Customer Success Manager

• Design and own the lifecycle journeys, onboarding, retention, reactivation, that run without you touching them daily.
• Build referral and virality programmes that turn customers into the acquisition channel.
• Launch cross-sell journeys that introduce customers to credit, savings and insurance at the right moment, not the loudest one.
• Set up the triggers, segments and logic that make each journey react to real behaviour.
• Test, measure and iterate. Kill what doesn't move the number, scale what does.
• Partner with Product and Data to get the event tracking and attributes your journeys actually need.
• Report on lifecycle performance in numbers a CMO can act on, not a dashboard nobody opens.

Senior CRM Manager – Automations

• Own the global CRM strategy across the full customer lifecycle.
• Lead and develop a high-performing CRM team, creating a culture of experimentation, accountability, customer focus and continuous improvement.
• Build CRM into one of Paysend’s core growth engines, delivering measurable business impact.
• Drive improvements in activation, repeat transactions, retention, reactivation and customer lifetime value.
• Build and prioritise a roadmap of growth initiatives based on customer behaviour, data and business opportunities.
• Create a strong experimentation culture with continuous A/B testing, clear learning and measurement of incremental business impact.
• Develop personalised customer journeys based on behavioural triggers instead of calendar campaigns.
• Introduce AI-driven personalisation and predictive lifecycle capabilities where they create real value for customers and the business.
• Partner closely with Product, Data, Analytics, Marketing and Regional teams to improve customer experience and business performance.
• Build reporting that clearly connects CRM activity with business outcomes, including retention, transaction volume, revenue contribution and lifetime value.

CRM Director

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

Client Success Associate, Dutch/German

• Build trust and long-term relationships with all customers in your portfolio
• Support customers across multiple geographies and time zones
• Manage and guide organic implementation including training, and technical account setup
• Engage customers in business operations discovery during onboarding to ensure successful and strategic technical account setup, and work with technical teams to deliver customized accounts
• Work closely with Sales, Product, and other internal stakeholders to deliver success for customers throughout the customer lifecycle
• Identify areas of opportunity to growth portfolio revenue
• Track and monitor account health and identify any areas of concern, and/or opportunities for growth; deliver consistent and meaningful business reviews to key stakeholders
• Execute customer success plans
• Harvest customer success stories and testimonials from customers capturing business outcomes
• Demonstrate product capability, functionality, and potential business outcomes
• Act as a direct point of contact for escalation of customer issues, identifying and directing internal resources to help find a resolution
• Directly handle escalated support tickets
• Maintain customer and product usage intelligence using our CRM and customer engagement platforms. Preparation and delivery of feature requirements and feedback reports directly to the Product team
• Create and deliver executive business reviews
• Any related ad-hoc or project tasks as required
• Participate in cross-functional projects across teams

• Own and manage assigned relationships within our growing portfolio of clients across the UK and Ireland
• Serve as the strategic lead for enterprise-level accounts, building tailored account plans, driving retention and growth, and managing senior and executive stakeholder relationships
• Lead regular business reviews for enterprise clients, tracking commercial outcomes against agreed objectives and identifying opportunities for expansion
• Provide world-class service through a variety of activities, including new client trainings and walkthroughs, technical support, and business reviews
• Capture and share product feedback with our engineering and product teams
• Demonstrate an interest in gaining technical expertise related to our products and offerings
• Report to the client services team to establish and meet account management goals and objectives
• Interpret data insights from our platform to recommend improvements and changes that will yield positive results for clients
• Stay up to date with the changing landscape of data privacy regulations

