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Customer Support Executive – English, German, French
LiveAboard.comMember of Customer Support team delivering outstanding service and assisting guests with their travel plans. Liaising between guests and partners to ensure a positive experience.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service with a focus on problem-solving and attention to detail, while effectively communicating in English and fostering strong relationships with guests and partners.
Highest-signal resume keywords
Customer Service ExperienceProblem-Solving SkillsFluent In EnglishAttention To DetailInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Analytical AbilitiesUnderstanding Of Scuba Diving Products
Soft Skills
Strong Communication SkillsPositive AttitudeFlexibility
Industry Keywords
Customer SupportGuest RelationsRemote Team Collaboration
About the role
Key responsibilities & impact- Assist guests in their journey to find, book and plan their perfect trip, offering expert guidance and recommendations based on their needs.
- Act as a liaison between our guests and partners, ensuring seamless communication between both parties.
- Provide important information to guests and partners, addressing inquiries, resolving issues, and ensuring a positive experience throughout the support process.
- Utilise problem-solving skills to address complex customer inquiries and provide effective resolutions to complaints.
- Demonstrate attention to detail to ensure accuracy in all aspects of the order process.
- Ability to work independently as a remote team member, and collaborate within your team to meet and exceed performance targets.
- Cultivate strong relationships with guests and partners, fostering trust and loyalty.
Requirements
What you’ll need- Previous experience in customer service is a must.
- An understanding of scuba diving-related products and services is extremely desirable.
- Must be fluent in English with clear verbal and written communication skills - German or French is extremely desirable.
- Other EU languages considered.
- Proven analytical and problem-solving abilities.
- Exceptional attention to detail.
- Ability to work effectively both independently and as part of a team.
- Strong interpersonal skills, with a focus on building positive relationships.
- Positive attitude and a commitment to delivering exceptional service.
- Flexibility to work weekends and adapt to a dynamic work environment.
Benefits
Comp & perks- Flexible working hours
- Professional development opportunities