Samsara

Events

• Monitor day-to-day SER queue health and agent availability to ensure service level agreements (SLAs), turnaround times, and review quality targets are met
• Maintain schedules and monitor time-off requests and time reporting for specialists
• Continually coach & educate specialists to ensure service levels are achieved and maintained.
• Conduct regular audits and reviews, through QA, and consistently coach agents on a day-to-day basis.
• Act as the first point of contact for escalations, policy clarifications, and day-to-day agent support needs.
• Some of your daily responsibilities include conducting quality checks of the specialist’s transactions to ensure a high level of quality.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
• Hire, develop, and lead an inclusive, engaged, and high-performing team.
• Work a full time 40 hour/week shift in 5x8 shift format.
• May be asked to work an assigned shift that covers after-hours and/or weekends and/or rotating shifts.

Safety Event Review Supervisor

Architect

• Facilitate workshops: Lead customer engagements to surface business goals, operational challenges, and success criteria
• Synthesize and present findings: Summarize insights into a clear point of view that aligns stakeholders around priorities and outcomes
• Quantify value: Translate qualitative pain points uncovered in discovery sessions into prioritized, data-backed value drivers with specific dollar-impact projections
• Scale programs: Build and lead the global program responsible for scaling best practices across the organization
• Mentor: Mentor and support BVS and Value Architect team members to raise overall quality and consistency
• Champion Samsara’s Culture Principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team

Value Architect Manager

QA Engineer

• Observe and audit deal-related interactions and workflows across various internal systems to assess performance, adherence to policy, and identify trends
• Utilize best practices and a standardized rubric to ensure the highest standards of accuracy and service are being delivered.
• Design and support a coaching framework that enables managers to deliver impactful feedback to their teams
• Leverage Excel, Google Sheets, and similar tools to analyze quality data, track metrics, and derive actionable insights.
• Deliver data-driven recommendations on service and process quality to Deal Support leadership
• Support the Deal Support Quality Program through targeted auditing, designing agile monitoring forms to collect qualitative insights, and leading investigative projects that identify opportunities to improve behaviors, processes, and tools
• Work collaboratively with cross-functional partners in Sales, Sales Operations, and Systems teams to improve processes and achieve consistent outcomes for quality initiatives
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices

Senior QA Analyst – Deal Support

Sales

• Implement effective coaching and development of Account Executives
• Collaborate with executive team to develop performance metrics
• Coordinate the involvement of Field Sales Engineers and support teams
• Champion, role model, and embed Samsara’s cultural principles
• Hire, develop and lead an inclusive, engaged, and high performing team

Regional Sales Director – Strategic

Engineering Manager

• Define and evolve cross-platform strategy (Native vs React Native vs Compose/KMP)
• Improve build systems, CI times, and developer productivity
• Establish performance SLOs (launch time, page load, memory, crash-free sessions)
• Drive architectural simplification and reduce tech fragmentation
• Introduce AI-assisted SDLC tooling where impactful
• Ensure mobile scalability for IoT-heavy, real-time use cases
• Lead customer-facing feature development (e.g., messaging, fleet workflows)
• Partner closely with Product & Design to deliver high-quality mobile experiences
• Balance feature velocity with platform health
• Drive disciplined engineering practices (PR reviews, testing, observability)
• Manage ~13-14 engineers across 2 pods
• Hire and retain high-performing mobile engineers
• Develop senior ICs and future tech leads
• Build a culture of ownership, accountability, and technical rigor
• Coach engineers to improve system design and execution skills
• Establish measurable KPIs: Build time; CI stability; Crash-free rate; App startup latency; Feature cycle time
• Ensure predictable sprint delivery
• Improve incident response and reliability practices
• Maintain high engineering quality standards
• Debate architecture credibly with Staff engineers
• Know when to invest in platform vs product
• Lead large migrations or platform rebuilds
• Understand both developer experience and customer experience deeply

Manager, Software Engineering – Mobile Platform

AI Engineer

• Build and evolve core AI platform capabilities that enable teams to develop, run, and scale GenAI-powered applications across Samsara.
• Design and implement shared execution patterns, APIs, and services that support multi-step AI workflows and system integrations.
• Develop reliable, extensible backend systems that power AI-driven experiences used across the sales funnel and beyond.
• Work hands-on across the stack, from backend services and execution infrastructure to integration with AI models and tooling.
• Collaborate closely with AI engineers, data scientists, product partners, and sales operators to turn emerging AI use cases into production-ready platform capabilities.

