Member Support Representative

Sun Life

Member Support Representative acting as primary contact for Sun Life's clients, answering inquiries and providing support. Addressing eligibility, coverage, and claims-related questions through inbound calls.

Posted 6/18/2026full-timePortland • Connecticut, Maine, Maryland, Massachusetts, Montana • 🇺🇸 United StatesMid-LevelSenior💰 $40,600 - $54,800 per yearWebsite

About the role

Key responsibilities & impact

Act as the primary contact for Members and answer inquiries
Support and take ownership of member inquiries through inbound calls
Effectively listen to members and determine best course of action
Provide feedback to identify business changes for improved client experience
Achieve productivity, scheduled adherence, and quality assurance expectations

Requirements

What you’ll need

Bachelor's degree or equivalent work experience preferred
Proven record of providing strong and effective customer service
Ability to identify trends based on customer feedback
Manage stressful situations with composed behavior
Strong aptitude in problem solving and thinking 'outside the box'
Solid systems and technology skills
Strong verbal and written communication skills

Benefits

Comp & perks

Health insurance
401(k) employer match
Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
Flexible, inclusive and collaborative work environment

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceproblem solvingcomposed behavioreffective listeningtrend identificationfeedback analysisadaptabilitycommunication skills

Certifications

Bachelor's degree