Customer Support

• Operational management of support, maintenance and administration services for various security solutions
• Participation in administration, monitoring and upgrades of solutions
• Participation in support activities and maintaining infrastructures in operational condition
• Managing client relationships
• Coordinating activities with the rest of the team
• Leading review and follow-up committees
• Identifying and managing project risks
• Managing relationships with stakeholders (clients, partners, other teams...)
• Ensuring service quality
• Prioritizing and triaging actions based on impact, urgency and criticality
• Acting as a technical subject-matter expert for specific technical areas

Customer Service Manager – Cybersecurity

• Plan and schedule assignments for a team of approximately ten technicians
• Ensure high-quality client relationships
• Schedule technicians' routes based on their specialties
• Handle client communications by phone and email
• Manage incoming calls from technicians

Client Relationship and Scheduling Coordinator

• Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.
• Communicate with customers and colleagues across different countries.
• Process and manage customer orders.
• Provide updates on order status, shipments, and deliveries.
• Work closely with Supply Chain, Logistics, Production, and Sales teams.
• Support quotation requests and respond to customer enquiries.
• Maintain accurate customer records and documentation.

Customer Service Representative, French

• Ensure the planning and management of client files
• Schedule interventions at client sites while respecting deadlines and constraints
• Handle client disputes with professionalism and responsiveness
• Prepare and organize administrative files to ensure compliance
• Maintain effective communication between departments and clients

Client Relations Planning Coordinator

• Assist guests in their journey to find, book and plan their perfect trip, offering expert guidance and recommendations based on their needs.
• Act as a liaison between our guests and partners, ensuring seamless communication between both parties.
• Provide important information to guests and partners, addressing inquiries, resolving issues, and ensuring a positive experience throughout the support process.
• Utilise problem-solving skills to address complex customer inquiries and provide effective resolutions to complaints.
• Demonstrate attention to detail to ensure accuracy in all aspects of the order process.
• Ability to work independently as a remote team member, and collaborate within your team to meet and exceed performance targets.
• Cultivate strong relationships with guests and partners, fostering trust and loyalty.

Customer Support Executive – English, German, French

• Understand customers' business needs and objectives to effectively serve their needs.
• Support administrative and financial activities with EMEA accounts, such as administering Purchase Orders internally and supporting invoicing reconciliation.
• Vendor platform management, providing updated documentation, ensuring compliance with customer requirements.
• Support GTM team to prepare critical client meetings.
• Communicate customer needs and feedback to other internal teams.
• Facilitate non-conformities and ensure corrective actions are taken by appropriate parties.
• Support customer onboarding and setup.
• Facilitate ongoing customer training when needed.
• Work closely with sales, marketing, and product teams to align customer expectations.
• Collaborate with the technical support team to resolve customer issues in a timely manner.
• Support with maintaining processes to monitor key customer success metrics.

Customer Support Coordinator

• En tant que Spécialiste Support Pilotage et Comptabilité, tu te positionnes comme un expert métier et plateforme.
• Tu es l'interlocuteur privilégié de notre base client qui a choisi Pennylane comme logiciel central de leur gestion comptable et financière.
• Tu es en contact quotidien avec les utilisateurs et cherche à comprendre les problèmes qu'ils rencontrent.
• Après investigation, ton but est d'apporter une réponse ou solution à ton interlocuteur, ou quand cela est nécessaire, d'escalader le problème aux équipes techniques.
• Tu as aussi la charge d'aider les comptables d’entreprises et cabinet à intégrer leurs données sur Pennylane afin de faciliter leur migration.
• Durant les premiers mois, tu intégreras la Pennylane Academy et te formeras sur le produit et les rouages de l'équipe.
• Tu apprendras tout ce qu'il faut savoir sur notre entreprise, notre vision, et nos différents départements.
• Tu commenceras à répondre à des demandes liées à la comptabilité et à garantir la satisfaction des utilisateurs.

