Sun Life

Client Services Representative

• As a Client Service Administrator, you will have the opportunity to join an exciting team supporting our small business clients while interacting with Advisors, Account Executives and internal stakeholders. The SunAdvantage team in Group Benefits Operations supports a block of business of approximately 20,000 clients. This team ensures they provide quality, timely and exceptional service by performing administrative tasks and calls. If you enjoy: Always learning – Your leader will support you and help you develop within this role and beyond Working in a fast-paced, evolving environment Developing and maintaining excellent Client relationships while understanding the importance of confidentiality Engaging with Advisors, Clients, Account Executives and internal stakeholders on a regular basis Putting yourself in the Clients position and proactively solving problems to increase satisfaction scores Being organized and detailed oriented to ensure accurate contract data

Client Service Administrator

Operations

• Drive continuous improvement, operational efficiency, and business transformation across Distribution and Channel Management (D&CM).
• Partner with senior leadership and business units to implement sustainable channel growth through enhanced advisor and Client processes and capabilities.
• Identify, analyze and implement strategic operational improvement initiatives across D&CM value streams.
• Lead cross-channel client movement program and develop/implement D&CM Client Segmentation strategy to improve productivity and Client experience.
• Act as Distribution lead for SLF Advisor Benefits plan and Errors and Omissions insurance; accountable for SLFD Clients in Motion program.
• Lead SLFD Service Improvement forum and support regional leadership teams with expense management analysis and insights.
• Manage key partnerships with Legal, Compliance, Finance, Distribution Compensation, RA&S Digital Enterprise and other business units.
• Manage direct reports, coach and develop team members, and facilitate workshops and working sessions.

Director, Operational Excellence

Bilingual

• Key contact for external client's outsourced group benefits administration services
• Plan and execute ongoing administration management of new and existing AdminPlus clients
• Develop member communication strategies and document administrative processes for support teams
• Partner with AdminPlus customer care centre and analyze trends/issues/successes on portfolio
• Ensure client's data integrity
• Work with implementation team for new AdminPlus client implementations
• Provide customized support, information and training to AdminPlus plan sponsors throughout annual benefit enrolment cycle and other member events
• Plan, build, test, create processes and consult with business partners on communication, legal, contracts, compliance and IT
• Utilize project management methodology for annual events, re-enrolments, new client installations and mass mailings
• Manage Plan Sponsor inquiries across mediums and interact with plan members through employee life cycle
• Establish and participate in processes and materials for product offering (workflow, training, processes, execution, operational excellence and quality assurance)
• Provide input to creation of customized forms, letters and communication materials

Bilingual Administrative Consultant, Group Benefits

Pricing Analyst

• Maintain pricing models, production reporting and processes; provide analysis to support business cases, strategies, and senior management decisions
• Act as the first point of contact for advisors and brokers to provide customized pricing/business solutions on large cases and special requests
• Manage large case pricing and special requests for fixed annuity products by responding to advisor and sales distribution requests through the large case pricing inbox
• Present sales and profitability dashboard metrics at weekly team meetings
• Troubleshoot problem cases and provide clarification and consulting services to Service Teams and Customer Relations
• Consult with internal partners such as Asset Liability Management (ALM), Finance and Individual Operations on large case pricing, projects and processes
• Provide insightful business analysis and profitability updates to management

Pricing Analyst – Guaranteed Wealth

• Maintain pricing models, production reporting and processes
• Provide analysis to support business cases, strategies, and senior management decisions
• Manage large case pricing and special requests for fixed annuity products by responding to advisor and sales distribution requests through the large case pricing inbox
• Present sales and profitability dashboard metrics at weekly team meetings
• Troubleshoot problem cases and provide clarification and consulting services to Service Teams and Customer Relations
• Consult with internal partners such as Asset Liability Management (ALM), Finance and Individual Operations on large case pricing, projects and processes

