Sun Life

Network Operations

• Be part of a team that supports 1st level issues for the SLF network infrastructure
• Accept user requests, triage and analyze them, then complete or assign and handle incidents and problems per ITIL model
• Follow ITIL model for any changes required to network devices
• Use hardware and software knowledge to ensure solutions integrate well into existing environment
• Work with Operations Command Centre for any Incident tickets transferred to our group, and ensure KB's are accurate
• Work with 2nd and 3rd level teams to ensure documentation is accurate
• Be flexible in managing workday across a multi-site location (some travel possible between Toronto, Waterloo, and Wellesley)
• Use project-planning skills to complete assigned tasks on time and on budget
• Consult with internal and external clients to determine requirements for successful project deliverables
• Act as an interface and provide advice and backup to other analysts and network support personnel
• Work with external vendors and service providers as required
• Work with other infrastructure teams to ensure services are operational for our clients
• Some overtime (outside regular business hours) may be required

Network Operations Analyst – Entry Level

Director

• Enable high quality delivery and engineering excellence within a defined product or capability area
• Translate enterprise and technology strategy into actionable plans for the assigned portfolio
• Lead end to end delivery for the portfolio, ensuring velocity, quality, and reliability
• Mentor managers and senior engineers, fostering a collaborative culture
• Support portfolio level budget planning, cost tracking, and vendor management
• Ensure operational stability and security for systems and applications

Director – Technology Lead, Mobile

General

• Manage the team’s daily workload and collaborate with stakeholders to ensure all deadlines are met
• Monitor and triage the Global Publishing Intake queue within set service level agreements
• Oversee intakes for quality assurance and maintaining the intake system
• Work with cross-functional stakeholders to complete small publishing requests across multiple Sun Life websites
• Routinely perform website accessibility and quality assurance audits
• Serve as the primary point of contact for web intakes, including support and escalation
• Ensure accurate recording of data to enable and support reporting and measurement
• Monitor the team's inbox
• Coordinate and liaise with clients and internal team members as necessary
• Identify relevant training needs, provide recommendations, and update training documents
• Oversee intakes for quality assurance, maintain the intake application, and orchestrate administrative duties as necessary

Digital Publishing Coordinator

Full-stack Engineer

• Design, develop, support, and analyze large-scale applications and systems
• Break down and analyze application requirements into well-scoped work items
• Identify risks and raise them early to protect delivery timelines
• Write production-quality COBOL code with appropriate testing and documentation
• Work with peers, senior engineers, and stakeholders to deliver solutions

Software Engineer, Mainframe

• Responsible for the intake and resolution of inquiries, issues, and/or general service requests related to the Client’s employee benefits package
• Partner with various stakeholders such as client employees, the payroll department, human resources, benefits department, managers, and other personnel
• Master knowledge of the Client’s in force Sun Life benefits and integrate knowledge into benefit plans, internal processes, and products
• Manage and resolve all inquiries, issues, and concerns
• Coordinate with relevant stakeholders to ensure accurate processing of employee benefits
• Assist with benefit claims submission and monitor claim progression
• Participate in various Client team meetings to answer questions regarding Sun Life’s benefits

Client Liaison

Data Analyst

• Work closely with business partners to identify complex business problems to solve and provide data driven solutions.
• Analytic work from requirements specification, data gathering, analysis to presentations in order to solve business problems.
• Work with stakeholders across Sun Life as a subject matter expert in the prospect, client, and advisor data
• Ongoing support to uncover opportunities that will drive incremental sales.
• Develop metrics and KPIs to measure the performance of analytical and data products in the overall portfolio.
• Provide support for annual business plan, monthly sales forecast, and insight analysis.
• Operationalize reporting processes and synthesize key metrics into impactful and insightful dashboards to monitor and assess the success of the business initiatives/performance.
• Perform reporting automation, self-serve analytics enablement, and promote the culture of analytics-driven decision making.

