Sales Support Specialist

PayJunction

Sales Support Specialist supporting the sales organization through operational and administrative coordination. Managing CRM administration and ensuring smooth workflows at PayJunction.

Posted 6/18/2026full-timeCalifornia, Colorado, Connecticut, Illinois, Massachusetts, Minnesota, New York, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Create, update, and maintain opportunities in Salesforce, ensuring accurate stages, close dates, notes, and forecasting information
Monitor and audit Salesforce and Outreach activities to ensure timely follow-up and adherence to established SLAs
Coordinate requests and workflows between Sales, Underwriting, Deal Desk, Activation, Customer Support, and Partner teams
Triage merchant requests and route them to the appropriate internal teams while maintaining visibility and follow-through
Monitor onboarding and support workflows to ensure merchants receive timely assistance through activation
Conduct regular audits of overdue tasks, stale opportunities, and CRM data to maintain pipeline accuracy and operational efficiency
Support closed-won workflows, including welcome communications and coordination with activation teams
Serve as a primary point of contact for merchant, partner, and internal team communications related to sales support, onboarding, and workflow coordination
Identify inefficiencies in current workflows and propose process improvements to enhance productivity
Collaborate cross-functionally with internal teams to ensure seamless handoffs and customer experience
Provide high-quality customer service through professional, timely, and accurate communication

Requirements

What you’ll need

2+ years of experience in Sales Support, Sales Operations, or a similar role
Experience supporting sales teams through CRM administration, opportunity management, onboarding coordination, or similar sales operations functions
Strong proficiency in Salesforce, including data entry, pipeline management, and reporting
Familiarity with Outreach or similar sales engagement tools
Experience using Google Workspace (Docs, Sheets, Calendar) in a collaborative environment
Experience coordinating operational workflows, sales processes, or administrative functions across multiple internal departments or teams
Experience collecting documentation, managing follow-up activities, and ensuring completion of tasks within defined service-level expectations
Strong attention to detail and ability to manage multiple concurrent requests while maintaining accuracy and follow-through
Strong verbal and written communication skills, with comfort engaging external prospects and partners.

Benefits

Comp & perks

Health, dental, and vision paid 100% by company for you and your dependents
401k with 6% match
FSA and Dependent Care FSA
Long-term & short-term disability coverage for you paid 100% by company
8 paid company holidays per year
2 paid floating holidays per year
1 paid volunteer day per year
Paid Time Off
Home office equipment stipend
Annual Learning Stipend
Quarterly “fun budgets” for team bonding events
Opportunity to be part of a company that is changing a whole industry
Opportunity for growth within the company
Opportunity for remote, in-office, or hybrid work

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceCRM administrationopportunity managementdata entrypipeline managementreportingonboarding coordinationprocess improvementsworkflow coordinationtask management

Soft Skills

attention to detailcommunication skillscustomer servicecollaborationorganizational skillsproblem-solvingtime managementfollow-throughadaptabilityinterpersonal skills