Pricing Analyst, Guaranteed Wealth Pricing

• Drive continuous improvement, operational efficiency, and business transformation across Distribution and Channel Management (D&CM).
• Partner with senior leadership and business units to implement sustainable business growth across channels through enhanced advisor and Client processes and capabilities.
• Identify, analyze and implement strategic operational improvement initiatives across D&CM value streams.
• Lead implementation of a cross-channel client movement program to enable the D&CM Growth Strategy and support compliance and regulatory needs.
• Develop and implement the D&CM Client Segmentation strategy to better align Client and advisor relationships, increasing productivity and enhancing the Client experience.
• Act as the Distribution lead for the SLF Advisor Benefits plan and Errors and Omissions insurance, ensuring proper governance and operational practices are documented and followed.
• Accountable for SLFD Clients in Motion program including monitoring of operational processes and controls.
• Lead the cross-business unit SLFD Service Improvement forum and support SLFD regional leadership teams with expense management analysis and insights.
• Lead various D&CM programs and initiatives, often acting as a SME or business owner on key work streams within broader Enterprise programs.
• Manage key partnerships with areas such as Legal, Compliance, Finance, Distribution Compensation, RA&S Digital Enterprise team and other business units to identify, business case, prioritize and implement opportunities.
• People leadership: manage direct reports, coach and develop team members, and provide guidance to teams to consistently maintain high levels of integrity, motivation and morale.
• Facilitate workshops and working sessions to co-create solutions with stakeholders.
• Monitor business trends, identify opportunities and lead strategic initiatives that build capabilities across D&CM operations function.
• Report to AVP, Operations Enablement and Improvement in Distribution and Channel Management (D&CM).

Data Analyst

• Lead development of innovative analytics solutions including transformation processes and complex data models for Canadian Operations
• Work directly with data engineers, business data analysts, data scientists and clients throughout the entire engagement lifecycle including technical analysis, design, development, implementation and consulting
• Maintain best practice standards for analysis and reporting at all levels including data governance, documentation, testing and visualization techniques
• Participate on projects and drive assignments to completion, including project planning and estimates
• Participate in group meetings for solution design, decision making, problem-solving and solution implementation
• Perform back-end data discovery and analysis to provide developers with documented data connections, integrity, and accuracy assessments
• Reverse-engineer data sources, multilayered integration pipelines, and complex metric calculations into standardized, streamlined, and well documented operational metric definitions
• Build and maintain processes to accelerate discovery and insights work
• Create and maintain operational business metric catalogue
• Coach and grow new and interested community of developers and champions within the organization

Business Data Analyst

• Act as key contact for external client's outsourced group benefits administration services (AdminPlus)
• Plan and execute ongoing administration management of new and existing AdminPlus clients
• Develop member communication strategies and provide input to customized forms, letters and communication materials
• Document administrative processes for supporting admin operations team and establish evolving workflows, training, QA
• Partner with AdminPlus customer care centre and work with implementation team for new client installations
• Analyze trends, issues and successes across the portfolio and ensure client's data integrity
• Utilize project management methodology for annual events (re-enrolments, new client installations) and mass mailings
• Manage Plan Sponsor inquiries across all mediums; provide initial and ongoing support and training
• Provide Member education and support (face to face, written and verbal); interact through employee life cycle events
• Consult with business partners on communication, legal, contracts, compliance and IT; build, test and create processes

• Support small business clients within Sun Life’s Group Benefits Operations (SunAdvantage team)
• Interact regularly with Advisors, Account Executives and internal stakeholders
• Perform administrative tasks and handle client calls to provide quality, timely, exceptional service
• Develop and maintain excellent client relationships while ensuring confidentiality
• Proactively solve client problems to increase satisfaction scores
• Ensure accurate contract data through organized, detail-oriented work
• Collaborate with colleagues and leaders to learn and support team objectives

Communications

• Reporting to the Director, New Business Communications and supporting the growth strategies of SLC Management across North America
• Manage the RFP process end-to-end: schedule kick-off meetings, develop work back schedules, draft RFP responses and finalize documents for submission by agreed deadlines
• Collaborate with subject matter experts across the firm to develop appropriate content for proposals
• Support development of finalist pitches including managing work back schedules and content development within presentations
• Maintain centralized content management platform (Loopio) and delivery platform (Seismic)
• Govern application of the SLC Management brand in proposals and materials
• Build strong relationships across the firm and coordinate with multiple teams and specialty businesses to support business development

Associate Director, New Business Communications

Manager

• Manage customer service, benefit payment process and financial risk for assigned Long-Term Disability claims
• Apply contractual provisions, legal guidelines and claims procedures to decide on claim acceptance, denial and benefit duration
• Communicate rationale with confidence and sensitivity
• Manage and prioritize a group of claims and maintain documentation
• Obtain necessary information to evaluate claim credibility
• Prepare written rationale of claim decision based on contract and medical/occupational records
• Process claims for payment and ensure accurate timely benefits payment
• Assess vocational rehabilitation opportunities and work with vocational staff
• Use investigative tools, may testify in court and provide depositions related to claim disputes