Enterprise Customer Success Manager

• Respond to Customer Enquiries – you'll manage inbound phone calls, emails and enquiries from customers, providing a friendly, knowledgeable and efficient experience from first contact
• Guide Customers Through the Onboarding Journey – you'll support new customers through every stage of the onboarding process, ensuring they understand what to expect and have everything they need for a smooth experience
• Understand Customer Requirements – you'll take the time to understand each customer's circumstances, home setup and charging requirements to provide accurate guidance and tailored solutions
• Provide Product and Service Support – you'll explain our products, services and processes in a clear, simple and approachable way, helping customers make informed decisions
• Resolve Customer Queries – you'll take ownership of customer questions and concerns, working across teams where necessary to deliver timely and effective resolutions
• Deliver an Exceptional Customer Experience – you'll build trust and confidence with customers by providing proactive communication, regular updates and a seamless onboarding experience from enquiry through to installation
• Maintain Accurate Customer Records – you'll ensure all customer interactions, onboarding progress and support activities are accurately recorded within our CRM and internal systems
• Collaborate Cross-Functionally - you’ll work with Marketing, Product, and Operations teams to ensure a smooth customer journey
• Champion our values - you’ll model Trust, Edge, and Care in all partner interactions, ensuring Pod is recognised as a credible charging solution, bringing the voice of the customer back to the business.

Customer Success Executive – 12 Month Placement

• Collaborate with our Sales teams on how to effectively demonstrate Gartner products and resources to prospects or clients to increase likelihood of engaging and purchasing a license.
• Communicate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to prospects and clients.
• Research prospective and existing companies, C-Level executives, business trends, and competitive intelligence to prepare relevant and tailored Gartner resources to drive impact.
• Facilitate prospect and/or client calls to understand client priorities and challenges, and articulate the value of Gartner’s renowned products and services.
• Understand and communicate Gartner services and capabilities to prospective clients and demonstrate value to decision makers.
• Support continuous improvement strategies that align with team, client, and organizational priorities.

Client Success Associate – Spanish Speaking

• Shape and grow Duffel's Customer Success function, establishing the processes, ways of working and team structure that support our next stage of growth.
• Lead, coach and develop a team of Customer Success Managers across London and New York.
• Design and embed scalable processes, playbooks and operating rhythms that help the team deliver an exceptional customer experience.
• Be a player-coach, supporting your team through executive customer conversations, complex escalations, at-risk accounts and key business reviews when needed.
• Partner closely with Product, Sales and Engineering to bring the voice of the customer into product and commercial decisions.
• Use customer insights and performance data to improve adoption, retention and long-term customer value.
• Travel regularly to meet customers and colleagues, including trips to the US (around 30% travel).

Head of Customer Success

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines
• Orchestrate executive meetings with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
• Conduct workshops with customers to understand their current operations and recommend workflow changes
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types
• Serve as a mentor to the wider Customer Success and Support teams
• Champion and embed Samsara’s cultural principles as we scale globally

Strategic Customer Success Manager

• Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book of ~450 accounts
• Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid-market segments
• Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech-touch engagement solutions
• Champion a data-driven, hypothesis-testing culture — using signals and insights to continuously evolve your programs based on what's working
• Support and coach your team through renewal and expansion conversations, ensuring commercial confidence and consistency across the book
• Manage and report on key retention metrics, renewal forecasting, and customer health across a $22M+ ARR portfolio
• Serve as a key stakeholder and voice for the scaled segment internally, influencing tooling, process, and product roadmap decisions

Manager, Scaled Customer Success

• Own and manage a portfolio of international publisher accounts, serving as their primary relationship contact at VitalSource
• Drive account health by helping publishers meet their goals, navigate industry challenges, and get maximum value from their partnership with VitalSource
• Lead publisher discovery conversations, reviews, and strategic check-ins tailored to each account's goals and maturity
• Identify and escalate risks early, churn signals, platform friction, contractual ambiguity, rather than waiting for publishers to raise them
• Work collaboratively with internal teams
• Step in confidently when a publisher has an issue, troubleshooting, coordinating internally, and keeping the publisher informed throughout
• Contribute to team processes, documentation, and internal knowledge-sharing, this team runs on good process, and everyone is expected to maintain it
• Represent publisher needs clearly and credibly in conversations with internal teams
• Use various internal systems, analytics, and project management platforms as part of your daily workflow

