Customer Support

• Assist clients who wish to cancel their contracts and implement retention measures.
• Identify their needs and propose appropriate additional solutions or coverages.
• Contact clients with outstanding payments to recover amounts due, handling these cases professionally with a strong focus on service quality.
• No sales canvassing (no outbound solicitation).

Customer Relations Advisor – Permanent (CDI) – Commercial/Sales Profile – Insurance

• Support HR administration as per daily operational needs
• Operate in HR systems and programs
• Contribute to effective internal communication.
• Administration support to queries related to payroll and time & attendance (address payroll-related questions to Payroll teams and secure a timely follow up, technical support to T&A system)
• Support payroll process across all countries within scope (providing variable elements in the approved format, clarifying doubts in cooperation with Payroll team)
• Contribute to the successful execution of the payroll migration project in the countries during implementation phase.

HR & Payroll Support Specialist

• Manage and monitor the end-to-end shipment process
• Coordinate with various stakeholders involved in shipment handling
• Orchestrate the overall flow of shipments to ensure seamless execution
• Provide value-adding business solutions through strong process understanding
• Resolve customer and stakeholder queries promptly and professionally
• Maintain a customer-centric approach, preventing errors and ensuring continuous improvement
• Prepare and submit documentation accurately and on time
• Support cross-sell and up-sell initiatives and contribute to customer retention
• Adhere to SOPs and IOPs during daily operations
• Identify process deviations and proactively communicate them
• Respond to inquiries promptly and escalate issues when required
• Maintain effective communication, including participation in client calls
• Record and report performance insights to support service improvements
• Collaborate with KCMs and the Commercial team to strengthen customer relationships
• Comply with customer-specific SOPs and monitor related KPIs
• Execute reports and tasks assigned by the Team Leader/Manager

Customer Experience Consultant

• Build technicians' routes and schedules using the 7Opteam tool to optimize productivity and travel.
• Coordinate the dispatch of parts in collaboration with the CET and the warehouse.
• Manage daily disruptions: absences, delays, unreachable customers, delivery issues, and appointment rescheduling.
• Maintain clear, proactive communication with technicians, managers, and other staff.
• Respond to customer inquiries via Zendesk and telephone.
• Inform, reassure, and propose rapid solutions when issues arise.
• Process post-service files (quotes/estimates, claims, and ticket follow-up).

Scheduling and Customer Relations Coordinator

• Welcome and assist professional (PRO) customers in-store
• Recommend services tailored to the needs of professional customers
• Handle sales and quotations
• Provide after-sales support
• Actively participate in the loyalty program
• Monitor performance indicators and contribute to the implementation of action plans
• Promote and drive initiatives for professional customers
• Increase visibility of the PRO program
• Ensure a high-quality self-service experience
• Contribute to showcasing and enhancing the product offering

Business Customer Relations Advisor – M/F

• Provide direct support to attorneys in the Litigation, Corporate, and Public Law practices
• Provide global team support across a variety of administrative responsibilities
• Assist lawyers with client intake activities, including processing conflicts of interest
• Monitor attorneys' time entries to ensure compliance with firm standards
• Prepare, edit, and post client invoices, ensuring compliance with firm and client billing requirements
• Follow assigned attorneys' preferences to handle expense reimbursements, calendaring and scheduling, document management/edits, and travel arrangements
• Maintain the confidentiality of firm and client-protected information
• Work in a global team environment using a real-time work ticketing system (ServiceNow)

Attorney Support Specialist – Litigation, Corporate, Public Law

• Answering calls & emails, solving customer queries with patience and expertise
• Diagnosing technical issues and escalating where needed
• Introducing customers to awesome Paymark products like e-commerce solutions and payment insights
• Keeping our systems updated with all interactions.

Customer Support Advisor

• Gestion des appels et interactions clients
• Réceptionner les appels entrants et émettre des appels sortants
• Identifier l’objet de l’appel (information, réclamation, assistance, commande, vente, etc.)
• Répondre aux demandes des clients en fonction des procédures établies
• Rediriger les appels vers les services compétents si nécessaire
• Assurer un suivi efficace des interactions avec les clients
• Saisir les informations et suivis des appels dans les outils dédiés
• Gérer et traiter les dossiers clients en back-office selon des procédures établies
• Suivre les consignes et respecter les processus internes
• Appliquer les directives relatives aux certifications et labels en vigueur
• Assister aux formations concernant les produits, services, campagnes promotionnelles, outils et procédures
• Respecter le discours client et les standards de qualité définis
• Connaître et appliquer les principes du système de management de la qualité
• Contribuer à l’amélioration continue du service client en signalant les dysfonctionnements
• Utilisation quotidienne de l’IA comme appui au conseiller

