LiveAboard.com

Customer Support

• As a member of our Customer Support team, you play a pivotal role in our organisation by providing exceptional support to customers and preparing guests for their upcoming adventure.
• You will assist guests in planning and organising their trip, liaising between our guests and partners, and delivering an outstanding experience that drives guest and partner satisfaction.
• Assist guests in their journey to find, book and plan their perfect trip, offering expert guidance and recommendations based on their needs.
• Act as a liaison between our guests and partners, ensuring seamless communication between both parties.
• Provide important information to guests and partners, addressing inquiries, resolving issues, and ensuring a positive experience throughout the support process.
• Utilise problem-solving skills to address complex customer inquiries and provide effective resolutions to complaints.
• Demonstrate attention to detail to ensure accuracy in all aspects of the order process.
• Ability to work independently as a remote team member, and collaborate within your team to meet and exceed performance targets.
• Cultivate strong relationships with guests and partners, fostering trust and loyalty.

Customer Support Executive – German/English