• About DextDext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Our platform empowers accountants, bookkeepers, and businesses to simplify accounting processes and make smarter, more timely financial decisions.
• In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We've achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. With integrations across all major accounting software and over 11,500 financial sources, we're proud to be at the forefront of innovation in the accounting space.
• The RoleWe're looking for a driven, customer-centric Customer Success Manager to own a portfolio of Dext's UK partners - accountants and bookkeepers - and their end clients. You'll sit within our Customer Experience Org, owning the customer journey from onboarding through to adoption, retention and advocacy.
• As an individual contributor role, there's no direct line management, but you'll be expected to bring strong ownership, consultative expertise, and a proactive, solutions-first mindset to everything you do.
• What You'll OwnCustomer Portfolio
• - Own a portfolio of UK partner accounts, driving product adoption, time-to-value and long-term retention
• - Develop deep product expertise across the Dext suite to confidently educate and empower partners at every stage of their lifecycle
• - Deliver impactful, consultative calls that guide best practice and challenge behaviours that hinder success
• - Lead proactive customer engagements - onboarding, training, QBRs and renewal conversations
• - Create and execute strategic adoption plans to help partners embed Dext across their practice and client base
• - Lead high-quality 1:many training sessions that scale product education and engagement
• - Join pre-sale calls with Account Executives to provide product support during the pre-sales phase
• - Proactively manage relationships and hit your KPIs through consistent outreach, retention-focused initiatives, and delivery of value
• Cross-Functional Collaboration
• - Partner closely with Account Management on renewal and expansion opportunities
• - Collaborate with Marketing and Operations to reduce churn, drive adoption and evolve the customer journey
• - Synthesise partner feedback into clear, actionable insight for Product and Marketing
• - Work with Support to ensure seamless handoffs and resolution of complex customer issues
• - Flag emerging trends, product feedback themes and at-risk signals to the wider team and leadership

• Own and grow a portfolio of mid-market customers, ensuring long-term success, retention, and expansion
• Build and maintain trusted relationships with executive sponsors and key decision-makers within customer organizations
• Drive customer value realization by aligning M-Files solutions to customer business objectives and success metrics
• Lead strategic account planning, including success plans, executive business reviews, and long-term roadmaps
• Proactively identify risks, manage escalations, and mitigate churn through early intervention and structured engagement
• Identify and drive upsell and cross-sell opportunities in close collaboration with Sales
• Partner with Professional Services during onboarding and key milestones to ensure smooth implementation and strong user adoption
• Act as a senior escalation point and advocate for the customer across Product, Support, Sales, and Services
• Bring structured customer feedback and insights into the organization to influence product direction and service improvements
• Support the development of Customer Success best practices and mentor other team members where appropriate

• New customer onboarding: Act as the primary point of contact during implementation, ensuring a seamless transition and empowering customers to fully utilise our platform's capabilities.
• Relationship management: Build and nurture robust relationships with clients, developing a deep understanding of their business needs and driving their success with our solution.
• Success analysis: Monitor customer performance and platform engagement, proactively identifying areas for optimisation and mitigating potential issues before they arise.
• Problem resolution: Serve as a subject matter expert on our platform, providing prompt resolutions to queries and guiding clients through operational challenges.
• Feedback and continuous improvement: Gather actionable client feedback and collaborate closely with product and engineering teams to shape the future roadmap of our software.

Customer Success Specialist

• Defining and creating player audiences to support targeted CRM campaign
• Developing new data fields and aggregations to support campaign selection requirements
• Analysing campaign performance and interpreting results from dashboards and reports
• Making data‑led recommendations to improve future CRM targeting and campaign effectiveness
• Supporting the CRM team to identify opportunities to optimise the data available in the CRM platform
• Automating reporting outputs where possible and contributing to the evolution of dashboard
• Supporting campaign governance by validating audience selections and ensuring data accuracy
• Ensuring participant protection principles are adhered to in all targeting activity
• Building strong working relationships with stakeholders across CRM, Digital and Governance teams