Software Engineer, AI Platform

Customer Support

• Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services.
• Provide guidance and mentorship to team members to enhance team performance and efficiency.
• Demonstrate advanced proficiency in multi-channel servicing, including handling complex cases via phone, email, chat, and other channels with exceptional communication and problem-solving skills.
• Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring timely and accurate resolution.
• Lead or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes.
• Identify and analyze customer trends and issues to provide actionable insights to management and other stakeholders.
• Proactively improve customer support processes and contribute to the development of best practices and training materials for the team.
• Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Customer Support Specialist

• Lead two high-impact mobile pods: Mobile Platform and Mobile Product
• Define and evolve cross-platform strategy
• Improve build systems and developer productivity
• Establish performance SLOs
• Drive architectural simplification and introduce AI-assisted SDLC tooling
• Lead customer-facing feature development
• Partner closely with Product & Design
• Manage ~13-14 engineers across 2 pods
• Hire and retain high-performing mobile engineers
• Establish measurable KPIs and ensure predictable sprint delivery

Sales Engineer

• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• Create long lasting relationships with customers and become their trusted advisor to increase our installed base.
• Work closely with the sales team to define the right strategy and approach for each territory/account in order to assure customers success.
• Become an expert on Samsara's value proposition.
• Articulate to prospects how businesses like theirs use Samsara today to solve obstacles common to their industry.
• Perform discoveries, demonstrations, value assessments, proof of concept implementations, etc.
• Walk installers through any scenario, explaining best practices for installing Samsara products and helping build deployment plans.
• Write sample proof-of-concept scripts against our open API that solve real-world problems for companies that deliver essential services (for example), and document them for your fellow SE’s to use.

Sales Engineer, Enterprise

• Assist the Global Sales Team with their technical inquiries and tasks by monitoring and maintaining an inbound question queue
• Assist with technical trials across Samsara’s Sales Engineering team as necessary to convey the value of a Samsara solution within a prospect’s operation.
• Create software scripting solutions and integrations where appropriate to assist with technical proof of concepts.
• Be available for internal Q&A from Samsara account teams requesting technical assistance on behalf of their customers
• Produce and manage digital content to assist with product learning, product adoption, hardware installation, and software configuration
• Update and manage internal hardware and software lab infrastructure, both in office and remote kits.
• Coordinate and participate in new product testing activities.
• Gather and highlight industry-specific customer use cases for Samsara solutions by working with technical sales teams
• Coordinate cross functional communication to ensure prospect success (RFP responses, Product Feature Request management, Customer Support triaging, etc.)

Sales Engineer I, French Bilingual

Sales Operations Manager

• Collaborate with Salesforce Systems and RevOps to define and document business requirements, drive UAT, and uphold strong data hygiene standards.
• Partner with Renewal Sales to optimize system workflows, drive improvements and ensure processes scale efficiently as the business continues to grow.
• Work cross-functionally to improve Renewals outcomes through process redesign, enhancements, and systems-driven initiatives.
• Develop and monitor key operational metrics to identify inefficiencies and opportunities within the Renewals workflow; translate insights into actionable recommendations and drive execution with partners.
• Own and govern Renewals-related Sales Policies, ensuring clarity, compliance, and consistent application globally; manage documentation and run routine audits to ensure adherence.
• Champion and model Samsara’s cultural principles while helping scale a high-performing global Renewals organization.