Case Manager I, LTD

Human Resources

• Support Sun Life’s CTO Employee Experience Delivery team to provide frictionless technology experiences
• Develop communication material, service documentation and best practices to support adoption and effectiveness of services
• Manage peer-to-peer learning and adoption platforms for collaboration and productivity tools
• Gather employee feedback about collaboration and productivity tools
• Analyze data and create reports with recommendations
• Support change management projects as needed
• Work with subject matter experts to create end-user communications and documentation
• Represent the voice of the user and contribute to proactive service improvements

Student, Digital Employee Experience Communications Specialist

Cloud Engineer

• Work with Cloud Engineers and help deliver cloud platform solutions
• Design and build infrastructure to enable Cloud Application adoption
• Support consumers within Sunlife to get onboarded to cloud and provision environments
• Develop roles and build a seamless onboarding process
• Implement and operationalize new Cloud Services
• Assist in establishing standards, patterns and best practices within AWS Cloud offerings
• Drive forward the Cloud Infrastructure as Code roadmap
• Participate in daily team huddles, provide status updates, highlight issues and blockers
• Document process and best practices

Student, Cloud Engineer

Customer Support

• Review Initial/Re-Apply Credentialing, Re-credentialing, privileging and onboarding for incoming providers
• Verify licensure, NPI, insurance, CDS, DEA certificate, education, hospital privileges, board certification
• Review contract and application for completeness
• Review National Practitioners Data Bank and federal/state OIG and SAM reports for exclusions
• Review state Medicare OPT Out report
• Monitor and report provider complaints and utilization management reports
• Assist with scheduling site reviews
• Enroll provider into payment system – Windward and enter provider info into Cactus
• Maintain integrity of provider information in Windward and Cactus and ensure files ready for committee
• Meet required turnaround time and accuracy rate
• Assist with department process improvements and NCQA certification activities
• Represent DentaQuest professionally and maintain confidentiality of credentialing information
• Other duties as assigned

Provider Enrollment and Credentialing Support Specialist

• Review Initial/Re-Apply Credentialing, Re-credentialing, privileging and oversee onboarding for incoming providers
• Verify provider licensure, NPI, insurance, CDS, DEA certificate, education, hospital privileges, board certification
• Review contracts and applications for completeness
• Review National Practitioner Data Bank and federal/state exclusion lists (OIG, SAM, Medicare OPT Out)
• Monitor and report provider complaints and utilization management reports
• Assist with scheduling site reviews and enroll providers into payment system (Windward)
• Enter and maintain provider information in credentialing database (Cactus)
• Ensure credentialing files are committee-ready and meet turnaround time and accuracy targets
• Assist with NCQA certification activities and department process improvements
• Represent DentaQuest professionally and maintain confidentiality of credentialing information

QA Automation Engineer

• Design, develop, test, and deploy scalable RPA solutions using Power Automate (Cloud and Desktop flows)
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions
• Lead automation projects from conception to deployment, ensuring best practices and governance
• Integrate Power Automate with Microsoft 365, SharePoint, Dynamics 365, Azure services, and third-party APIs
• Monitor and maintain existing automations, troubleshoot issues, and implement enhancements
• Mentor junior developers and contribute to RPA standards and documentation
• Stay current with Power Platform updates and leverage AI Builder, Process Advisor, and Dataverse
• Accelerate digital transformation by identifying and automating high-impact business processes
• Ensure compliance, security, data privacy, and change management standards
• Support existing applications, recommend standards and process improvements, and present work to stakeholders

