SARIA France

Customer Support

• Handle and process customer inquiries (phone and email)
• Analyze customer needs and propose appropriate solutions
• Qualify requests and direct them to the appropriate departments
• Ensure customer satisfaction while complying with internal procedures and processing timeframes
• Analyze and process customer complaints through to resolution
• Monitor and follow up on customer files
• Update and maintain the customer database (ERP)
• Create requests or make changes to customer forms/contracts
• Collaborate with all cross-functional teams (sales, logistics, billing, etc.)
• Maintain clear, professional communication both internally and externally
• Proactively propose improvements to optimize the customer experience
• Implement continuous improvement actions

Customer Relations Representative

Controller

• Manage financial reporting
• Produce a reliable, consistent monthly reporting package on time
• Perform economic analyses and necessary controls in close cooperation with Accounting
• Develop and distribute performance dashboards
• Conduct profitability analyses by site, customer, contract, and flow
• Communicate performance results to the Group and Executive Management
• Structure, facilitate and secure the budgeting process
• Produce financial trajectories (P&L, CAPEX, balance sheet)
• Monitor budgets monthly, analyze variances and anticipate deviations
• Define and evolve key performance indicators (KPIs)
• Identify performance optimization levers
• Provide analytical and financial support to Management requests

Industrial Controller

• Produce reliable and consistent monthly reporting within established deadlines
• Manage the activity's budgeting and forecasting process
• Oversee the economic management of the activity's investments
• Define, analyze, and communicate the activity's economic performance indicators
• Drive action plans aimed at improving the activity's economic performance
• Respond to economic questions from internal and external clients
• Support entities within the scope in development and/or restructuring projects

Operational Finance Controller

System Administrator

• Manage and maintain Windows and Linux server environments
• Administer Active Directory and hybrid identities with Microsoft Entra ID
• Monitor performance and availability of system resources
• Deploy and manage Azure infrastructure services (IaaS and PaaS)
• Manage Azure virtual machines and storage accounts
• Manage conditional access policies and MFA
• Implement IT security policies and monitor vulnerabilities
• Contribute to compliance with security standards

Customer Relations Representative

Industrial Controller

Operational Finance Controller

Systems and Cloud Administrator