CRM Analyst – Decisioning

• Own the day-to-day execution and coordination of the regional CRM initiatives, ensuring campaigns are delivered accurately and on time.
• Build, proof, deploy and QA promotion set up and CRM campaigns across email, push notifications and in-app messaging.
• Identify opportunities to improve CRM processes, campaign workflows and operational efficiency.
• Lead the execution of regional CRM tests and experiments, working with stakeholders to prioritise learning opportunities.
• Monitor customer behaviour, campaign performance and competitor activity to identify opportunities for optimisation.
• Proactively manage stakeholder communication, ensuring priorities, timelines and dependencies are clearly understood.

Regional CRM & Ops Executive – Fixed Term Contract

• Own a portfolio of accounts, with values ranging between £16k-£60k+ ARR, with an average ACV of £20K ARR.
• Cover the full customer lifecycle, from sales handover through to onboarding, continual adoption, expansion, and renewal.
• Understand what each account is genuinely trying to achieve, operationally and commercially, and ensure Semble is central to how they get there.
• Bring the discipline of excellent CS practice and the curiosity to challenge how it is done.
• Protect and grow NRR by working closely across Sales, Product, Support, and Marketing.
• Report to Emma, the Head of CS, and join a team striving for high standards and continuous improvement.

Mid-Market Customer Success Manager

• Set the strategy and roadmap for lifecycle marketing to grow customers’ lifetime value
• Build, ship and learn by establishing a test-and-learn operation
• Evolve the measurement framework to demonstrate the incremental impact of CRM activity
• Represent CRM within the wider Marketing department and collaborate cross-functionally
• Report into the Head of Department and manage projects upwards clearly
• Serve as the sole business owner of the CRM platform and maintain vendor relationship

CRM Marketing Manager – 12-Month Fixed-Term Contract

• Act as the primary relationship owner for complex, strategic client accounts, building long-term partnerships grounded in trust and credibility.
• Working with clients and teams across Professional Assessments, lead the end-to-end readiness and delivery of high-stake assessments and initiatives, ensuring alignment to client objectives, timelines, and contractual commitments.
• Own and manage service performance against client contracts, KPIs, and SLAs, ensuring delivery meets agreed commercial and operational outcomes.
• Navigate and resolve complex client challenges, balancing requirements with scalable and sustainable solutions.
• Proactively identify risks, issues, and dependencies, and drive mitigation actions to protect delivery and customer outcomes.
• Influence stakeholders (internal and external) to drive alignment, decision-making, and momentum.
• Lead client-facing governance, including executive updates, account reviews, and stakeholder engagement.
• Contribute to continuous improvement of service delivery, products, and customer success practices.
• Responsible for commercial growth through identification of opportunities, contribution to bids/tenders, and expansion of existing accounts.
• Provide informal leadership, coaching, and guidance to junior team members where required.

Advanced Specialist, Customer Success

• Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are ‘launched’ on optimal terms
• Experienced in understanding websites and be familiar with the different platforms such as HTML and WordPress
• Owning the client journey from sale to renewal (and beyond)
• Helping to define and deliver account reviews and appropriate communications to ensure client satisfaction
• Creating opportunities for revenue growth
• Ensuring clients renew on same or better terms
• Using all data and relevant resources to create compelling client stories to amplify our success

Customer Success Manager jobs in United Kingdom

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Senior CRM Manager – Automations

CRM Director

Client Success Associate, Dutch/German

Customer Success Manager

Enterprise Customer Success Manager

Customer Success Executive – 12 Month Placement

Client Success Associate – Spanish Speaking

Head of Customer Success

Strategic Customer Success Manager

Manager, Scaled Customer Success

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Specialist

CRM Analyst – Decisioning

Regional CRM & Ops Executive – Fixed Term Contract

Mid-Market Customer Success Manager

CRM Marketing Manager – 12-Month Fixed-Term Contract

Advanced Specialist, Customer Success

Customer Success Manager