Customer Support Executive

LiveAboard.com

Customer Support Executive at LiveAboard.com assisting guests in planning and organizing their trips. Providing excellent customer support and liaising between guests and partners.

Posted 7/8/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on problem-solving and attention to detail, while effectively communicating in English and fostering positive relationships with guests and partners. Experience in the travel industry and knowledge of scuba diving products enhance the ability to provide exceptional service.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving AbilitiesAttention to DetailInterpersonal SkillsDiving Certificate

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical SkillsCommunication SkillsRemote Work ExperienceTravel Industry KnowledgeScuba Diving Product Knowledge

Soft Skills

Relationship BuildingPositive AttitudeIndependent Work

Certifications & Qualifications

Diving Certificate

Industry Keywords

Travel IndustryCustomer SupportGuest RelationsProblem Resolution

About the role

Key responsibilities & impact

Assist guests in their journey to find, book and plan their perfect trip, offering expert guidance and recommendations based on their needs.
Act as a liaison between our guests and partners, ensuring seamless communication between both parties.
Provide important information to guests and partners, addressing inquiries, resolving issues, and ensuring a positive experience throughout the support process.
Utilise problem-solving skills to address complex customer inquiries and provide effective resolutions to complaints.
Demonstrate attention to detail to ensure accuracy in all aspects of the order process.
Ability to work independently as a remote team member, and collaborate within your team to meet and exceed performance targets.
Cultivate strong relationships with guests and partners, fostering trust and loyalty.

Requirements

What you’ll need

Previous experience in customer service is a must.
An understanding of scuba diving-related products and services is extremely desirable.
Fluent in English with clear, professional verbal and written communication skills, other languages a bonus.
Proven analytical and problem-solving abilities.
Exceptional attention to detail.
Ability to work effectively both independently and as part of a remote team.
Strong interpersonal skills, with a focus on building positive relationships.
Positive attitude and a commitment to delivering exceptional service.
Experience in remote and fully independent working.
Experience in the travel industry is desirable.
Having a diving certificate is BIG plus.

Benefits

Comp & perks

Flexibility to work weekends and adapt to a dynamic work environment