Customer Service Representative, French

Quaker Houghton

Customer Service Representative delivering high-quality support in Spanish and French for Quaker Houghton. Collaborating across teams to manage customer orders and inquiries effectively.

Posted 7/17/2026full-timeBarcelona • 🇪🇸 SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Service, Order Management, and Logistics within an international manufacturing environment, with strong communication skills in French and English. Proficient in managing customer orders and maintaining accurate records while collaborating with cross-functional teams.

Highest-signal resume keywords

Customer Service ExperienceOrder ManagementLogistics CoordinationERP Systems ProficiencyBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceOrder ManagementLogisticsSupply Chain ManagementIssue ResolutionAttention to DetailProcess Management

Soft Skills

Strong Communication SkillsCollaborationProblem Solving

Tools & Technologies

Microsoft OfficeOutlookExcelWordERP Systems

Industry Keywords

International ManufacturingIndustrial LogisticsDistribution EnvironmentCustomer Records Management

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.
Communicating with customers and colleagues across different countries.
Processing and managing customer orders.
Providing updates on order status, shipments, and deliveries.
Working closely with Supply Chain, Logistics, Production, and Sales teams.
Supporting quotation requests and customer enquiries.
Maintaining accurate customer records and documentation.

Requirements

What you’ll need

At least 5 years of experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment.
Experience working in an international manufacturing, industrial, logistics, or distribution environment is highly valued.
Proven ability to manage customer orders from receipt through to delivery, working closely with Supply Chain and Logistics teams.
Experience handling customer enquiries, resolving issues, and coordinating with multiple stakeholders to ensure excellent service delivery.
Strong communication skills in French and English (written and spoken) are essential.
Proficiency in Microsoft Office applications: Outlook, Excel, and Word.
Experience working with ERP systems (e.g., SAP, Oracle, JDE, or similar).
Solid understanding of customer service processes within a supply chain and logistics environment.
Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.

Benefits

Comp & perks

Immediate start date
A fixed-term contract until 29th January 2027
Flexible working arrangements, including remote working, with a preference for candidates located within reasonable proximity to one of our offices.
An international, collaborative and dynamic work environment
QH University that offers continuous training tools for all seniority levels.
Wellbeing, Colleague Resource Groups & other attractive DEI programs.
Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice.
Joining a team where supporting each other is part of the culture, in a company where customer success is our own.