Perk

Customer Support

• Respond to customer queries via email and phone in a timely and knowledgeable manner
• Troubleshoot and resolve issues while providing accurate information and following up as needed
• Document interactions and escalate complex cases to the appropriate teams
• Ownership of incoming requests from customers, including the creation of tickets for the internal organization
• Ownership for tracking-to-resolution of recorded incidents or bugs
• Answering and handling customer inquiries for our customers in Europe
• Internally, you’re the first point of contact for knowledge on the operational use of our software

Customer Care Specialist, French Speaker

Customer Care Specialist – Spanish Speaker

Sales Development Rep

• Lead and support a team of up to 8 Outbound SDRs, running weekly 1:1s, setting development goals, and reviewing performance.
• Coach & mentor, focus on continuous skill development, identify training needs, and support new hires during onboarding.
• Enable growth, design and deliver engaging training (role-plays, pitch simulations, gamification) and share best practices across the team.
• Be the expert, master Perk’s products and confidently guide your team in delivering value to prospects.
• Collaborate, partner with SDR Managers and internal stakeholders to create playbooks, scripts, and materials that drive results.
• Drive operational excellence by improving processes, ensuring data accuracy, and fostering efficiency across the SDR function.
• Drive new prospecting techniques to further outbound pipeline generation and support innovation in lead generation.
• Foster cross-functional communication with Sales, aligning on goals, feedback, and strategies to maximise impact.

SDR Team Leader – Growth Markets, Italian Speaker

• Lead and support a team of up to 8 Outbound SDRs
• Coach & mentor junior talent
• Enable growth through training
• Master Perk’s products and guide your team
• Collaborate with SDR Managers and stakeholders
• Drive operational excellence and improve processes
• Innovate new prospecting techniques
• Foster cross-functional communication with Sales

SDR Team Leader – Growth Markets

Chief Marketing Officer

• Own how the market understands Perk. That means the core messaging architecture, how we position the T&S platform against the alternatives, and the "why Perk" story that runs from the website to the pitch deck to the sales conversation. A key objective is shifting market perception from individual products to a unified platform built for modern finance teams.
• Own the end-to-end GTM strategy for new products and major launches. You'll be responsible for moving from reactive launches to a predictable, commercially focused engine that improves product adoption and reduces execution risk. Every significant launch should follow a consistent framework and land with commercial momentum, not just coverage.
• Build a best-in-class intelligence capability: competitive analysis, win/loss, customer research, and market signals that improve how we sell. You'll represent the voice of the market inside the revenue team, to ensure our messaging and positioning is built on what buyers actually care about and where we genuinely win.
• Partner closely with Revenue leadership and the sales enablement team, to improve win rates, platform attach, sales confidence, and launch effectiveness. The measure of success is a sales team that can clearly articulate Perk's differentiated story and a PMM function recognised as a genuine commercial partner.
• Lead and develop the PMM team, create the operating rhythms and quality standards that allow the function to scale, and establish PMM as one of the company's most trusted strategic partners. You'll also shape what the function looks like as Perk grows.

Director of Product Marketing

Accountant

• Prepare, review and approve the weekly multi-currency payment run, execute bank reconciliations, and process ad-hoc downpayment / advance payment requests.
• Ensuring compliance on operational accounting policies and procedures
• Perform weekly AP subledger clean-up and vendor account reconciliations and resolve open or unmatched items.
• Own assigned month-end close tasks, including preparation, review and release of cost accruals and related balance sheet reconciliations, within agreed deadlines.
• Support the month-end P&L review and cost analysis, flagging variances and proposing corrections ahead of final sign-off.
• Participate and support internal and external audits
• Manage daily inbox for vendor and buyer queries and internal requests, following up until resolution.
• Deploy AI to optimize efficiency and accuracy throughout the AP process and adopt best practice across all areas.
• Provide backup cover for team members and contribute to finance projects, process improvements, and system initiatives.
• Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives.

Senior Accountant

Frontend Engineer

• Own the entire lifecycle of a feature, from understanding customer pain points to deployment.
• Collaborate closely with product designer and PM to enhance the billing experience.
• Establish frontend practices and standards as the team's footprint grows.
• Influence architecture and cross-squad initiatives through communication and collaboration across multiple teams.
• Mentor and provide feedback to less experienced colleagues.
• Support Engineering Managers in identifying areas for technical growth.

