Customer Support

• Serve as the direct supervisor of the CS Leads and CSRs on your team
• Provide day-to-day support, subject matter expertise, and coaching for CSRs
• Drive productivity through contact prioritization via queue management and adherence monitoring
• Work with the CS Leads to check in with each team member at the start of each shift
• Stay present and available for the broader Customer Service team
• Host regular one-on-one meetings with team members to review weekly performance and provide coaching
• Ensure that CS Leads and CSRs actively adhere to their schedules
• Complete project work, such as Promo Code requests, financial transactions, and vendor communications
• Stay up-to-date on Minted products, services, and policy details
• Promote and build a positive and friendly environment supporting good morale and cooperation
• Collaborate with cross-functional team members and leaders from other customer-facing teams
• Build close partnerships with leaders at Minted’s global sites
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience
• Produce a Weekly Business Review that outlines the performance of your team

Seasonal Customer Service Team Supervisor

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Provide exceptional customer service through phone, email, live chat, text messaging, and virtual consultations.
• Conduct scheduled and on-demand virtual skincare consultations using video conferencing platforms.
• Educate consumers on skincare products, ingredients, routines, and best practices.
• Recommend products based on consumers' skin concerns and goals while adhering to company guidelines.
• Answer questions regarding products, orders, ingredients, usage, and skincare routines.
• Resolve customer concerns, complaints, returns, and exchange requests professionally and efficiently.
• Accurately document customer interactions, consultation notes, product recommendations, and case resolutions.
• Follow established protocols for escalated customer concerns, including adverse event reporting.
• Stay current on product knowledge, company policies, systems, and skincare industry trends.
• Meet established quality, productivity, and customer satisfaction standards.
• Collaborate with internal departments to ensure timely issue resolution and exceptional consumer experience.

Licensed Skincare Esthetician, Customer Service Representative

• Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
• Analyzes problems and provides information/solutions
• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
• Researches and analyzes data to address operational challenges and customer service issues
• Provides external and internal customers with requested information
• Receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature
• Uses computerized systems for tracking, information gathering and troubleshooting

Customer Care Representative I

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
• Own Koalafi operational knowledge to provide sound answers when customers have questions
• Resolve inbound inquiries and issues independently and escalate as needed
• Initiate contact with customers in order to resolve account issues
• Proactively identify any trends in customer issues and synthesize feedback to share with management team
• Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Bilingual Customer Service Representative

• Take ownership of delivering real-time support to users, including customers, shoppers, retailers, and partners, with a focus on Rx delivery-related inquiries and Instacart Health programs like Fresh Funds
• Leverage exceptional problem-solving skills to provide fast, effective resolutions while navigating complex and evolving challenges at scale
• Thrive in a fast-paced, dynamic work environment where processes may rapidly change, and new priorities emerge without warning
• Communicate clearly, empathetically, and professionally across all interactions, ensuring a personalized and meaningful service experience that builds lasting trust
• Embrace operational ownership by proactively identifying trends in customer feedback and collaborating with your Manager to streamline processes and improve outcomes

Customer Experience Specialist

• Build and maintain customer satisfaction and trust by graciously listening to denote customer concerns and effectively applying learned product and systems knowledge.
• Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
• Assess a variety of customer situations to ensure appropriate and comprehensive documentation of information following the guidelines of multiple workflows under the corresponding line of business.
• Navigate numerous technological systems and platforms simultaneously to accurately access and input information while interacting with the customer.
• Perform other duties as assigned.

Customer Care Associate

• Provide outstanding customer support for a suite of software products through all support channels (tickets, chat, phone/Zoom) and ongoing management of tickets.
• Identify and resolve customer issues, using various troubleshooting methods and resources.
• Communicate effectively with customers, both verbally and in writing, to address their concerns and provide solutions.
• Ensure a positive customer experience by providing timely and accurate support and addressing their needs and effectively communicating ticket status and resolution.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Take ownership of customer issues and provide resolution or know when and how to escalate issues to appropriate teams.
• Create documentation and knowledge base articles to improve service delivery.
• Act as liaison between clients and management to enhance overall customer experience.
• Meet live chat, response time, and customer satisfaction performance targets.

