Customer Care Manager

Reworld Waste

Manager of Customer Care for Reworld ensuring high-quality client services and effective team management. Overseeing hiring, training, and strategies to achieve customer satisfaction and revenue goals.

Posted 6/19/2026full-timeRemote • Connecticut, Illinois, New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $95,200 - $126,700 per yearWebsite

About the role

Key responsibilities & impact

Hire, train & develop customer service personnel across all MPF locations
Complete yearly reviews and develop goals for personnel to support the company, region, and department
Establish standard job descriptions and roles and responsibilities for all Client Services positions
Work with Sr Director, Customer Care in defining a strategy to reorganize the Customer Service Department
Achieve budgeted revenue targets related to assigned book of customers
Mentor and manage Account Managers in achieving individual revenue quotas
Grow and foster a Customer First Culture: provide timely, reliable, accurate information and documentation to our customer base
Champion Customer Service commitment to same day response for all internal/external customer inquiries
Train and coach customer service representatives to ensure quality and standardization of roles, responsibilities, system utilization and overall service delivery
Build on-call scheduling function including definition and measurement of KPIs
Participate in client review meetings and sales presentations as required

Requirements

What you’ll need

High School Diploma / GED required
3-5 years of experience in Client Services
Extensive leadership and team building skills
Experience in project management
Must exercise good judgement and problem-solving skills
Demonstrate attention to detail and time management
Ability to analyze information and suggest improvements
Proficient in Microsoft Office, specifically Outlook, Word, and Excel
Excellent written and verbal communication skills

Benefits

Comp & perks

Competitive compensation and benefits packages
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementcustomer serviceKPI measurementdata analysis

Soft Skills

leadershipteam buildingproblem-solvingattention to detailtime managementcommunication

Certifications

High School DiplomaGED