Account Coordinator

PayJunction

Account Coordinator ensuring exceptional customer service while guiding merchants through the onboarding process. Collaborating with sales and customer success teams for efficient application handling.

Posted 7/15/2026full-timeCalifornia, Colorado, Connecticut, Illinois, Massachusetts, Minnesota, New York, Texas • 🇺🇸 United StatesJunior💰 $48,000 - $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the merchant application process, ensuring quality documentation, and facilitating effective communication across teams. Proficient in customer service, conflict resolution, and maintaining organization in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceMerchant OnboardingConflict ResolutionOrganizational SkillsGoogle Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Merchant Application ProcessingAccount ManagementDocumentation ManagementProject TrackingMultitasking

Soft Skills

Excellent Phone EtiquetteVerbal CommunicationWritten Communication

Tools & Technologies

ConfluenceJiraZoomSalesforceMac Operating Systems

Industry Keywords

Financial ServicesMerchant ServicesCustomer Satisfaction

About the role

Key responsibilities & impact

Directly manage the new merchant application process including processing new applications following-up with merchants by phone and email to collect missing financial information ensuring the quality and accuracy of documents collected facilitating cross-functional communication among sales, customer success and our underwriting departments.
Collaborate with our sales, customer success and underwriting teams for the successful onboarding of new merchants.
Answer and screen inbound phone calls, including appropriately delegating inbound phone leads.
Organize and manage a regular pipeline of 30+ merchant applications.
Communicate with clients on a daily basis to ensure customer satisfaction and conflict resolution.
Use our internal software systems to document tasks, track projects and communicate with team members.
Maintain proper documentation and organization within our systems while keeping sensitive data secure.

Requirements

What you’ll need

1+ years experience in customer service required, preferably in a financial services or merchant services environment.
Experience in merchant onboarding or account management is highly preferred
Experience with Google Suite products and Mac operating systems preferred
Experience with Confluence products (Wiki, Jira), Zoom and/or Salesforce is a plus
Excellent phone etiquette
Excellent verbal and written communication
Demonstrated experience in successful conflict resolution
Strong organizational skills
Ability to multitask in a deadline-driven environment

Benefits

Comp & perks

Health, dental, and vision paid 100% by company for you and your dependents
401k with 6% match
FSA and Dependent Care FSA
Long-term & short-term disability coverage for you paid 100% by company
8 paid company holidays per year
2 paid floating holidays per year
1 paid volunteer day per year
Paid Time Off
Home office equipment stipend
Annual Learning Stipend
Quarterly “fun budgets” for team bonding events
Opportunity to be part of a company that is changing a whole industry
Opportunity for growth within the company
Opportunity for remote, in-office, or hybrid work