Spécialiste Support Pilotage et Comptabilité

• Respond to and manage inbound support requests across channels, addressing queries from individual, corporate, and institutional investors across several European markets.
• Resolve client issues efficiently while maintaining timely follow-up to build trust and long-term satisfaction.
• Design, train, and continuously improve AI-powered support workflows to handle high-volume, low-complexity requests.
• Triage and prioritize requests, ensuring critical issues are escalated and resolved promptly.
• Collaborate on the creation and maintenance of support documentation (FAQ, help center articles, response templates).
• Rely on automated health scores and triggers to flag at-risk or growth accounts at scale, minimizing manual review.
• Gather and synthesize client feedback from both segments to inform product roadmap decisions and service improvements.
• Design and execute scalable engagement strategies to drive adoption and satisfaction across our growing portfolio of 5,000+ clients.
• Identify recurring pain points in the client experience and translate them into concrete improvement proposals.
• Work closely with Product, Engineering, and Ops to prioritize and implement changes that reduce ticket volume and increase client autonomy.
• Build and refine internal playbooks and escalation procedures so the support function scales smoothly as the client base grows.
• Leverage AI tools to automate first-line support, analyze ticket trends, and proactively surface answers to clients.

Customer Care / Customer Support Specialist

• Develop and retain a high-potential portfolio of professional customers
• Build trust-based relationships and ensure a seamless customer journey for professional clients
• Analyze your portfolio and identify growth opportunities
• Monitor performance indicators and implement concrete improvement actions
• Drive the PRO strategy within the store and manage the C-PRO team

Customer Relations Area Manager, Professional

• Arranging meetings and producing meeting minutes
• Setting up and maintaining project files
• Collecting actuals data and forecasts and updating plans
• Administering or assisting with the quality review process
• Administering or assisting with Project Board meetings
• Assisting with the compilation of reports
• Contributing expertise in specialist tools and techniques
• Maintaining the following records: Quality Register, Configuration Item Records, and any other registers/logs delegated by the Project Manager
• Administering the configuration management procedure

Project Support Specialist

• Pilotez un portefeuille clients en assurant le déploiement et le suivi des affaires qui vous sont confiées
• Ouvrez les affaires dès réception des bons de commande et rassemblez l'ensemble des éléments commerciaux et techniques nécessaires
• Veillez à l'application des bonnes pratiques contractuelles (facturation des aléas, avenants, indexation des prix)
• Réalisez la facturation en adéquation avec l'avancement des opérations et les livrables émis
• Gérez les priorités avec méthode et organisation pour assurer la fluidité des projets

Chargé de Relation Client – Back Office

• Répondre aux Gojobbers (l'essentiel de votre temps)
• Traiter une grande variété de demandes des Gojobbers en mission : questions de paie, contrats, planning, conditions de travail, démarches administratives, etc.
• Apporter une réponse claire, juste et bienveillante, en respectant les délais que nous nous fixons.
• Assurer le suivi des dossiers jusqu'à leur résolution.
• Coordonner quand c'est nécessaire avec les autres équipes (Staffing, KAM, pôle Engagement).
• Repérer les questions et irritants qui reviennent souvent dans les tickets
• Apprendre à utiliser nos outils d'automatisation (Make, workflows Freshdesk) pour traiter à la source ce qui peut l'être.
• Suivre les indicateurs du pôle Care via notre outil de données (OMNI) : satisfaction Gojobbers, délais de réponse, qualité du service.
• Proposer des améliorations de processus et contribuer à la mise à jour de notre base de connaissances (FAQ, modèles de réponse).

Chargé relation client, B2C

• Prioritize, investigate, and resolve critical and complex incidents reported by VIP and premium business accounts.
• Ensure strict adherence to response times and service level agreements (SLAs).
• Communicate clearly and transparently with both French- and English-speaking customers, keeping them informed and reassured even under pressure.
• Handle issues directly for premium clients, process internal escalations from Level 1 and Level 2 teams, and route unresolved technical problems to Level 3 or specialized teams (Dev, Product, Infrastructure, Billing, etc.).
• Work a 24/7 rotating shift schedule (06:00–14:00, 10:00–18:00, 14:00–22:00, and 22:00–06:00).
• Provide temporary support to Level 1 and Level 2 engineering teams across the wider product catalog when premium channels permit, always keeping CSAT at the center of every interaction.
• Identify and apply quick workarounds during critical incidents to safely restore client operations as fast as possible.
• Document system incidents, technical findings, and support processes to enrich the shared knowledge base.
• Actively participate in mentoring new team members and supporting internal continuous training initiatives.

