Digital Publishing Coordinator

Sun Life

Digital Publishing Coordinator managing workloads, ensuring deadlines, and performing quality assurance audits for Sun Life's digital publishing initiatives. Collaborating with cross-functional teams to support stakeholders.

Posted 7/24/2026full-timeWaterloo • 🇨🇦 CanadaJuniorMid-Level💰 CA$49,000 - CA$77,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing digital publishing workflows, ensuring quality assurance, and collaborating with cross-functional teams. Proficient in web content accessibility standards and possesses strong analytical and communication skills.

Highest-signal resume keywords

Digital Technology UnderstandingRequest Intake Tools ExperienceWeb Content Accessibility Standards KnowledgeBilingualism (English/French)Content Management Applications Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic HTML CodingCSSJavaScriptQuality AssuranceData RecordingDigital Solutions ImplementationWorkflow ManagementAnalytical SkillsAttention to DetailClient Management

Soft Skills

Excellent CommunicationTime ManagementOrganizationCritical ThinkingProblem-Solving

Tools & Technologies

Adobe AEMIntake Application

Industry Keywords

Web Content Accessibility Standards (WCAG 2.1 AA)Digital ChannelsStakeholder ConsultationPublishing RequestsService Level Agreements

Tech Stack

Tools & technologies

AEMJavaScript

About the role

Key responsibilities & impact

Manage the team’s daily workload and collaborate with stakeholders to ensure all deadlines are met
Monitor and triage the Global Publishing Intake queue within set service level agreements
Oversee intakes for quality assurance and maintaining the intake system
Work with cross-functional stakeholders to complete small publishing requests across multiple Sun Life websites
Routinely perform website accessibility and quality assurance audits
Serve as the primary point of contact for web intakes, including support and escalation
Ensure accurate recording of data to enable and support reporting and measurement
Monitor the team's inbox
Coordinate and liaise with clients and internal team members as necessary
Identify relevant training needs, provide recommendations, and update training documents
Oversee intakes for quality assurance, maintain the intake application, and orchestrate administrative duties as necessary

Requirements

What you’ll need

1 to 2 years of experience in a Coordinator or Specialist role
Understanding of digital technology and digital channels
Experience with request intake tools and workflow management
Experience consulting with stakeholders and driving digital solutions to meet business requirements
Adaptive to change and mentally flexible
Exceptional attention to detail and quality
Excellent communication, time management, organization, and analytical skills
Familiarity with basic HTML coding, CSS, and JavaScript are an asset
Previous experience working in content management applications, in particular Adobe AEM is an asset but not required
Knowledge of Web Content Accessibility Standards (WCAG 2.1 AA) in web content publishing and site management
Bilingualism (English/French) is an asset
Critical thinking, problem-solving, and situational analysis
Ability to work independently
Developed client management skills, especially discretion and diplomacy in dealing with stakeholders
Highly motivated to learn and work in digital technologies

Benefits

Comp & perks

Hybrid work environment
A friendly, collaborative, and inclusive culture
15 vacation days per year
Flexible Benefits from the day you join to meet the needs of you and your family
Pension, stock and savings programs to help build and enhance your future financial security
The opportunity to move along a variety of career paths with amazing networking potential
Access to our Global Learning Centre, available 24/7 for your learning needs
Wellness programs that support the three pillars of your health – mental, physical and financial