PayJunction

Revenue Operations

• Lead revenue forecasting, pipeline visibility, and performance reporting across all GTM teams, ensuring high data accuracy and consistent KPI definitions.
• Design, optimize, and maintain scalable GTM processes and workflows across the full customer lifecycle, reducing manual work through automation and tooling improvements.
• Drive annual planning for revenue targets, funnel assumptions, hiring plans, and budget inputs, delivering plans on time and within budget variance requirements.
• Oversee GTM enablement including onboarding, training materials, playbooks, and readiness programs, ensuring strong adoption and timely ramping of new hires.
• Build dashboards and analytics for funnel performance, pipeline health, acquiring revenue, partner metrics, customer profitability, and retention.
• Own the GTM technology stack—including Salesforce, Clay, Outreach, HubSpot, BI tools, and enablement systems—ensuring system optimization, integrations, and user adoption.
• Partner with Deal Desk on pricing, approvals, financial modeling, and accurate tracking of acquiring revenue and partner share structures.
• Manage GTM incentive plans, including plan creation, documentation, communication, and maintenance of accurate crediting and payout reporting.

Director of Revenue Operations

Customer Support

• Respond to incoming phone calls and support tickets, ensuring timely and effective resolution within established service level agreements (SLAs).
• Manage internal "Admin" tickets, addressing issues such as rejected transactions, fraud alerts, and maintenance errors.
• Guide new merchants through the onboarding process, providing clear instructions on how to use PayJunction and ensuring proper setup of partner software.
• Accurately set up new accounts, assess for merges, additional TIDs, and configurations, while maintaining up-to-date records of customer interactions.
• Ensure that relevant teams are included in communications and that stakeholder requests are addressed promptly.

Customer Support Representative

Business Development Rep

• Identify high-quality leads through a series of qualifying questions
• Generate new leads through outbound cold calling and emailing; manage inbound leads as well
• Maintain a high call volume of 60+ cold calls per day
• Use our tech stack including Salesforce, LinkedIn Sales Navigator, and Outreach to properly note and manage accounts
• Become an expert on our product and services to effectively demonstrate our value proposition
• Perform additional duties and tasks deemed appropriate for position by supervisor

Business Development Representative

• Develop and execute comprehensive strategies to achieve and exceed annual revenue targets
• Deliver measurable growth, maintaining an LTV/CAC ratio of at least 3:1
• Lead initiatives that drive entry into new verticals or geographic markets
• Ensure alignment between sales and marketing teams to optimize lead generation, conversion, and customer retention
• Establish and monitor key performance indicators (KPIs) to measure new revenue acquisition, customer expansion, and retention rates
• Drive continuous improvement in conversion rates and marketing ROI through data-driven insights
• Identify and capitalize on new market opportunities through strategic partnerships and product launches
• Establish new high-value partnerships annually to expand indirect revenue streams
• Leverage alliances to enhance offerings and open new revenue channels aligned with company objectives
• Create and maintain forecasting models and real-time revenue dashboards to ensure revenue predictability
• Provide regular performance reports to the executive team, highlighting insights and strategic adjustments
• Collaborate with Product and Finance teams to optimize pricing models and strengthen product-market fit
• Utilize data analytics to refine pricing, forecasting, and monetization strategies
• Lead and mentor a high-performing sales, marketing, and partnerships organization, fostering a culture of excellence
• Implement training and development programs to upskill teams and enhance overall performance
• Oversee brand management and ensure strong market recognition and positioning
• Develop strategies that enhance customer perception, loyalty, and satisfaction
• Conduct ongoing market and competitive analysis to refine business strategies.
• Ensure cross-functional collaboration across all go-to-market teams for cohesive execution

Chief Revenue Officer

Account Executive

• Identify and develop new business opportunities
• Manage the entire sales cycle, including closing
• Quickly build relationships with prospects, earning their trust
• Drive revenue growth and ensure customer satisfaction
• Stay informed about industry trends, competitor's strategies, and regulations that pertain to the payment processing industry
• Exhibit strong data hygiene
• Meet or exceed monthly activity and performance targets
• Mentorship of new AE hires

Account Manager

• Lead the creation and implementation of strategies that leverage market trends, competitive insights, and target audience research to establish strategic partnerships and drive revenue growth.
• Drive the development of at least two new high-value partnerships per quarter that contribute directly to revenue goals.
• Recruit, hire, and develop top-tier talent across business development, relationship management, and sales engineering.
• Meet or exceed sales quota targets by generating revenue through partner channels.
• Partner with Sales, Marketing, and Product leadership to align business development initiatives with corporate strategy.
• Establish KPIs and dashboards to evaluate funnel performance, team productivity, and partnership ROI.