Sun Life

Manager

• Coach, develop and mentor the CPA Leadership Program candidate, offering ongoing guidance on daily work management and priorities.
• Manage the monthly/quarterly/annual expense analysis, reporting and forecasting deliverables identifying key metrics, trends, insights and expense saving opportunities across Sun Life Canada.
• Manage the development of Workiva expense dashboards, analytics and presentations to measure progress on planned spend, savings and financial discipline.
• Lead and support expense analyses to provide relevant, concise executive insights, identify key drivers to enhance operating leverage, and advance deeper insights and holistic expense metrics (including IFRS17 segmented reporting).
• Support key Canada and Business Unit expense analysis projects
• Actively participate in cross-functional initiatives to advance the business, including assuming various roles within huddles, problem solving/continuous improvement teams and reporting on expense and business indicators.
• Pursue continuous improvement opportunities for deliverables and processes, supporting the business’ performance objectives and Canadian Finance vision.
• Provide support on various expense initiatives as required

Manager, Expense Management

Full-stack Engineer

• Perform and coordinate complex application programming activities
• Contribute to agile team goals by collaborating with other functions in the team, actively participating in Scrum ceremonies
• Develop specifications, code, and documents in order to ensure successful implementation and maintenance of solutions
• Participate in scope definition workshops and owns delivery of the completed work.
• Share complexities as an input into costs for a project and helps estimate work effort.
• Collaborate with architects, designers/developers, business system analysts and testing specialists to deliver high quality solutions
• Produce both high-level and detailed-level designs and implement Pega solutions based on business requirements and defined architectures
• Contribute to defining timelines and project plans; analyze and estimate feasibility, cost, time and scope
• Ensure information security standards and requirements are incorporated into all solutions
• Contribute to the ongoing support, stability and performance of application systems in production including problem analysis, resolution, and escalation and reporting as necessary.
• Coordinate with both onshore and offshore teams to ensure coding, testing, debugging and implementation activities are completed as required
• Analyze, define and document requirements for data, workflow, logical processes, interface design, internal and external checks, controls, and outputs

Senior Software Engineer – Pega

Vice President

• Lead a high-performing team responsible for compliance and market conduct oversight across Canadian Retail Advice and Solutions business
• Oversee first-line supervision of advisors across multiple distribution channels
• Shape our oversight programs with an advisor- and client-centric lens
• Drive digital transformation and grow our culture of excellence across the team

AVP, Business Oversight Programs

Data Engineer

• Reporting to the Director, Data Platforms, Client Experience Office (CXO)
• Deliver business analytics aligned data models and scalable governance frameworks
• Act as a bridge between business stakeholders and data engineering teams
• Partner closely with CXO leaders, enterprise architecture, governance and risk teams, and data practitioners
• Define curated data layer strategy in cloud platforms

Senior Data Engineer, Business Data Design and Management

Director

• lead, develop, and drive key components of our Experience strategy for Health and Risk Solutions
• leverage external and internal listening capabilities as well as client experience tools
• identify gaps and opportunities to develop or improve experiences
• act as a key liaison across the organization
• help to identify, prioritize and lead execution of transformative initiatives
• drive implementation and expansion of digital capabilities
• facilitate Client journey mapping and service blueprinting
• collaborate with operational and research teams

Associate Director, Client Experience

Consultant

• Apply clinical expertise within an interdisciplinary team to return clients to optimal productivity
• Conduct comprehensive behavioral health clinical assessments of disability claims
• Clarify medical information and/or interpret medical reports
• Evaluate restrictions and limitations to assess levels of impairment
• Conduct analysis of medical information and document rational for opinions and next steps
• Coordinate with Vocational Rehabilitation Consultants regarding return-to-work services
• Provide consultation and education to peers and other constituents

Behavioral Health Consultant

• Leads, manages, hires, trains, retains and motivates a team of claims professionals
• Ensures the team operation is efficient, effective and in compliance with all federal and state requirements
• Evaluates the team plan for continual improvement of the efficiency and effectiveness
• Develops and fosters excellent relationships with clients
• Collaborate with internal and external partners regarding profitability
• Utilizes operational metrics and reports to track trends
• Supports technological initiatives
• Conducts internal and external training sessions
• Completes continuing education requirements

Senior Manager, Claims

Financial Planning and Analysis

• Supporting the quarterly credit cycle reporting process, including preparing agendas, taking minutes, summarizing executive materials, and ensuring compliance with relevant accounting standards
• Provide technical accounting guidance for a variety of complex transactions that pertain to the Sun Life General Investment Account
• Assisting with the IFRS 9 Expected Credit Loss (ECL) process, summarizing the changes in ECL, and ensuring the accurate capture of results in the P&L and downstream reporting
• Performing ad-hoc investigations to answer queries from various teams and cross-departments
• Maintaining the control environment to ensure key controls are operating as described and supporting quarterly audit requirements
• Leading applicable continuous improvement projects to improve team efficiency and provide added value to internal clients

