Customer Care Representative I

Elevance Health

Customer Care Representative handling internal and external customer inquiries regarding insurance benefits via phone and email. Providing information and solutions while maintaining positive customer relations.

Posted 7/14/2026full-timeAtlanta • Connecticut, Florida, North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving, analytical, and facilitation skills while providing exceptional customer service in a healthcare environment. Proficient in utilizing computerized systems for effective information tracking and communication.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceHealthcare Environment ExperienceAnalytical SkillsInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-Solving SkillsFacilitation SkillsStrong Oral Communication SkillsStrong Written Communication Skills

Tools & Technologies

PCComputerized Systems

Industry Keywords

Insurance BenefitsProvider ContractsEligibilityClaimsOperational Challenges

About the role

Key responsibilities & impact

Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
Analyzes problems and provides information/solutions
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
Researches and analyzes data to address operational challenges and customer service issues
Provides external and internal customers with requested information
Receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature
Uses computerized systems for tracking, information gathering and troubleshooting

Requirements

What you’ll need

Requires a HS diploma or equivalent
Previous experience in an automated customer service environment
Call center experience strongly preferred
Experience working in a healthcare environment strongly preferred
Strong oral, written and interpersonal communication skills
Problem-solving skills
Facilitation skills
Analytical skills

Benefits

Comp & perks

Merit increases
Paid holidays
Paid Time Off
Incentive bonus programs
Medical benefits
Dental benefits
Vision benefits
Short and long term disability benefits
401(k) +match
Stock purchase plan
Life insurance
Wellness programs
Financial education resources