Customer Success Manager II

Samsara

Customer Success Manager II ensuring customer safety and efficiency utilizing Samsara's IoT platform. Collaborating with customers to outline objectives and maximize product value.

Posted 7/28/2026full-timeRemote • Alaska, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Texas, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $65,598 - $88,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management within the Enterprise SaaS sector, with a strong focus on building relationships and driving customer satisfaction through effective communication and problem-solving. Proficient in understanding and leveraging technical products to enhance operational efficiency and sustainability.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementEnterprise SaaS ExperienceProblem-Solving SkillsEmotional Intelligence

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Priority ManagementEffective CommunicationDiplomacyTactPoise Under Pressure

Tools & Technologies

IoT PlatformSamsara Products

Industry Keywords

Customer OperationsWorkflow ChangesExecutive Business ReviewsJoint Success PlansStakeholder Engagement

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
Compose joint success plans with customers, outlining their objectives, metrics, and timelines.
Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership.
Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types.
Champion and embed Samsara’s cultural principles as we scale globally.

Requirements

What you’ll need

2 - 4+ years of experience in a customer success, account management, sales, or strategic consulting role. Enterprise SaaS experience preferred.
Strong priority management and high emotional intelligence required.
Experience supporting or working with technical products.
Solutions-oriented with strong problem-solving skills.
Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders.
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Bachelor’s degree from a 4-year institution.

Benefits

Comp & perks

Flexible working model that supports remote work
Employee-led remote model
Professional development stipend
Comprehensive health and parental leave plans
Above-market total compensation
Performance-based bonuses and equity for eligible roles