Customer Care Technician

• Supervise supply chain activities for the distribution of spare parts and chemicals intended for the aerospace industry.
• Understand organizational operations, policies and market trends while navigating formal and informal networks to support strategic objectives.
• Communicate information and ideas clearly using various channels, engaging the audience to improve understanding and retention.
• Demonstrate commitment to learning and personal development by seeking feedback from multiple sources to improve and adapt behavior through self-analysis.
• Prioritize customer needs in all actions.
• Identify new opportunities and solutions by being innovative and exploring new approaches to work challenges.
• Deliver products and services that meet the highest technical and quality standards, complying with regulatory requirements and company policies, while fostering a right-first-time quality culture.
• Identify and correct situations affecting safety, maintain safety standards and demonstrate proactive leadership to promote a safety culture.
• Use techniques to identify customer organizations, their capabilities and constraints in order to provide effective product support and resolve technical issues.
• Manage, coach and guide a team of employees under your direct responsibility.

Customer Support Manager

• Manage customer inquiries (tickets, emails)
• Diagnose and resolve incidents related to the platform
• Escalate complex issues to internal teams (Product, Tech, CSP)
• Ensure follow-up until complete resolution
• Guide customers in using the platform
• Answer functional questions
• Occasionally participate in support or training sessions
• Contribute to the knowledge base
• Identify product pain points
• Improve support processes and tools
• Monitor your KPIs (response time, CSAT, resolution)
• Act as a liaison between customers and internal teams
• Report weak signals (dissatisfaction, blockers…)

Customer Care Specialist

• Handle and process customer inquiries (phone and email)
• Analyze customer needs and propose appropriate solutions
• Qualify requests and direct them to the appropriate departments
• Ensure customer satisfaction while complying with internal procedures and processing timeframes
• Analyze and process customer complaints through to resolution
• Monitor and follow up on customer files
• Update and maintain the customer database (ERP)
• Create requests or make changes to customer forms/contracts
• Collaborate with all cross-functional teams (sales, logistics, billing, etc.)
• Maintain clear, professional communication both internally and externally
• Proactively propose improvements to optimize the customer experience
• Implement continuous improvement actions

Customer Relations Representative

• animes une équipe dédiée à l'offre des services au client
• mets en oeuvre l'offre des services en magasin
• construis, animes et fidélises le réseau de partenaires du magasin
• fais preuve d'initiatives et d'implication pour assurer une relation client de qualité
• analyses le suivi d'activité commerciale de l'offre des services
• garant de la qualité juridique et administrative de l'application des procédures de services

Alternance Responsable Relation Client, Magasin

• développer et animer le portefeuille de clients PRO par des actions de recrutement et de fidélisation
• garantir une relation privilégiée avec les clients PRO, en répondant à leurs besoins et en promouvant le programme de fidélité
• proposer les services adaptés aux besoins client PRO et assurer le service après-vente
• identifier les opportunités et organiser des actions commerciales ciblées
• piloter les indicateurs commerciaux et mettre en place des plans d’action
• animer le programme PRO en magasin et former les équipes
• être en veille sur le marché des pros

Responsable Relation Client Pro

• Accueilles et accompagnes les clients PRO directement en magasin et crées avec eux une relation privilégiée et durable
• Proposes les services adaptés aux besoins client PRO, gères les ventes et devis et assures également un service après-vente
• Es acteur(trice) du programme de fidélité pour nos clients PRO et prends part aux évènements destinés à la clientèle PRO
• Suis les indicateurs et participes à la mise en place des plans d’action pour optimiser les performances
• Participes à l’animation et valorises la stratégie des clients PRO auprès de nos collègues en magasin
• Promeus et mets en visibilité le programme PRO dans le parcours client
• Garanties un libre-service de qualité : mise en rayon, propreté du linéaire, facing
• Contribues à la valorisation de l'offre : podiums, vitrines... et dynamises le linéaire (opérations commerciales, promotions...)

Chargé de Relation Client Pro

• As a temporary replacement, we are hiring for our Bureau Veritas Exploitation subsidiary a Customer Relations & Scheduling Coordinator on a 6-month fixed-term contract.
• You will liaise with our clients and technicians to ensure efficient management of service interventions and schedules.
• Your role is to take responsibility for the management and administration of the projects assigned to you.
• Plan technicians' assignments based on their qualifications, specialties, and the estimated duration of interventions.
• Manage client relations by phone, negotiating and explaining intervention timeframes.
• Prepare and maintain client schedules.

Customer Support jobs in France

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