Customer Service Manager – Cybersecurity

I-TRACING

Oversee operational security services at I-TRACING, managing client relationships and leading a technical support team. Ensure high service quality and implementation of security solutions.

Posted 7/24/2026full-timeCourbevoie • 🇫🇷 FranceSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in operational management of security solutions, with a strong focus on client relationship management and technical expertise in Windows system administration. Proficient in both French and English, ensuring effective communication across diverse teams and stakeholders.

Highest-signal resume keywords

Windows System AdministrationClient Relationship ManagementProject Risk ManagementITIL KnowledgeBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Active DirectoryDNSDHCPPKIProduction ProcessesChange ManagementIncident Management

Soft Skills

Team CoordinationStakeholder ManagementService Quality Assurance

Industry Keywords

Operational ManagementSecurity SolutionsLarge-Enterprise EnvironmentMajor-Account Environment

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Operational management of support, maintenance and administration services for various security solutions
Participation in administration, monitoring and upgrades of solutions
Participation in support activities and maintaining infrastructures in operational condition
Managing client relationships
Coordinating activities with the rest of the team
Leading review and follow-up committees
Identifying and managing project risks
Managing relationships with stakeholders (clients, partners, other teams...)
Ensuring service quality
Prioritizing and triaging actions based on impact, urgency and criticality
Acting as a technical subject-matter expert for specific technical areas

Requirements

What you’ll need

Master’s degree (or equivalent) with at least 10 years' experience managing client production infrastructures in a large-enterprise / major-account environment
Comfortable communicating in French and English
Strong experience in Windows system administration (Active Directory, DNS, DHCP, PKI)
Good knowledge of production processes is a plus (ITIL, Change Management, Incident Management)

Benefits

Comp & perks

Employee well-being and work–life balance are a priority; Happy At Work certified
Close support for each employee from a technical manager
Ongoing monitoring of your activity and career development (personalized training plan, certification opportunities, career progression, internal mobility)
Opportunities in France (Nantes, Lyon, Paris region) and internationally (Montreal, Hong Kong)
Recognized technical expertise, commitment and customer service focus in the market
Strong values of team cohesion, curiosity, initiative, solidarity and supportiveness
Funding for collaborative projects (Teamstarter) to enrich everyday work life