Chargé de Relation Client, à Distance

• Welcome and assist professional (PRO) customers directly in-store
• Recommend services tailored to professional customers' needs
• Handle sales and quotations
• Provide after-sales service
• Actively participate in the loyalty program
• Monitor performance indicators and contribute to implementing action plans
• Support in-store initiatives and promote the PRO customer strategy
• Ensure high-quality self-service areas
• Contribute to enhancing the product offering

Professional Customer Relations Representative

• Under the supervision of a team leader, you help promote the client’s brand image and build customer loyalty through the quality and relevance of your responses across all channels (phone, email, postal mail, chat, etc.).
• You handle both front-office and back-office tasks and contribute to improving service quality by managing the administrative aspects of your duties.
• Provide information to customers and prospects and organize their travel or appointments.
• Advise, recommend and sell services or products.
• Inform customers in the event of service disruptions.
• Update and ensure the accuracy of databases on a daily basis.
• Handle customer complaints.

Customer Relations Representative (F/M/X)

• Ambassador for customer satisfaction
• Partner and coordinator for services associated with the customer’s project
• Ensures customer follow-up throughout the execution of the project
• Manages a client portfolio

Apprenticeship – Customer Relations Representative

• Welcome and assist professional customers (trade/B2B) in-store
• Propose services tailored to professional customers' needs
• Manage sales and prepare quotes
• Provide after-sales support
• Actively participate in the loyalty program
• Monitor performance indicators and contribute to implementing action plans
• Support and promote the professional customer strategy
• Ensure a high-quality self-service offering
• Contribute to enhancing the product and service offering

Professional Customer Relations Advisor, M/F

• Member relations: respond across all channels — chat, email, phone
• Product expertise: know Green-Got inside out
• Collect and escalate member needs and suggestions to the teams
• Optimize existing processes
• Identify and report technical issues
• Participate in testing phases for new features
• Identify opportunities to improve the member experience

Customer Care Analyst – Permanent, part-time, weekends required

• Deliver outstanding customer support via phone and email;
• Manage incoming tickets, investigate issues and ensure timely follow-ups;
• Provide first-level troubleshooting and escalate complex cases when needed;
• Guide customers through software workflows, settings and configuration screens using documented procedures;
• Support customers with how-to questions and common accounting workflows;
• Coordinate with internal specialists regarding escalated cases;
• Maintain accurate ticket documentation and contribute to knowledge base updates;
• Keep up with evolving tools, processes and product updates;
• Handle sensitive customer data with care and security;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Customer Support Consultant, Native French, English C1

• Deal with complex level 3 requests via outbound phone and inbound/outbound messaging channels from users.
• Ensure the best possible user experience respecting the Luxury Fashion DNA of the brand.
• Aim for customer satisfaction and loyalty.
• Analyze & understand customer needs and expectations, and provide relevant and personalized answers until complete resolution.
• Maintain solid customer relationships by handling questions and concerns with speed and professionalism.
• Collaborate with internal stakeholders to comply with customers’ needs.
• Communicate proactively with team & managers about issues faced by the community.

Customer Service Agent, EN/FR

• Welcome and assist professional (PRO) customers directly in-store
• Recommend services tailored to professional customers' needs
• Handle sales and prepare quotes
• Provide after-sales support
• Actively support the loyalty program for professional customers
• Participate in events for professional clientele
• Monitor performance indicators and contribute to performance optimization
• Promote and communicate the professional customer strategy to colleagues
• Ensure quality of self-service areas
• Help showcase and enhance the product/service offering

Business Customer Relations Advisor

• Ambassador for customer satisfaction
• Promote and recommend Castorama services
• Support and coordinate services related to the customer’s project
• Ensure customer follow-up throughout the execution of the project
• Manage a portfolio of customers

Customer Relations Representative

• Greet customers via live chat
• Propose tailored solutions that meet customers' needs
• Enable customers to become self-sufficient in using Indy
• Contribute to customer retention and satisfaction

Customer Care Specialist

• Develop and retain a high-potential professional (PRO) client portfolio
• Build and maintain trusting relationships and ensure a smooth customer journey
• Analyze the portfolio and identify growth opportunities
• Monitor performance indicators and implement concrete actions
• Engage the entire store team around the PRO strategy

Professional Customer Relations Area Manager

• Provide our clients with quick and clear information on complex issues & on different channels (email, phone, social media, live chat, etc.)
• Be proactive in improving the customer experience at Back Market, with a special focus on your market;
• Exceed customer expectations and ensure that all key performance indicators (response time, satisfaction rate, etc.) improve;
• Coach and give advice to outsourced agents on a daily basis online and occasionally during in-person visits;
• Be a key actor in testing new customer-related solutions/tools;
• Participate in transversal projects by working closely with Care Ops and Content & Training teams, amongst other stakeholders;
• Carry the customer’s voice across Back Market.

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