Senior Data Analyst, Client Acquisition Analytics

Operations

• Play a highly visible leadership role in a growing and important part of the business
• Lead meaningful transformation across claims operations, service delivery, digital enablement, and process improvement
• Work with a collaborative, high-performing team that values accountability, development, and a strong service mindset
• Partner with leaders across Product, Technology, Legal, Compliance, Finance, Customer Experience, and Operations to deliver better outcomes for clients and claimants
• Execute a forward-looking claims strategy aligned with enterprise objectives, client needs, and market expectations
• Lead modernization initiatives that improve speed, quality, consistency, and the overall claimant and client experience
• Establish clear operational performance standards, KPIs, quality benchmarks, and operating rhythms to drive accountability and continuous improvement
• Oversee day-to-day claims operations across multiple product lines, ensuring work is handled accurately, efficiently, and with strong service discipline
• Ensure seamless handling of complex, high-visibility, or escalated claims and service matters
• Drive continuous process improvement using data insights, Agile and Lean practices, automation, and workflow optimization
• Monitor operational capacity, resource allocation, service levels, productivity, quality, and risk indicators
• Lead, coach, and develop claims managers and team members, creating an environment where people can do their best work and grow their careers
• Foster a culture of accountability, inclusion, collaboration, service excellence, and continuous learning
• Ensure adherence to federal and state regulations, internal policies, contractual obligations, and industry standards

Associate Director – Supplemental Health Claims Operations

Outside Sales

• Conduct extensive in-person meetings with Investment & Financial Advisors
• Achieve sales targets for all products by leveraging established relationships
• Develop and execute strategic business plans to increase market share
• Provide leadership to Wealth Sales Representative and Coordinator
• Cultivate a positive and collaborative team environment

Wealth Sales Director – External Wholesaler

Mechanical Engineer

• Lead the design, development, deployment and rollout of enhancements on the API Platform
• Consult with business delivery teams
• Mentor and coach team members
• Create and maintain technical documentation for the CDC solution

Senior API Platform Solutions Design Engineer

Insurance

• Provide exceptional service to clients and advisors
• Apply case management approach for client requests
• Collaborate with team to ensure timely delivery of cases
• Maintain strong relationships with advisors and clients
• Communicate proactively with advisors and clients

Insurance Service Associate – Case Management

Consultant

• Contribute to Sun Life US and global compensation initiatives through analysis, research, and operational execution
• Support the annual pay cycle by preparing and validating data
• Administer sales compensation processes including eligibility tracking, reporting, and issue resolution
• Prepare analysis and maintain records for job evaluation work using Sun Life’s career framework
• Participate in salary surveys and support the maintenance of market data
• Coordinate with HR and other partners to support compensation processes and reporting
• Use data and analytical tools to summarize information and inform compensation discussions

Compensation Consultant

Mortgage Advisor

• Proactively call and take calls from new and existing insurance and investment clients
• Engage with individual insurance clients over the phone and through digital tools
• Assess clients’ financial needs and recommend appropriate insurance solutions
• Help clients be ‘retirement ready’ using planning tools
• Work closely with Branch Manager and support teams
• Maintain registration and licensing in good standing as an Insurance Advisor
• Identify continuous improvement opportunities to enhance client experience

Financial Planning and Analysis

• Development and design of financial plans to address client goals and needs through the implementation of strategies pertaining to risk management, retirement planning, tax planning and estate planning.
• Organize regional training for Sun Life Advisors on various financial planning topics.
• Collaboration with Advanced Case Managers (ACM) and Insurance Sales Distributors (ISD) in providing insurance solutions.
• Proactively staying up to date in all areas of financial planning, wealth management, tax and estate planning.
• Cultivate and manage relationships with field leaders, Sun Life Advisors and senior leaders.
• Driving business growth strategy for Sun Life Advisors by being proactive as trusted partner for holistic planning.

Financial Planner

Account Manager

• Establish and maintain client relationships for a portfolio of Corporate Account clients, Advisors and Consultants
• Maintain responsive contact with the clients/advisor to ensure satisfaction and loyalty
• Continuously assess the evolving needs of the client/advisor/consultant and introduce services or product solutions to meet those needs over time
• Accountable for the overall profitability of the portfolio, assessing appropriate proactive initiatives
• Participate in plan review meetings and consult on plan amendment and design changes
• Actively participate with the sales leader in the sales process
• Work closely with all internal teams to ensure the best client outcome

Client Relationship Manager

Business Operations

• Analyze and define user needs and translate them into requirements/epics/user stories/data mapping documents.
• Analyze and document how systems, processes, procedures, and clients will be impacted by future development with a focus on the links between processes and systems throughout the organization.
• Create and/or provide comments into internal and external communications and user documentation.
• Collaborate, review and provide comments on business and technical documentation.
• Support business on the roll-out of what has been developed with a focus on end-to-end validation.