Sales Operations Analyst – Renewals

Product Manager

• Fully own the success of your tool(s) within Samsara’s revenue stack. This includes:
• Discovery: Lead deep user research to identify, document, and anticipate core customer support pain points and future GTM tooling needs.
• Design: Draft comprehensive Product Requirements Documents (PRDs) and design artifacts (wireframes), ensuring alignment with business goals and automated workflows.
• Build: Oversee feature execution and drive rigorous usability testing, collaborating with GTMS, Sales Ops, and AI + Data Analytics teams.
• Launch: Coordinate all aspects of release, including change management, enablement programs, and documentation for seamless field adoption.
• Adopt & Iterate: Define and track key performance indicators (KPIs and adoption metrics) to measure business impact and inform rapid roadmap iterations.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Senior Support Tools Product Manager

Product Operations

• Lead the team with responsibility for successful hardware launches within the Ops organization.
• Partner with Hardware & Operations team members including Program Managers, Engineering, Product Design, and Ops Engineering to maintain schedule and ensure successful ramp to mass production.
• Be the key relationship owner with external JDMs cutting across executive engagement and a recurring business management system (e.g., QBRs).
• Embody Samsara’s operating principle Have Discipline. Build and maintain a system that continues to build rigor in our cost, resilience, and sustainability goals.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
• Hire, develop and lead an inclusive, engaged, and high performing team.

Director, Hardware Product Operations

Communications

• Design High-Stakes Storytelling: Create high quality presentations for leaders (Directors and above) across flagship events, company-wide internal communications, and high-stakes sales enablement—including product storytelling and tailored materials that accelerate enterprise deal progression. Translate complex technical concepts into clear, compelling visual stories.
• Support Event Production: Provide end-to-end support for presenters (VP+) at flagship events like Sales Kickoff and Samsara Beyond, attending rehearsals and providing onsite execution support.
• Collaborate Cross-Functionally: Partner closely with Marketing, Product Marketing, Sales, and Executive Communications to refine narrative structures and visual clarity. Build deep product knowledge to strengthen storytelling.
• Evolve Design Systems: Maintain and evolve presentation templates, narrative frameworks, and brand guidelines while exploring emerging tools like AI to push storytelling forward and scale design systems.
• Enable the Organization: Develop and maintain self-serve tools, templates, and resource libraries that empower teams across Samsara to create on-brand communications. Lead trainings and enablement sessions to scale design quality beyond the creative team.
• Champion Cultural Principles: Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally.

Communications Designer

Program Manager

• Manage the end-to-end execution of full-funnel marketing programs by partnering with cross-functional teams (content, design, demand, product marketing, product, legal, etc.) to source content, promotional materials, and target lists. This includes managing project timelines, developing the bill of materials, and securing the necessary resources and budget for successful execution. Primary focus on corporate marketing programs, with additional cross-functional programs as bandwidth allows.
• Monitor, analyze, and optimize marketing programs to ensure efficiency and effectiveness in achieving program goals. This includes real-time monitoring and adjustments, as needed, as well as longer-term reviews to gauge how leads are maturing through the funnel. Utilize best practices, analysis, and hypothesis testing to continually improve programs.
• Establish and own program metrics and goals, proactively identify and address risks, track progress to make real-time adjustments, and effectively document and communicate marketing plans to stakeholders.
• Partner with marketing operations to establish program tracking, nurture flow alignment, lead follow up workflows, and reporting requirements as needed.
• Continuously evolve program plans each quarter by fostering innovative ideas to drive better business results, while maintaining regular communication with stakeholders and team members on project status, progress, risks, and potential delivery challenges.
• Hold ongoing retrospectives to promote continuous process improvements, execute and track quarterly goals that align to business priorities, and collaborate regularly with all go-to-market teams.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Safety Event Review Supervisor

Value Architect Manager

Senior QA Analyst – Deal Support

Regional Sales Director – Strategic

Manager, Software Engineering – Mobile Platform

Software Engineer, AI Platform

Customer Support Specialist

Manager, Software Engineering – Mobile Platform

Sales Engineer, Enterprise

Sales Engineer I, French Bilingual

Sales Operations Analyst – Renewals

Senior Support Tools Product Manager

Director, Hardware Product Operations

Communications Designer

Principal Marketing Program Manager