HealthPlanOne

Operations

• Deploy, manage, and maintain Azure resources including compute, storage, networking, and security components.
• Implement cloud solutions using established standards, templates, and best practices.
• Perform routine operational tasks such as patching, updates, configuration management, and environment maintenance.
• Configure and support Azure networking solutions, including hub-spoke architectures, VNet peering, load balancers, and network security groups.
• Monitor cloud environments for performance, availability, and reliability, and respond to operational incidents.
• Troubleshoot infrastructure and networking issues across multi-region deployments and partner with application teams on resolution.
• Support identity and access management through Azure AD and role-based access controls.
• Assist with cost management, backups, disaster recovery processes, and operational documentation.

Azure Operations Analyst

Account Manager

• Ensure effective facilitation, coordination, development, implementation, and execution of the client program
• Provide consultative support to assist client in meeting business goals
• Manage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors
• Build and maintain positive relationships with clients and all internal departments to deliver service as outlined in the program objectives
• Offer solutions to enhance client performance and expand the services provided by HPOne
• Conduct daily/regular internal operational meetings to review performance
• Maintain a working knowledge of the entire call center operation as well as project operation
• Work with quality assurance to ensure consistency in call evaluations
• Manage change management process for assigned client
• Resolve conflicts and provide solutions to clients in a timely manner
• Performs other related duties as assigned

Business Intelligence Analyst

• Provide support and guidance for risk reporting and compliance operations, ensuring accuracy and timeliness of deliverables.
• Collaborate with key stakeholders to execute recurring reporting and dashboard updates in DOMO, supporting compliance and risk monitoring initiatives.
• Partner cross-functionally with risk, compliance, audit, and data teams to maintain reporting frameworks, validate datasets, and ensure alignment with governance standards.
• Develop and maintain processes for data quality checks, including validation of joins, deduplication, and anomaly detection across multiple data sources.
• Maintain reporting schedules, workflows, and project management tools; recommend process improvements to enhance efficiency and reduce manual work.
• Own the operational process for preparing audit documentation, compliance packets, and supporting datasets for internal and external reviews.
• Create and refresh dashboards, visualizations, and summaries based on defined requirements; monitor scheduled report runs and escalate discrepancies.
• Document reporting processes, maintain reference materials, and organize metadata, data dictionaries, and SOPs for ongoing team use.
• Provide clear and consistent communication to stakeholders regarding reporting status, audit timelines, and data integrity issues.
• Perform other related duties as assigned.

Azure Operations Analyst

Account Manager

Associate Risk Reporting Analyst