Client Liaison

Sun Life

Dedicated Client Liaison managing inquiries related to Client’s employee benefits package at Sun Life. Engaging closely with various stakeholders to resolve issues and improve service delivery.

Posted 7/24/2026full-timeTempe • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $58,300 - $87,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in employee benefits administration, including group insurance products and the leave of absence process, while providing exceptional customer service and effective communication. Bilingual in Spanish, with strong adaptability and self-motivation to support diverse client needs.

Highest-signal resume keywords

Bilingual Fluency In SpanishEmployee Benefits AdministrationGroup Insurance Products KnowledgeCustomer Service SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee Benefits AdministrationGroup Insurance Products KnowledgeLeave Of Absence ProcessDisability And Absence AdministrationClaims Submission And Monitoring

Soft Skills

Excellent Customer Service SkillsSuperior Written And Oral Communication SkillsStrong Self-MotivationAdaptabilityInitiative

Tools & Technologies

Microsoft Office Programs

Industry Keywords

Employee BenefitsClient Stakeholder CoordinationInquiries ResolutionService Requests ManagementSun Life Benefits Knowledge

About the role

Key responsibilities & impact

Responsible for the intake and resolution of inquiries, issues, and/or general service requests related to the Client’s employee benefits package
Partner with various stakeholders such as client employees, the payroll department, human resources, benefits department, managers, and other personnel
Master knowledge of the Client’s in force Sun Life benefits and integrate knowledge into benefit plans, internal processes, and products
Manage and resolve all inquiries, issues, and concerns
Coordinate with relevant stakeholders to ensure accurate processing of employee benefits
Assist with benefit claims submission and monitor claim progression
Participate in various Client team meetings to answer questions regarding Sun Life’s benefits

Requirements

What you’ll need

Bilingual fluency in Spanish
Bachelor’s degree (preferred)
Minimum of 3+ years of related work experience
Ability to navigate and demonstrate sensitivity as a Sun Life employee dedicated to the Client’s worksite
Thorough experience administering disability and absence
In-depth knowledge of group insurance products/processes
Deep understanding of the leave of absence process, including eligibility requirements, documentation, and coordination with other benefits
Excellent customer service skills and superior written and oral communication skills
Strong self-motivation, adaptability, and initiative while supporting team efforts
Ability to work with a diverse range of people and handle difficult customer service situations
Strong understanding of systems and technology, including proficiency in Microsoft Office programs

Benefits

Comp & perks

Generous vacation and sick time
Market-leading paid family, parental and adoption leave
Medical coverage
Company paid life and AD&D insurance
Disability programs
Partially paid sabbatical program
401(k) employer match
Stock purchase options
Employer-funded retirement account
Flexible, inclusive and collaborative work environment