Operations Support Specialist

HealthPlanOne

Operations Support Specialist at HealthPlanOne following up on customer insurance policy statuses. Assisting agents, monitoring internal platforms, and updating records in databases.

Posted 6/18/2026full-timeConnecticut, Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Follow up on customer’s insurance policy statuses
Assist agents and other internal teams
Monitor internal platforms and record all updates in internal database system
Assist with insurance application status reconciliation
Update customer records with any new information
Work with agents and carriers to ensure proper enrollment status
Assist with resolution for any enrollment and quoting platform issues
Partner with different internal teams to provide/examine necessary data
Monitor internal enrollment platform and nightly processes to ensure accurate data

Requirements

What you’ll need

High School diploma or equivalent
1 year in a sales or client services-oriented support role
Proficient in Excel
Capable of navigating databases, CRM systems
Knowledge of Medicare
Excellent verbal and written communication skills
Must be self-directed and able to work well independently as well as part of a team
Strong time management and organization skills
Extensive phone skills, phone experience
Ability to provide coverage at night during certain times throughout the year
1+ years Medicare Insurance carrier experience (preferred)

Benefits

Comp & perks

Health insurance
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Exceldatabase navigationCRM systemsMedicare knowledge

Soft Skills

verbal communicationwritten communicationself-directedteamworktime managementorganizationphone skills

Certifications

High School diploma or equivalent