PayJunction

Account Manager

• Directly manage the new merchant application process including processing new applications following-up with merchants by phone and email to collect missing financial information ensuring the quality and accuracy of documents collected facilitating cross-functional communication among sales, customer success and our underwriting departments.
• Collaborate with our sales, customer success and underwriting teams for the successful onboarding of new merchants.
• Answer and screen inbound phone calls, including appropriately delegating inbound phone leads.
• Organize and manage a regular pipeline of 30+ merchant applications.
• Communicate with clients on a daily basis to ensure customer satisfaction and conflict resolution.
• Use our internal software systems to document tasks, track projects and communicate with team members.
• Maintain proper documentation and organization within our systems while keeping sensitive data secure.

Account Coordinator

Platform Engineer

• Drive Enterprise Hierarchies M2-M3 to completion, partnering with the platform architect to define data models, account structures, and system dependencies, then translating those decisions into implementation-ready specifications
• Own all processor certification work with full accountability for external deadlines you cannot negotiate
• Manage PCI DSS compliance requirements and translate them into actionable engineering work
• Build and maintain a quarterly product backlog that sequences platform work based on external deadlines, dependencies, and cost of delay
• Lead backlog refinement sessions, ensuring platform stories have unambiguous acceptance criteria that reflect processor specifications and compliance requirements
• Own external processor relationships, be the single point of contact for certification requirements and timeline management
• Coordinate cross-domain dependencies (Hierarchies enables merchant structures and partner account growth)
• Present platform roadmap to leadership showing how infrastructure work connects to company revenue and growth objectives

Product Manager, Platform Infrastructure – Compliance

Customer Support

• Create, update, and maintain opportunities in Salesforce, ensuring accurate stages, close dates, notes, and forecasting information
• Monitor and audit Salesforce and Outreach activities to ensure timely follow-up and adherence to established SLAs
• Coordinate requests and workflows between Sales, Underwriting, Deal Desk, Activation, Customer Support, and Partner teams
• Triage merchant requests and route them to the appropriate internal teams while maintaining visibility and follow-through
• Monitor onboarding and support workflows to ensure merchants receive timely assistance through activation
• Conduct regular audits of overdue tasks, stale opportunities, and CRM data to maintain pipeline accuracy and operational efficiency
• Support closed-won workflows, including welcome communications and coordination with activation teams
• Serve as a primary point of contact for merchant, partner, and internal team communications related to sales support, onboarding, and workflow coordination
• Identify inefficiencies in current workflows and propose process improvements to enhance productivity
• Collaborate cross-functionally with internal teams to ensure seamless handoffs and customer experience
• Provide high-quality customer service through professional, timely, and accurate communication

Sales Support Specialist

• Identify and recruit new strategic partners within the automotive ecosystem.
• Build and maintain relationships with dealership groups, consultants, associations, technology providers, fixed operations organizations, and other industry stakeholders.
• Develop partnership strategies, business cases, and value propositions tailored to target partner segments.
• Generate qualified merchant opportunities through partner-sourced referrals and ecosystem relationships.
• Maintain and progress an active partnership pipeline within Salesforce.
• Conduct discovery meetings, presentations, and partnership discussions with prospective partners.
• Negotiate and structure mutually beneficial partnership opportunities.
• Collaborate with Marketing, Product, Sales, and Operations teams to support successful partnership launches and go-to-market initiatives.
• Conduct market research and ecosystem analysis to identify emerging opportunities and industry trends.
• Represent PayJunction at industry events, conferences, and networking opportunities.

Strategic Partnerships Manager – Automotive

Product Manager

• Own the product vision, strategy, and quarterly roadmap for NCPI and merchant operations.
• Articulate where we are going, why, in what order, and what we are choosing not to do.
• Coordinate external NCPI development with internal engineering.
• Define integration contracts, acceptance criteria, and handoff processes.
• Ensure both teams are aligned on scope and timeline.
• Own the merchant experience across the operational product surface.
• Identify friction, advocate for usability, and improve the daily experience of merchants using PayJunction.
• Build and maintain the product backlog with strategic intent.
• Prioritize based on business value, cost of delay, and merchant impact.
• Maintain 2-4 sprints of ready work at all times.
• Drive the multi-horizon marketplace strategy: sequence the evolution from NoCode integrations to a full partner ecosystem with clear milestones and measurable outcomes at each stage.
• Conduct product discovery before committing major work.
• Talk to merchants, interview integration partners, analyze support data, review competitive ecosystems.
• Validate before building.
• Write benefit hypotheses for major initiatives and validate outcomes post-ship.
• Own the full cycle: discover, plan, build, ship, measure, learn.
• Collaborate with engineering during sprint planning, refinement, and execution.
• Be available, be clear, and treat developers as partners in building the right thing.
• Communicate proactively with stakeholders.
• Send monthly domain updates.
• Surface trade-offs and sequencing changes before people have to ask.
• Triage all incoming requests in your domain. Accept, defer, decline, or route. Every request gets a visible disposition.

Product Manager, NoCode Marketplace, Merchant Operations

Product Manager, NoCode Marketplace, Merchant Operation

• Own the product vision, strategy, and quarterly roadmap for NCPI and merchant operations.
• Articulate where we are going, why, in what order, and what we are choosing not to do.
• Coordinate external NCPI development with internal engineering.
• Define integration contracts, acceptance criteria, and handoff processes.
• Ensure both teams are aligned on scope and timeline.
• Own the merchant experience across the operational product surface.
• Identify friction, advocate for usability, and improve the daily experience of merchants using PayJunction.
• Build and maintain the product backlog with strategic intent.
• Prioritize based on business value, cost of delay, and merchant impact.
• Maintain 2-4 sprints of ready work at all times.
• Drive the multi-horizon marketplace strategy: sequence the evolution from NoCode integrations to a full partner ecosystem with clear milestones and measurable outcomes at each stage.
• Conduct product discovery before committing major work.
• Talk to merchants, interview integration partners, analyze support data, review competitive ecosystems.
• Validate before building.
• Write benefit hypotheses for major initiatives and validate outcomes post-ship.
• Own the full cycle: discover, plan, build, ship, measure, learn.
• Collaborate with engineering during sprint planning, refinement, and execution.
• Be available, be clear, and treat developers as partners in building the right thing.
• Communicate proactively with stakeholders. Send monthly domain updates. Surface trade-offs and sequencing changes before people have to ask.
• Triage all incoming requests in your domain. Accept, defer, decline, or route. Every request gets a visible disposition.