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Customer Service Representative, French
Quaker HoughtonCustomer Service Representative at Quaker Houghton delivering customer satisfaction and managing orders in a hybrid role. Engaging with international teams for excellent service delivery.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Service and Order Management within Supply Chain and Logistics environments, with strong communication skills in both French and English. Proven ability to manage customer orders and collaborate with cross-functional teams to ensure exceptional service delivery.
Highest-signal resume keywords
Customer Service ExperienceOrder ManagementLogistics CoordinationERP Systems ProficiencyBilingual Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Order ManagementSupply Chain ProcessesLogistics ManagementIssue ResolutionAttention to Detail
Soft Skills
Strong Communication SkillsCollaborationProblem-Solving
Tools & Technologies
Microsoft OfficeSAPOracleJDE
Industry Keywords
International ManufacturingIndustrial LogisticsDistribution EnvironmentCustomer Records Management
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.
- Communicate with customers and colleagues across different countries.
- Process and manage customer orders.
- Provide updates on order status, shipments, and deliveries.
- Work closely with Supply Chain, Logistics, Production, and Sales teams.
- Support quotation requests and respond to customer enquiries.
- Maintain accurate customer records and documentation.
Requirements
What you’ll need- Minimum of 5 years’ experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment.
- Experience in an international manufacturing, industrial, logistics, or distribution environment is highly valued.
- Proven ability to manage customer orders from receipt through to delivery, collaborating closely with Supply Chain and Logistics teams.
- Experience handling customer enquiries, resolving issues, and coordinating with multiple stakeholders to ensure excellent service delivery.
- Strong written and spoken communication skills in French and English are essential.
- Proficiency with Microsoft Office applications: Outlook, Excel, and Word.
- Experience working with ERP systems (e.g., SAP, Oracle, JDE, or similar).
- Solid understanding of customer service processes within a supply chain and logistics environment.
- Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
Benefits
Comp & perks- Immediate start date
- Fixed-term contract until 29 January 2027
- Flexible working arrangements, including remote work, with a preference for candidates located within reasonable proximity to one of our offices
- An international, collaborative and dynamic work environment
- QH University offering continuous training resources for all seniority levels
- Wellbeing programs, Colleague Resource Groups and other attractive DEI initiatives
- Global Giving initiatives, including paid volunteering leave to support causes of your choice
- Joining a team where mutual support is part of the culture, in a company where customer success is our priority.