Customer Support Specialist

• Handle inbound customer phone calls via RingCentral
• Respond to customer inquiries across email, Zendesk, SMS, Meta, Walmart Customer Messaging, and other messaging channels
• De-escalate frustrated customers and provide clear, professional resolutions
• Follow up with customers on delayed, unresolved, or sensitive issues
• Maintain strong communication across all customer-facing channels
• Ensure customers receive accurate updates regarding orders, shipping, refunds, returns, and product concerns
• Oversee the current customer service team’s daily support flow
• Review escalated cases and help determine the proper resolution
• Approve or deny refunds, replacements, credits, or exceptions based on company policy
• Ensure the customer service team is following internal policies and procedures
• Identify mistakes, inconsistencies, or gaps in customer communication
• Guide the team on how to handle difficult or unusual cases
• Help keep ticket queues clean, organized, and up to date
• Investigate customer chargebacks and gather supporting evidence
• Review fraud indicators before high-risk orders are shipped
• Help confirm customer identity or order legitimacy when needed
• Monitor suspicious orders or potential false information
• Assist with UPS, USPS, and carrier investigations when packages are missing, misdelivered, or delayed
• Help document findings and next steps for disputes, claims, or internal review
• Assist with Google Review responses and customer follow-up
• Help encourage satisfied customers to share positive experiences
• Ensure public-facing responses are professional, accurate, and aligned with the company’s tone
• Protect the customer experience while also protecting the company from unnecessary losses or policy exceptions

Customer Support Lead

• Conducting outbound calls to reach patients recently discharged from the ER
• Support inbound calls from patients interested in our program
• Assist with scheduling appointments, handling patient questions, and transferring to the appropriate UHG departments when applicable.
• Assist with admin tasks to support patient care coordination
• Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
• Become an expert with our software solutions, including but not limited to EMR, Slack, and Five9.

Customer Service Associate

• Leads and oversees customer service operations for assigned Government and strategic contact center functions, ensuring effective delivery of member, provider, client, and internal support services.
• Provides leadership for frontline production teams and managers, monitors operational performance against service level and contractual expectations, and drives continuous improvement in quality, accuracy, call routing, knowledge management, and customer experience.
• Serves as a key operational liaison across Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Information Technology, vendor partners, and business leadership to support service delivery, incident response, technology readiness, and implementation of new tools and processes.
• Establish, monitor, and manage operational goals, service levels, quality expectations, productivity outcomes, and customer experience measures for assigned lines of business.
• Oversee daily, weekly, and monthly contact center performance, including call volumes, queue health, staffing impacts, service level attainment, abandonment, average speed to answer, handle time, and other key operating metrics.
• Partner with Workforce Management to align staffing, skilling, routing profiles, queue assignments, and contingency plans with operational demand and client-specific requirements.
• Coordinate with Learning and Development to create, review, and update knowledge articles, job aids, alerts, one-pagers, and training guidance for frontline agents and leaders.
• Support client-specific operations, including facilitation of key clients meetings, reporting completion, and action plan development and execution for the maintenance of client contractual and regulatory operational results.
• Serve as a contact center subject matter expert for telephony, call routing, queue configuration, interactive voice response, portal impacts, and related technology changes.
• Participate in technology readiness, user acceptance testing, defect validation, production readiness, and go-live support for new systems, platforms, routing changes, and operational tools.
• Lead or support operational incident response for major incident management and high-impact system events by assessing contact center impact, coordinating with Information Technology and business partners, communicating guidance, and confirming resolution.
• Develop clear communication for internal teams and business process outsourcing partners regarding known issues, routing changes, client requirements, system outages, service impacts, and required agent actions.
• Partner with Quality Assurance and Client Engagement to support client audits, calibrations, action plans, attestations, quality improvement activities, and timely responses to client requests.
• Monitor and support escalated member, provider, client, and internal issues, ensuring appropriate research, resolution, documentation, and leadership visibility.
• Collaborate with business process outsourcing partners and internal leaders to ensure consistent execution of processes, adherence to client-specific requirements, and appropriate use of queues, transfer protocols, and knowledge resources.
• Support organizational planning, role definition, span-of-control alignment, responsibility mapping, and transition planning as Customer Service and Shared Services responsibilities evolve.
• Coach, develop, and hold leaders and team members accountable for performance, quality, engagement, communication, and operational discipline.
• Participate in hiring, onboarding, performance management, corrective action planning, talent development, and succession planning for assigned teams.
• Identify operational risks, process gaps, technology barriers, training needs, and improvement opportunities; recommend and implement solutions that improve service, efficiency, compliance, and associate experience.
• Maintain strong cross-functional relationships with Operations, Shared Services, Information Technology, Workforce Management, Learning and Development, Quality Assurance, Client Engagement, Appeals, Complaints and Grievances, and other business partners.

