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Customer Support Executive
LiveAboard.comCustomer Support Executive at LiveAboard.com assisting guests in planning and organizing their trips. Providing excellent customer support and liaising between guests and partners.
About the role
Key responsibilities & impact- Assist guests in their journey to find, book and plan their perfect trip, offering expert guidance and recommendations based on their needs.
- Act as a liaison between our guests and partners, ensuring seamless communication between both parties.
- Provide important information to guests and partners, addressing inquiries, resolving issues, and ensuring a positive experience throughout the support process.
- Utilise problem-solving skills to address complex customer inquiries and provide effective resolutions to complaints.
- Demonstrate attention to detail to ensure accuracy in all aspects of the order process.
- Ability to work independently as a remote team member, and collaborate within your team to meet and exceed performance targets.
- Cultivate strong relationships with guests and partners, fostering trust and loyalty.
Requirements
What you’ll need- Previous experience in customer service is a must.
- An understanding of scuba diving-related products and services is extremely desirable.
- Fluent in English with clear, professional verbal and written communication skills, other languages a bonus.
- Proven analytical and problem-solving abilities.
- Exceptional attention to detail.
- Ability to work effectively both independently and as part of a remote team.
- Strong interpersonal skills, with a focus on building positive relationships.
- Positive attitude and a commitment to delivering exceptional service.
- Experience in remote and fully independent working.
- Experience in the travel industry is desirable.
- Having a diving certificate is BIG plus.
Benefits
Comp & perks- Flexibility to work weekends and adapt to a dynamic work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Analytical SkillsCommunication SkillsRemote Work ExperienceTravel Industry KnowledgeScuba Diving Product Knowledge
Soft Skills
Relationship BuildingPositive AttitudeIndependent Work
Certifications
Diving Certificate