Strategic Customer Success Manager

Samsara

Strategic Customer Success Manager supporting UK customers with their IoT operations and enhancing sustainability. Collaborating cross-functionally to drive customer success with Samsara products.

Posted 7/21/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Customer Success and account management, with a strong focus on enterprise SaaS solutions. Capable of building trust with executives and effectively communicating technical product capabilities while mentoring teams and driving customer satisfaction.

Highest-signal resume keywords

Customer Success ManagementEnterprise SaaS ExperienceSolutions-Oriented Problem SolvingExecutive CommunicationMentorship and Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Emotional IntelligencePriority ManagementDiplomacyTactPoise Under Pressure

Tools & Technologies

IoT PlatformSamsara Platform

Industry Keywords

Account ManagementStrategic ConsultingCustomer EngagementWorkflow ChangesCustomer Travel

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
Compose joint success plans with customers, outlining their objectives, metrics, and timelines
Orchestrate executive meetings with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
Conduct workshops with customers to understand their current operations and recommend workflow changes
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types
Serve as a mentor to the wider Customer Success and Support teams
Champion and embed Samsara’s cultural principles as we scale globally

Requirements

What you’ll need

6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
Enterprise SaaS experience preferred
Strong priority management and high emotional intelligence
Customer travel is expected. Up to 25-40%.
Experience supporting or working with technical products
Solutions-oriented with strong problem-solving skills
Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and day-to-day users of our software
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
Diplomacy, tact, and poise under pressure when working through customer issues
Bachelor’s degree from a 4-year institution

Benefits

Comp & perks

Flexible working hours
Professional development stipend
Comprehensive health and parental leave plans