Customer Service Representative

Amcor

Customer Service Representative managing end-to-end order management and customer relationships at Amcor with a focus on customer satisfaction and continuous improvement.

Posted 7/21/2026full-timeAlzira • 🇪🇸 SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in end-to-end order management, customer relationship management, and effective communication with stakeholders. Proficient in managing customer expectations, resolving complaints, and collaborating with finance and operational teams.

Highest-signal resume keywords

Order ManagementCustomer Relationship ManagementSAP ExperienceSalesforce.com ExperienceFluent in English & Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order FulfilmentInventory ManagementExcel ProficiencyData EntryPerformance Review Preparation

Soft Skills

Customer ServiceProblem SolvingCommunication

Tools & Technologies

SAPSalesforce.com

Industry Keywords

PackagingManufacturingCustomer ComplaintsCredit NotesDebit Notes

Tech Stack

Tools & technologies

ERPSFDC

About the role

Key responsibilities & impact

Manage end to end order management, from order placement through to delivery in our Customer Relationship Management and ERP systems
Works closely with the following functional areas to monitor customer requirements throughout the order fulfilment process, advising Customers and Sales of any significant delays and helping to provide alternatives to ensure customer expectations are fulfilled and identifying opportunities for value added services.
Prepares for and leads the yearly, bi-yearly or quarterly performance reviews with customers and neighbouring functions
Manage any customer request as applicable and shares all customers information including customer forecasts with colleagues from neighbouring functions
Proactively manage customer finished goods levels and aged inventory in collaboration with neighbouring functions
Acknowledge customers complaints, enter customer complaints with the data received and ensure the customer receives a prompt feedback
Initiate return of goods where applicable
Coordinate the expediting of rush shipments, where necessary and monitors their progress to delivery
Initiate the request for credit and debit notes in collaboration with the finance function
Support the disputed invoices process in collaboration with finance and credit collection

Requirements

What you’ll need

Experience in a similar position, preferably in a packaging or manufacturing environment
Experience of SAP and Salesforce.com preferred
Strong Excel skills appreciated
Fluent in English & Spanish

Benefits

Comp & perks

health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options