Customer Support Coordinator

Zeitview

Customer Support Coordinator providing operational support to GTM team across the EMEA region for Zeitview, an aerial imaging company. Responsibilities include managing customer relationships and ensuring operational efficiency.

Posted 7/14/2026full-timeRemote • 🇫🇷 FranceMid-LevelSenior💰 €35,000 - €40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer support capabilities, effectively managing customer needs and expectations while utilizing tools like Salesforce CRM and Google Sheets. Possesses excellent communication skills in English and is adept at problem-solving and managing multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Customer Support ExperienceSalesforce CRM FamiliarityExcellent Communication SkillsProblem-Solving SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingData Management PracticesInvoicing ReconciliationPurchase Order AdministrationTechnical Issue Troubleshooting

Soft Skills

Attention to DetailRelationship BuildingTime ManagementIndependent WorkAdaptability

Tools & Technologies

Google SheetsExcelSalesforce CRMVideo Conferencing ToolsLive Chat Platforms

Industry Keywords

Customer Success MetricsVendor Platform ManagementGTM Team SupportComplianceNon-Conformities Management

About the role

Key responsibilities & impact

Understand customers' business needs and objectives to effectively serve their needs.
Support administrative and financial activities with EMEA accounts, such as administering Purchase Orders internally and supporting invoicing reconciliation.
Vendor platform management, providing updated documentation, ensuring compliance with customer requirements.
Support GTM team to prepare critical client meetings.
Communicate customer needs and feedback to other internal teams.
Facilitate non-conformities and ensure corrective actions are taken by appropriate parties.
Support customer onboarding and setup.
Facilitate ongoing customer training when needed.
Work closely with sales, marketing, and product teams to align customer expectations.
Collaborate with the technical support team to resolve customer issues in a timely manner.
Support with maintaining processes to monitor key customer success metrics.

Requirements

What you’ll need

Bachelor's degree preferred.
3-5 years’ work experience in a fast-paced environment.
Experience supporting customers via email, live chat, phone, and video conferencing.
Excellent verbal and written communication skills in English; additional languages (e.g., German, French, Spanish) are a strong advantage.
Strong problem-solving skills with the ability to investigate issues and provide timely resolutions.
Ability to manage multiple priorities while maintaining attention to detail.
Comfortable working independently in a remote/virtual environment.
Strong organizational and time management skills.
Comfortable with Google Sheets and Excel, as well as good data management practices.
Familiarity with Salesforce CRM and sales tracking tools is a bonus.
Ability to troubleshoot basic technical issues and escalate complex cases appropriately.
Comfortable learning new software and internal systems quickly.
Able to build and maintain positive relationships with customers.
Able to travel when required.

Benefits

Comp & perks

Statutory Health Benefits
Social Security
Sick Leave
Autonomy and upward mobility
Diverse, equitable, and inclusive culture