Senior Associate, Financial Planning & Analysis

• Direct the evaluation, investigation, negotiation, and settlement of complex claims
• Supervise, mentor, and grow a talented claims team
• Monitor workflow and implement efficiencies for claims processing
• Collaborate with third-party administrators, brokers, agents, policyholders, and legal counsel

Senior Manager, Stop Loss & Health Claims

Product Marketing

• Go beyond execution—bring creativity to collateral and campaign content, contribute original ideas, and shape how we communicate with clients
• Develop sought-after skills in marketing automation and project management while growing from operational excellence to strategic influence across marketing operations
• Deliver integrated digital campaigns across email, web, and paid/owned channels, lead copy, template builds, deployment, and workflow configuration
• Run engagement programs including social content calendars/scheduling and end-to-end webinar execution (logistics, speaker enablement, and post-event nurture)
• Ensure brand-ready distribution with tracking, asset management, and consistency across campaign and thought-leadership touchpoints
• Orchestrate content workflows from intake through approvals and publishing for broker, client, and member audiences
• Own content libraries, keep assets current, searchable, accessible, and compliant through version control and archival practices
• Lead governance and reviews in partnership with Creative, Compliance, Marketing leadership, and Product including monthly expiration audits
• Turn performance data into action, track campaign, content, and platform metrics to surface insights and optimization opportunities
• Maintain operational rigor in Wrike, manage workflows, dashboards, and project structures for visibility, prioritization, and on-time delivery
• Provide reporting and trend analysis that supports continuous improvement and planning across marketing operations

Product Marketing Consultant

• oversee complex claims operations
• manage a high-performing team
• collaborate with key partners to drive growth
• direct the evaluation, investigation, negotiation, and settlement of complex claims
• supervise, mentor, and grow a talented claims team
• monitor workflow and implement efficiencies
• work closely with third-party administrators, brokers, agents, policyholders, vendors, and legal counsel

Senior Manager, Stop Loss – Health Claims

Operations

• Lead the Data Integrity, Settlements, and SVi-App Support teams within Dealer Operations
• Manage the day-to-day execution of service from various back-office teams
• Design and deliver process improvements across the organization
• Build relationships with Advisors and Field Leaders for improvement opportunities
• Collaborate with internal partners including IT/Platform, Accounting, Product, Compliance, and Operations teams
• Contribute to overall strategy setting and initiative planning
• Use data and analytics to gain insights for scalability and growth support

Manager, Back Office Operations

Sales

• Provide management, leadership direction, and coaching support to Financial Services Consultants responsible for building solid client relationships, delivering excellent service and sales outcomes to our clients over the telephone
• Build a highly engaged and empowered team through a culture that is client-centric, inclusive and outcome-driven
• Identify strengths/gaps within individual and team skill sets, and support coaching & development plans that close gaps, capitalize on strengths
• Manage the day-to-day sales and service function, ensuring that both the sales and service elements of the team are functioning optimally
• Manage the effective delivery of holistic advice
• Establish strong relationships within the team and department in an effort to maintain and encourage positive morale and a high level of employee engagement
• Responsible for executing against business goals and objectives
• Responsible for recruiting and developing talent for career progression internally
• Accountable of collaborating with the leadership team and other business partners to achieve overall business objectives
• Ensure that policies and procedures are effectively administered within the team
• Ensure that proper controls are in place to minimize business risk exposure
• Monitor the ongoing qualification/licensing requirements of the team
• Monitor key performance indicators and work with business partners to analyze results and ensure issues are dealt with in a timely manner

Sales Manager – Client Relationship

Compliance

• Join Sun Life’s Chief Technology Office (CTO) Governance and Compliance team and help strengthen how we manage technology risk and compliance at scale.
• Maintain our global controls framework in ServiceNow IRM (GRC), support audit and assessment readiness.
• Partner with infrastructure and cloud teams across networks, servers, storage, call centre, workstations, and database platforms.
• Provide GRC subject-matter expertise, guidance, and advisory support to CTO stakeholders.
• Translate enterprise, regulatory, and security obligations into clear, actionable requirements.
• Maintain the CTO governance and compliance control framework in ServiceNow IRM (GRC).
• Facilitate CTO assurance activities (audits, assessments, certifications).

IT Governance and Compliance Analyst

Counselor

• Le poste de conseiller ou conseillère stagiaire est un contrat temporaire d’une durée maximale de six mois.
• À ce poste, vous acquerrez une expérience pratique, recevrez un encadrement personnalisé et aurez accès à des outils numériques de pointe.
• Travailler dans un bureau de district local Acquérir des connaissances sur les produits, outils et processus de la Sun Life et des compétences pratiques en travaillant directement avec les Clients.
• Obtenir deux permis (produits d’assurance et fonds communs de placement).
• Acquérir l’expérience nécessaire pour traiter les appels entrants et sortants, et proposer des solutions globales d’assurance-vie, d’assurance-santé et de gestion de patrimoine aux Clients nouveaux et existants de la Sun Life.
• Réaliser des activités de développement des affaires, et commencer à définir votre marché.