HealthPlanOne

Customer Support

• Follow up on customer’s insurance policy statuses
• Assist agents and other internal teams
• Monitor internal platforms and record all updates in internal database system
• Assist with insurance application status reconciliation
• Update customer records with any new information
• Work with agents and carriers to ensure proper enrollment status
• Assist with resolution for any enrollment and quoting platform issues
• Partner with different internal teams to provide/examine necessary data
• Monitor internal enrollment platform and nightly processes to ensure accurate data

Operations Support Specialist

Human Resources

• Provide administrative support to the human resources department
• Assist with new hire onboarding presentations
• Ensure compliance with all regulations and oversee I9 and E-verify process
• Monitor and follow-up on pending action items through Workday reporting
• Effectively communicate with all levels of leadership across multiple departments
• Monitor Human Resources inbox and respond as appropriate or collaborate with other departments to respond to inquiries
• Assist HR and Legal with audit documentation collection
• Assist with verification of employment requests
• Manage unemployment claims and involve HRBP as needed for hearings
• Support HR leadership with engagement and recognition project initiatives
• Stay updated with human resources and employment law trends
• Perform other related duties as assigned

Temporary Human Resources Coordinator

• Support the human resources department initiatives and oversee a wide spectrum of HR needs
• Provide oversight, support, guidance, and resolution in employee relations matters, leadership coaching, employee compensation and benefits, and performance management issues
• Conduct annual talent reviews with leadership to identify high potential performers and assist with development plans as needed
• Partner with training and development team to create and deliver leadership programs for all supervisors and above
• Help drive HR communication plan annually, including recommending/developing proactive solutions to increase engagement and retention
• Manage the investigation and response process in coordination with legal counsel to respond to agency complaints/audits
• Facilitate new employee orientation, coordinating with other internal departments to ensure a world class new hire experience

Operations Support Specialist

Temporary Human Resources Coordinator

Temporary Human Resources Business Partner