Customer Service Relationship Specialist

The Hartford

Customer Relationship Specialist providing support for insurance inquiries via inbound calls. Handling customer questions and providing an effortless experience for policyholders and agents.

Posted 6/24/2026full-timeHartford • Connecticut • 🇺🇸 United StatesMid-LevelSenior💰 $52,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Provide an effortless experience to our existing policyholders, third parties and agents regarding insurance questions, inquiries, or concerns.
Work with customers by handling a variety of inbound telephone calls regarding their policies.
Receive ongoing coaching and development to support your career at The Hartford.

Requirements

What you’ll need

A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field
Ability to work in a fast-paced complex environment while navigating multiple programs.
Problem solving and critical thinking skills with strong attention to detail.
Excellent communication skills with ability to empathize with customers and colleagues.
High School Diploma or equivalent experience required.
Spanish bilingual a plus.

Benefits

Comp & perks

Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
25 days paid time off in your first full year of service and Paid Holidays
Tuition reimbursement, Student Loan Paydown Program
401K

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceproblem solvingcritical thinkingattention to detailcommunicationempathy

Certifications

High School Diploma