Senior Manager, Customer Service

• Responsible for providing and maintaining effective customer service and satisfaction
• Provide information to resolve customer shipment related issues
• Assist customers with requests pertaining to pick-up and deliveries
• Interact with management and warehouse personnel to meet customer requirements
• Accurately input information into the system

Customer Service Agent

• Provide intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products.
• Manage government contracts with responsibility for the successful delivery of service products for local government customers.
• Manage relations with external partners responsible for delivering service products to customers.
• Responsible for contract renewals, proposals, accurate forecasting, development of statements of work, and meeting P&L and receivables goals.
• Marketing sophisticated/integrated service programs to multiple layers within customer organizations and work closely with the direct and indirect sales teams.
• Develop service account plans and profiles, goals and strategies within assigned accounts.
• Provide customers with a single point of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance.

Customer Support Manager

• Provide an effortless experience to our existing policyholders, third parties and agents regarding insurance questions, inquiries, or concerns.
• Work with customers by handling a variety of inbound telephone calls regarding their policies.
• Receive ongoing coaching and development to support your career at The Hartford.

Customer Service Relationship Specialist

• Responsible for the supervision and development of customer service agents
• Handle customer complaints, adhere to client protocol and SOP’s
• Monitor productivity of agents and generates reports

Customer Service Supervisor

• Hire, train & develop customer service personnel across all MPF locations
• Complete yearly reviews and develop goals for personnel to support the company, region, and department
• Establish standard job descriptions and roles and responsibilities for all Client Services positions
• Work with Sr Director, Customer Care in defining a strategy to reorganize the Customer Service Department
• Achieve budgeted revenue targets related to assigned book of customers
• Mentor and manage Account Managers in achieving individual revenue quotas
• Grow and foster a Customer First Culture: provide timely, reliable, accurate information and documentation to our customer base
• Champion Customer Service commitment to same day response for all internal/external customer inquiries
• Train and coach customer service representatives to ensure quality and standardization of roles, responsibilities, system utilization and overall service delivery
• Build on-call scheduling function including definition and measurement of KPIs
• Participate in client review meetings and sales presentations as required

Customer Care Manager

• Manages agency main phone numbers by ensuring calls are directed appropriately.
• Coordinate and manage back-end agency admission & financial processes by entering client data and scheduling assessments.
• Manage the waiting area to ensure clients' needs are met and maintain the environment.
• Manages the scheduling of medical appointments and communicates effectively with medical staff.
• Exchanges record information as required, following legal standards.

Customer Service Representative

• Act as the primary contact for Members and answer inquiries
• Support and take ownership of member inquiries through inbound calls
• Effectively listen to members and determine best course of action
• Provide feedback to identify business changes for improved client experience
• Achieve productivity, scheduled adherence, and quality assurance expectations

Member Support Representative

• Follow up on customer’s insurance policy statuses
• Assist agents and other internal teams
• Monitor internal platforms and record all updates in internal database system
• Assist with insurance application status reconciliation
• Update customer records with any new information
• Work with agents and carriers to ensure proper enrollment status
• Assist with resolution for any enrollment and quoting platform issues
• Partner with different internal teams to provide/examine necessary data
• Monitor internal enrollment platform and nightly processes to ensure accurate data

Operations Support Specialist

• Create, update, and maintain opportunities in Salesforce, ensuring accurate stages, close dates, notes, and forecasting information
• Monitor and audit Salesforce and Outreach activities to ensure timely follow-up and adherence to established SLAs
• Coordinate requests and workflows between Sales, Underwriting, Deal Desk, Activation, Customer Support, and Partner teams
• Triage merchant requests and route them to the appropriate internal teams while maintaining visibility and follow-through
• Monitor onboarding and support workflows to ensure merchants receive timely assistance through activation
• Conduct regular audits of overdue tasks, stale opportunities, and CRM data to maintain pipeline accuracy and operational efficiency
• Support closed-won workflows, including welcome communications and coordination with activation teams
• Serve as a primary point of contact for merchant, partner, and internal team communications related to sales support, onboarding, and workflow coordination
• Identify inefficiencies in current workflows and propose process improvements to enhance productivity
• Collaborate cross-functionally with internal teams to ensure seamless handoffs and customer experience
• Provide high-quality customer service through professional, timely, and accurate communication

Customer Support jobs in Connecticut

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