Senior Frontend Engineer – Billing

• Respond to customer inquiries via email and phone — promptly and professionally
• Analyze errors and resolve issues, including providing clear information and follow-up
• Document interactions and escalate complex cases to the appropriate teams
• Independently handle incoming customer requests, including creating tickets for internal tracking
• Take responsibility for follow-up until reported incidents or errors are resolved
• Handle customer inquiries from Germany, Switzerland, and across Europe
• Serve as an internal first point of contact for operational knowledge of our software

Customer Care Specialist – Spend

Marketing

• Develop and execute the North America field marketing strategy aligned with marketing and sales objectives, and in close collaboration with the European field marketing teams.
• Build and deliver the local marketing plan focusing on regional brand awareness, demand generation and customer advocacy.
• Forecast and track pipeline performance against quarterly and annual goals, identifying and troubleshooting data gaps and inconsistencies and partnering closely with the regional SDR teams to drive quality pipeline.
• Identify opportunities to optimize budget allocation and maximize ROI.
• Encourage a culture of experimentation to drive innovation across marketing channels, keeping the company at the forefront of industry trends.
• Be AI fluent and AI first in your approach - what workflows, campaign execution, processes can we automate with AI.
• Orchestrate and optimize integrated marketing campaigns, including digital, events, and ABM initiatives.
• Collaborate with the integrated marketing team to localize global content strategies.
• Plan and execute high-impact industry events, conferences, and customer-focused Experiences, with a small team.
• Work with the growth marketing team on localized, targeted, conversion-focused campaigns.
• Leverage advanced digital marketing channels such as paid media, content marketing, SEO, and email to create high-performing campaigns.
• Act as the key liaison between marketing and leadership in North America, ensuring alignment and collaboration to achieve revenue targets.
• Be part of the extended leadership team in North America, helping influence decision making and outcomes.
• Lead the marketing partnership with the SDR organization to optimize handoffs and pipeline performance.
• Maintain pipeline accountability by tracking and analyzing performance against shared objectives.
• Manage a small team, focused on uncovering opportunities for growth and hands on execution.

Senior Field Marketing Manager

• Develop and execute the North America field marketing strategy aligned with marketing and sales objectives, and in close collaboration with the European field marketing teams.
• Build and deliver the local marketing plan focusing on regional brand awareness, demand generation and customer advocacy.
• Forecast and track pipeline performance against quarterly and annual goals, identifying and troubleshooting data gaps and inconsistencies and partnering closely with the regional SDR teams to drive quality pipeline.
• Identify opportunities to optimize budget allocation and maximize ROI.
• Encourage a culture of experimentation to drive innovation across marketing channels, keeping the company at the forefront of industry trends.
• Orchestrate and optimize integrated marketing campaigns, including digital, events, and ABM initiatives.
• Collaborate with the integrated marketing team to localize global content strategies.
• Plan and execute high-impact industry events, conferences, and customer-focused Experiences, with a small team.
• Work with the growth marketing team on localised, targeted, conversion-focused campaigns.
• Leverage advanced digital marketing channels such as paid media, content marketing, SEO, and email to create high-performing campaigns.
• Act as the key liaison between marketing and leadership in North America, ensuring alignment and collaboration to achieve revenue targets.
• Be part of the extended leadership team in North America, helping influence decision making and outcomes.
• Lead the marketing partnership with the SDR organization to optimize handoffs and pipeline performance.
• Maintain pipeline accountability by tracking and analyzing performance against shared objectives.
• Manage a small team, focused on uncovering opportunities for growth and hands on execution.
• Be known as the single voice of marketing in the region, with a primary responsibility for field marketing and pipeline generation, but a secondary responsibility of being a dot connector for all marketing activations in NAM.

Implementation Specialist

• Own high-complexity projects with ERP integrations, ensuring structured delivery and successful adoption across Travel & Spend.
• Coordinate multiple stakeholder groups, including finance leaders, project managers, IT teams, and external consultants, keeping everyone aligned and focused on shared goals.
• Design advanced setups, including complex customizations requiring creative thinking and problem-solving.
• Apply financial expertise to onboard Invoice modules, helping customers adopt policies, workflows, and processes with confidence.
• Understand ERP systems and finance tech – you won’t need to code or troubleshoot but an interest in these systems and their data flows is key.
• Coordinate internal and external technical teams to ensure integrations are delivered smoothly.
• Resolve escalations proactively, providing solution-oriented guidance when challenges arise.
• Mentor and guide junior Implementation team members, sharing best practices, technical knowledge, and tips for successful onboarding.

