I-TRACING

Customer Support

• Operational management of support, maintenance and administration services for various security solutions
• Participation in administration, monitoring and upgrades of solutions
• Participation in support activities and maintaining infrastructures in operational condition
• Managing client relationships
• Coordinating activities with the rest of the team
• Leading review and follow-up committees
• Identifying and managing project risks
• Managing relationships with stakeholders (clients, partners, other teams...)
• Ensuring service quality
• Prioritizing and triaging actions based on impact, urgency and criticality
• Acting as a technical subject-matter expert for specific technical areas

Customer Service Manager – Cybersecurity

Architect

• Participate in integration projects for IGA (Identity Governance and Administration) solutions
• Understand the architecture and operation of the IGA solution
• Configure approval workflows and email notifications
• Create and manage roles and permissions
• Contribute to technical documentation
• Troubleshoot technical incidents to ensure the stability and performance of the IGA solution
• Collaborate with the IGA team to ensure process consistency

Identity Architect

Full-stack Engineer

• Ensure the daily operation and management of Tanium platforms for our clients
• Perform recurring activities related to Asset Management, Patch Management and vulnerability management
• Ensure adherence to service commitments (SLAs, quality, timelines)
• Oversee the handling of requests, incidents, changes and recurring operations
• Analyze malfunctions and implement appropriate corrective actions
• Produce operational deliverables and associated reporting

Experienced Tanium Engineer

Consultant

• Intervenir sur des projets d’intégration de solutions de GIA (AM/ IGA/CIAM)
• Comprendre l’architecture et le fonctionnement de la solution de GIA : infonuagique ou sur site
• Configurer les workflows d’approbation et notifications
• Créer et gérer les rôles et autorisations
• Contribuer à la documentation technique et à la formation des administrateurs et utilisateurs clés
• Participer à la résolution des incidents techniques

Consultant Intégrateur GIA

• Work independently or as part of a project team to contribute to technical specifications for secure IT architectures
• Implement and evolve IT security solutions
• Assist clients with the operation and maintenance of deployed solutions
• Provide technical expertise and advanced support for deployed solutions
• Deliver awareness sessions and training on solutions and security best practices

Cybersecurity Consultant – Permanent Contract

Analyst

• Gérer la solution SIEM du périmètre pour analyser les logs et détecter des comportements anormaux
• Gérer le SOAR pour l’enrichissement, l’analyse, le suivi et l’automatisation
• Participer au build du SOC
• Mener une veille régulière sur les nouvelles attaques
• Participer au développement de nouveaux use cases
• Analyser des incidents de sécurité jusqu’au N3
• Participer aux gestions de crises cyber
• Participer aux activités de threat hunting
• Conseiller les clients

Analyste SOC

Manager

• Assume operational responsibility for services delivered to clients
• Ensure service-level commitments are met
• Organize, coordinate and prioritize the team's activities
• Provide subject-matter expertise on Tanium solutions
• Support the team's skills development and capability growth

Asset & Patch Management Service Manager

Engineer

• Develop and retain a portfolio of key accounts
• Implement a commercial development strategy and acquire new client accounts
• Improve existing offerings within the practice and develop new ones
• Represent I-TRACING at key events
• Prepare and support tailored commercial proposals
• Monitor and ensure smooth delivery of services

Cloud Sales Engineer – Permanent

Pre-sales Engineer

• Sales support: Qualification of sales opportunities and participation in client meetings
• Technical expertise: Design of architectures and delivery of customer-tailored solutions
• Internal collaboration: Continuous improvement of activities and handover to project delivery teams
• Partner relations: Management of technical partner relationships and technology watch