Network Operations Analyst – Entry Level

Sun Life

Network Operations Analyst supporting SLF network infrastructure operations and maintenance. Collaborating with internal and external teams to resolve connectivity issues and improve services.

Posted 7/24/2026full-timeWaterloo • 🇨🇦 CanadaEntry Level💰 CA$65,000 - CA$105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supporting network devices and applying ITIL methodologies for incident management and change control. Proficient in project planning and collaboration with internal and external stakeholders to ensure operational efficiency and successful project deliverables.

Highest-signal resume keywords

Network Device SupportITIL Incident ManagementTCP/IP KnowledgeCisco CertificationsLAN/WAN Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Device SupportTCP/IPLAN/WAN TechnologiesDNSDHCPLoad BalancingVPN GatewaysFirewallsRouting ProtocolsNetwork Management

Soft Skills

Project PlanningFlexibilityCollaborationCommunicationProblem Solving

Certifications & Qualifications

CCENTCCTCCNA

Industry Keywords

ITILCabling TypesNetwork InfrastructureIncident TicketsMulti-Site Management

Tech Stack

Tools & technologies

DNSFirewallsTCP/IP

About the role

Key responsibilities & impact

Be part of a team that supports 1st level issues for the SLF network infrastructure
Accept user requests, triage and analyze them, then complete or assign and handle incidents and problems per ITIL model
Follow ITIL model for any changes required to network devices
Use hardware and software knowledge to ensure solutions integrate well into existing environment
Work with Operations Command Centre for any Incident tickets transferred to our group, and ensure KB's are accurate
Work with 2nd and 3rd level teams to ensure documentation is accurate
Be flexible in managing workday across a multi-site location (some travel possible between Toronto, Waterloo, and Wellesley)
Use project-planning skills to complete assigned tasks on time and on budget
Consult with internal and external clients to determine requirements for successful project deliverables
Act as an interface and provide advice and backup to other analysts and network support personnel
Work with external vendors and service providers as required
Work with other infrastructure teams to ensure services are operational for our clients
Some overtime (outside regular business hours) may be required

Requirements

What you’ll need

Experience in supporting network devices
Knowledge of TCP/IP and related protocols
Knowledge of LAN / WAN technologies/platforms - - routers / switches / analyzers / routing protocols / network management
Knowledge of DNS / DHCP
Knowledge of Load Balancing, VPN gateways, Firewalls
Computer Science, Math or Engineering degree / diploma
Certified in Industry recognized certifications such as Cisco's CCENT/CCT, CCNA
Understanding of Cabling types and etiquette

Benefits

Comp & perks

Flex hours and Flexible hybrid work model including in-country work-from-home if you prefer.
Competitive salary and bonus structure influenced by market range data
Pension, stock and savings programs to help build and enhance your future financial security
A friendly, collaborative, and inclusive culture
Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.
Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
A common sense dress code, where you decide how you dress based on your day.
The opportunity to move along a variety of career paths with amazing networking potential.