Drive the evolution of our Zendesk ecosystem from process design to advanced automation unlocking new capabilities that elevate our support experience.
• Lead Innovation: Partner with teams across Customer Care, Vendor Ops, and Workforce Management to bring bold ideas to life.
• Optimize Workflows: Design, configure, and fine-tune triggers, automations, and workflows that boost efficiency and clarity.
• Launch and Integrate: Coordinate the rollout of new tools, features, and integrations that streamline operations across our customer ecosystem.
• Keep It Running Smoothly: Troubleshoot issues, manage user access, and ensure our systems are always performing at their best.
• Champion Continuous Improvement: Document best practices, lessons learned, and process enhancements that raise the bar every time.
• Empower the Team: Support leaders and agents alike by simplifying complexity and fostering operational excellence.

Zendesk Administrator

Product Designer

• Craft end-to-end user experiences across web and mobile that make managing cards effortless for employees, admins, and finance teams.
• Turn data, customer feedback, and market research into design solutions tailored to a global market.
• Partner with PMs and Engineers to define clear problem statements and design strategies that balance user needs with business goals.
• Work hand-in-hand with developers, researchers, and other stakeholders (like Sales Engineering, Implementation, and Account Managers) to bring ideas to life.
• Advocate for best-in-class usability and accessibility, ensuring every interaction feels intuitive and impactful.

Senior Product Designer – Identity

Sales Development Rep

• Respond quickly to inbound leads and follow up across multiple channels (phone, email, social).
• Qualify inbound prospects against key criteria to determine fit.
• Conduct discovery conversations to understand customer pain points and articulate Perk’s value proposition.
• Nurture and re-engage older inbound leads through structured outreach and personalized follow-up sequences.
• Maintain and update lead information in Salesforce, ensuring full visibility across the sales funnel.
• Collaborate with Marketing to provide feedback on lead quality and campaign performance.
• Partner with Sales Executives to ensure a smooth and value-driven handover process.
• Continuously improve inbound qualification processes and sequencing strategies for higher conversion rates.

SDR – German Speaking

Consultant

• Executive Customer Support & Ticket Ownership
• Deliver exceptional, end-to-end travel support for Executive Care customers within the market.
• Own each case from initiation to resolution under a “one ticket, one consultant” model.
• Manage complex domestic and international itineraries including air, rail, hotel, car hire, and ancillary services.
• Prioritise VIP and high-touch customers using dedicated routing views, priority queues, and tagging.
• Apply sound judgement when making decisions within defined risk and commercial guidelines.
• Travel Booking Expertise & GDS Proficiency
• Create, modify, reissue, and cancel bookings using Amadeus (or other GDS platforms).
• Handle complex fare constructions, ticketing rules, exchanges, refunds, and revalidations.
• Confidently manage schedule changes, IRROPs, missed connections, and urgent re-accommodation.
• Ensure accuracy, compliance, and cost efficiency across all bookings.
• Act as a subject matter expert (SME) for travel systems and booking best practices within the Executive Care team.
• Service Quality & Customer Satisfaction
• Consistently achieve exceptional customer satisfaction by delivering clear, empathetic, and solution-focused service.
• Apply the market-specific Quality Scorecard to ensure behaviours align with Executive Care expectations.
• Adapt communication style to customer urgency, tone, and seniority.
• Use customer sentiment, feedback, and context to inform decision-making and escalation when required.
• Cross-Functional Collaboration
• Partner closely with Account Managers, Sales, Implementation, and Operations to deliver seamless customer outcomes.
• Participate in structured communication loops to ensure alignment on customer needs and regional priorities.
• Support the Team Leader by sharing actionable customer insights and emerging trends.
• Act as a strong ambassador for Executive Care across the wider organisation.
• Escalation & Issue Management
• Own escalations with urgency, professionalism, and clarity.
• Manage complex or sensitive cases through established Executive Care escalation workflows.
• Ensure timely stakeholder communication and clear documentation via Zendesk and internal systems.
• Balance customer advocacy with policy, commercial, and risk considerations.
• Process Adherence & Continuous Improvement
• Follow SOPs while applying critical thinking to non-standard or novel travel scenarios.
• Identify opportunities to streamline workflows, reduce friction, and improve customer journeys.
• Provide structured feedback to the Team Leader and Operational Excellence / BPI teams.
• Support pilot initiatives, hypercare activity, and new process rollouts.
• Data Awareness & Performance Management
• Use dashboards and performance data to understand personal results and identify improvement opportunities.
• Actively engage in coaching, quality reviews, and peer feedback.
• Maintain strong adherence to SLAs, workflows, and Executive Care service standards.

Senior Solutions Consultant

Senior Workforce Manager

Site Reliability Engineer – SRE

Software Engineer

Solution Architect

Solution Architect

Solution Consultant – Demo Engineer

Staff Product Manager – Billing, VAT

Strategic People Partner – Customer Care and Support Functions

Vendor Manager – Customer Care Operations

Zendesk Administrator

Senior Product Designer – Identity

Senior Product Designer – Identity

SDR – German Speaking

Senior Business Travel Consultant – German speaking