Lead Implementation Specialist, T&S

Account Executive

• Build and manage a high‑quality Enterprise pipeline with targeted outbound and executive‑level inbound qualification.
• Lead deep discovery across Travel and Spend to quantify pain, value, and ROI; map current processes, data flows, and integrations.
• Orchestrate complex evaluations with multiple stakeholders, setting clear timelines, owners, and success criteria (pilot or soft‑launch where needed).
• Navigate procurement, legal, and security due diligence; structure pricing and commercial terms aligned to value and policy.
• Partner closely with SDRs, Implementation Specialists, and Account Managers to de‑risk go‑live and ensure an effective activation plan.
• Maintain rigorous pipeline hygiene and forecasting discipline, with crisp next steps and stage-exit criteria.
• Capture product feedback from the field and channel market insights to Product, influencing the roadmap.

Enterprise Sales Executive, DACH

• Build and manage a high‑quality Enterprise pipeline with targeted outbound and executive‑level inbound qualification.
• Lead deep discovery across Travel and Spend to quantify pain, value, and ROI; map current processes, data flows, and integrations.
• Orchestrate complex evaluations with multiple stakeholders, setting clear timelines, owners, and success criteria (pilot or soft‑launch where needed).
• Navigate procurement, legal, and security due diligence; structure pricing and commercial terms aligned to value and policy.
• Partner closely with SDRs, Implementation Specialists, and Account Managers to de‑risk go‑live and ensure an effective activation plan.
• Maintain rigorous pipeline hygiene and forecasting discipline with crisp next steps and stage exit criteria.
• Capture product feedback from the field and channel market insights to Product, influencing the roadmap.

Enterprise Sales Executive

Account Manager

• Own a portfolio of Tier 1 customers, building trusted relationships with champions, key decision makers, and executive stakeholders across Finance, Procurement, Travel, HR, IT, and Leadership.
• Build and execute strategic account plans by developing a deep understanding of your customers' business, identifying expansion opportunities, mitigating risks, and maximizing long-term customer value.
• Identify growth opportunities across business units, geographies, and product lines to expand your portfolio through new business opportunities, upselling, and cross-selling.
• Drive adoption across Perk's Travel and Spend platform by identifying underutilized features, expanding use cases, and partnering with customers on change management initiatives.
• Leverage data and analytics to lead Quarterly Business Reviews (QBRs), delivering reports and presentations that demonstrate business outcomes, product adoption, ROI, and future strategic opportunities to senior stakeholders.
• Be an expert across Perk's Travel and Spend platform to educate customers on new capabilities and consistently meet or exceed quarterly expansion targets.
• Identify common challenges within each account, develop timely solutions, and implement long-term strategies that improve customer outcomes and satisfaction.
• Be Perk's biggest advocate within your customers and your customers' biggest advocate within Perk by partnering with Product, Engineering, and Technical Support teams to resolve issues, influence product improvements, and represent the voice of the customer.
• Effectively prioritize your time and resources to maximize impact across your portfolio and key business initiatives.

Enterprise Account Manager

• Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.
• Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of Perk.
• Identify growth opportunities and develop your portfolio by adding new business opportunities.
• Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
• Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of up-selling and cross-selling.
• Develop strong relationships with your clients that will shape their business travel programmes.
• Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
• Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
• Effectively prioritise your time in order to maximise impact in key business areas.

Customer Care Specialist, French Speaker

Customer Care Specialist – Spanish Speaker

SDR Team Leader – Growth Markets, Italian Speaker

SDR Team Leader – Growth Markets

Director of Product Marketing

Senior Accountant

Senior Frontend Engineer – Billing

Customer Care Specialist – Spend

Senior Field Marketing Manager

Senior Field Marketing Manager

Lead Implementation Specialist, T&S

Enterprise Sales Executive, DACH

Enterprise Sales Executive

Enterprise Account Manager

Account Manager, SMB