Robotic Process Automation Engineer

Consultant

• The Opportunity: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.
• This client-facing role configures, validates, and troubleshoots Workday integrations for our ancillary benefits clients—eliminating friction, reducing lift, and delivering a best-in-class onboarding experience.
• You’ll work directly in client Workday environments to set up and optimize eligibility, enrollment, billing, and absence integrations as well as new integrations to come.
• More than a configurator, you’re a consultative partner.
• You’ll listen to client needs, align with their business outcomes, and ensure our technology meets (and exceeds) expectations from the start.
• You’ll also collaborate with internal developers to identify gaps, build smarter features, and drive continuous innovation across our integration capabilities.
• How you will contribute: Client-Facing Onboarding & Consulting
• Represent our platform with credibility and clarity in conversations with HRIS teams, IT stakeholders, and benefit administrators.
• Translate technical Workday capabilities into business outcomes, ensuring integrations support client objectives from day one.
• Workday Configuration & Deployment
• Build and configure benefit-related integrations in client Workday environments (EIBs, Core Connectors, Studio).
• Advise on Workday benefit configuration best practices (eligibility rules, events, security, enrollment triggers).
• Ensure all data mappings and field behaviors align with our API architecture and client workflows.
• Work internally to connect EDI and other integrations to support a holistic connectivity experience.
• Integration Validation & Troubleshooting
• Test and validate API and EDI connections and data flows using tools like Postman, SOAP UI, or Workday’s integration monitors.
• Gain system access to troubleshoot and resolve misconfigurations, sync issues, or data mismatches.
• Own post-go-live support for integration adjustments and optimization.
• Innovation & Product Collaboration
• Proactively identify opportunities to enhance our integration experience—reduce client lift, simplify setup, and increase accuracy.
• Work closely with internal development teams to scope new features and refine existing ones based on real-world client feedback.
• Contribute to roadmap planning with insights gathered during implementation cycles.
• Sales & Distribution Support
• Partner with Sales, Distribution, and Account teams during pre-sale or onboarding transitions to understand client goals and set expectations.
• Join client meetings as a Workday integration subject matter expert, guiding clients through the process and positioning us as an easy-to-do-business-with partner.
• Help articulate our digital connectivity value proposition through the lens of technical feasibility and client outcomes.
• Knowledge Management & Documentation
• Maintain a library of configuration guides, troubleshooting playbooks, and integration best practices.
• Help scale operational excellence by enabling repeatable onboarding processes and reusable frameworks.
• What you will bring with you: 3–5 years of Workday experience, including benefits configuration and integrations.
• Deep understanding of Workday integration tools: EIBs, Core Connectors, Studio, Web Services (SOAP/REST).
• Hands-on experience in building, troubleshooting, and validating HRIS or API integrations in production.
• Strong written and verbal communication; able to lead client meetings and explain complex topics in simple terms.
• Comfort working in client environments, owning deliverables, and driving timelines.
• Collaborative mindset with an ability to influence across technical and business functions.
• Experience in ancillary benefits or benefits administration platforms.
• Familiarity with API and EDI management tools (Postman, Swagger, JSON, XML).
• Workday certification (Benefits, Integrations, or HCM) strongly preferred.
• Exposure to platforms like Boomi, MuleSoft, or similar integration middleware.
• Prior experience supporting pre-sales or client onboarding in a consultative capacity.
• At our company, we are committed to pay transparency and equity.

Senior Integrations Consultant

Executive Assistant

• Professional problem solver
• Dogged resourcefulness and a resolve to get things done
• Stays calm under pressure and is able to deliver when needed in time sensitive situations
• Tenacious prioritization that limits distractions and ensures the Senior Vice President’s (SVP) focus is on the most pressing and highest priority items
• Willing to push back and uses sound judgement to figure out what warrants attention, what should be delegated and what requests should be deferred
• Impeccable organization capabilities
• Practices strategic multi-tasking, ensuring various priorities are moving forward without sacrificing quality
• Communications Ninja
• Top-notch verbal and writing skills with the ability to draft communications on behalf of the SVP
• Knack for understanding and influencing others through written and verbal communications
• Serves as a spokesperson for the SVP through polished emails, dynamic presentations, and effective interpersonal interactions
• Technical savvy with strong proficiency in presentation technology and software
• Analytical mindset that quickly sums up the situation, gathers the necessary info, asks the right questions and acts decisively
• Networking prowess to build relationships at all levels across the company to understand the ins and outs of the business and bring that perspective to bear in making decisions
• Trusted confidant
• Ironclad discretion in handling confidential information, navigates sensitive situations with professionalism, diplomacy and tact
• Supernatural ability to anticipate needs, seeing in advance what is needed and planning accordingly
• Self-confident with a sense of humor
• Practices optimism - keeps things in perspective and understands the balance of being candid but kind