Enterprise Account Manager

Perk

Enterprise Account Manager responsible for customer satisfaction and growth at travel management company. Managing Tier 1 customers and executing strategic account plans with cross-functional collaboration.

Posted 6/30/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $108,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of Tier 1 customers, building trusted relationships with champions, key decision makers, and executive stakeholders across Finance, Procurement, Travel, HR, IT, and Leadership.
Build and execute strategic account plans by developing a deep understanding of your customers' business, identifying expansion opportunities, mitigating risks, and maximizing long-term customer value.
Identify growth opportunities across business units, geographies, and product lines to expand your portfolio through new business opportunities, upselling, and cross-selling.
Drive adoption across Perk's Travel and Spend platform by identifying underutilized features, expanding use cases, and partnering with customers on change management initiatives.
Leverage data and analytics to lead Quarterly Business Reviews (QBRs), delivering reports and presentations that demonstrate business outcomes, product adoption, ROI, and future strategic opportunities to senior stakeholders.
Be an expert across Perk's Travel and Spend platform to educate customers on new capabilities and consistently meet or exceed quarterly expansion targets.
Identify common challenges within each account, develop timely solutions, and implement long-term strategies that improve customer outcomes and satisfaction.
Be Perk's biggest advocate within your customers and your customers' biggest advocate within Perk by partnering with Product, Engineering, and Technical Support teams to resolve issues, influence product improvements, and represent the voice of the customer.
Effectively prioritize your time and resources to maximize impact across your portfolio and key business initiatives.

Requirements

What you’ll need

Significant experience managing a portfolio of Tier 1 customers in a SaaS, travel-tech, fintech, or spend management environment. Experience working with finance, procurement, travel, or expense management ecosystems is a strong plus.
Proven ability to build relationships across Finance, Procurement, Travel, HR, IT, and executive leadership within large enterprise organizations.
Experience navigating complex enterprise organizations with multiple stakeholders, procurement processes, and executive decision-makers.
Outstanding presentation and communication skills, with the ability to influence stakeholders at all levels and build trusted, long-term relationships.
Strong financial, commercial, and analytical acumen, with the ability to discuss T&E policy, spend controls, ROI, cost optimization, and operational efficiency with finance leaders.
Results-oriented mindset with a strong focus on customer satisfaction and long-term customer value.
Excellent prioritization and time management skills, with the ability to manage competing priorities across a portfolio of strategic accounts.
Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology
Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around
Growth Mindset: You seek feedback early and often and are open to both give and take constructive and direct criticism
Experience using inside sales tools like Salesforce, Google Tools, Zendesk, Looker.

Benefits

Comp & perks

Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
Plan for your future with our 401(k) plan with company matching contributions
Care for your furry friends through partner discounts on pet insurance
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS ExperienceTravel-Tech KnowledgeFintech KnowledgeSpend Management ExpertiseData AnalysisROI DiscussionT&E Policy UnderstandingCost OptimizationOperational EfficiencyChange Management

Soft Skills

EmpathyTrustworthinessFocusDeterminationGrowth Mindset