Customer Relations Area Manager, Professional

Castorama

Chef de secteur relation client Pro at Castorama, developing and managing professional client relationships. Leading strategies for customer satisfaction and team development in-store.

Posted 7/10/2026full-timeMarseille • 🇫🇷 FranceMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Develop and retain a high-potential portfolio of professional customers
Build trust-based relationships and ensure a seamless customer journey for professional clients
Analyze your portfolio and identify growth opportunities
Monitor performance indicators and implement concrete improvement actions
Drive the PRO strategy within the store and manage the C-PRO team

Requirements

What you’ll need

Proven experience working with professional (B2B) customers
Strong drive for challenge and results-oriented
Passion for serving others and a strong customer service mindset
Demonstrated leadership and team spirit
Rigor, strong organizational skills and analytical ability

Benefits

Comp & perks

Complementary health insurance and group welfare coverage (e.g., life and disability)
Benefits and offers from the Works Council (CSE)
Break / relaxation areas in-store
Meal vouchers after three months of employment
Employee discount card on products sold in-store

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Results-OrientedOrganizational SkillsTeam SpiritCustomer Service Mindset