Customer Relations Representative

SARIA France

Chargé(e) de Relation Client pour la gestion des demandes clients. Travail dans le secteur du service client à Muret pour SARIA, dans un environnement hybride.

Posted 6/20/2026contractMuret • 🇫🇷 FranceMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Handle and process customer inquiries (phone and email)
Analyze customer needs and propose appropriate solutions
Qualify requests and direct them to the appropriate departments
Ensure customer satisfaction while complying with internal procedures and processing timeframes
Analyze and process customer complaints through to resolution
Monitor and follow up on customer files
Update and maintain the customer database (ERP)
Create requests or make changes to customer forms/contracts
Collaborate with all cross-functional teams (sales, logistics, billing, etc.)
Maintain clear, professional communication both internally and externally
Proactively propose improvements to optimize the customer experience
Implement continuous improvement actions

Requirements

What you’ll need

Proficiency in remote customer relations (phone, email)
Strong written communication and administrative skills
Proficient with office tools (Microsoft Office, ERP)
Analytical skills and problem-solving ability
Organized and able to manage priorities
Ability to handle multiple incoming calls simultaneously

Benefits

Comp & perks

Not specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer inquiry handlingcustomer complaint analysiscustomer database managementproblem-solvinganalytical skills

Soft Skills

strong written communicationorganizational skillsability to manage prioritiesprofessional communicationcollaboration