Customer Success Manager

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Customer Success Manager ensuring a smooth client onboarding experience at accessibility software company. Collaborating with sales, marketing, and technical teams to drive client satisfaction and revenue growth.

Posted 7/15/2026full-timeGateshead • 🇬🇧 United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client onboarding and account management within the SAAS/Tech industry, focusing on client satisfaction, revenue growth, and effective communication. Proficient in data analysis and report generation to support client success and relationship building.

Highest-signal resume keywords

Client OnboardingAccount ManagementData AnalysisB2B Customer SuccessSAAS/Tech Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTMLWordPressData AnalysisReport GenerationAdministration Skills

Soft Skills

Confident CommunicatorOrganizational SkillsTime ManagementRelationship BuildingEnthusiastic Attitude

Industry Keywords

SAASTech Start UpClient JourneyRevenue GrowthAccessibilityDiversityInclusion

Tech Stack

Tools & technologies

WordPress

About the role

Key responsibilities & impact

Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are ‘launched’ on optimal terms
Experienced in understanding websites and be familiar with the different platforms such as HTML and WordPress
Owning the client journey from sale to renewal (and beyond)
Helping to define and deliver account reviews and appropriate communications to ensure client satisfaction
Creating opportunities for revenue growth
Ensuring clients renew on same or better terms
Using all data and relevant resources to create compelling client stories to amplify our success

Requirements

What you’ll need

We’re looking for great characters with the right attitude and aptitude.
Min 2 years’ experience in a similar role B2B role (Customer Success, Account Management, Customer Service) in SAAS/Tech
Being able to handle a range of different tasks so being organised will be key with strong administration skills
Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
Ability to work independently and thrive in a process-driven, task-orientated, team environment
Comfortable producing reports and data analysis
Quick and capable learner, thirst to be an expert in your field
Evidence of establishing and maintaining exceptional client relationships that fuel growth
Excellent time-management, able to prioritize key tasks, manage multiple conversations whilst never letting an opportunity slip
Knowledge of, or interest in, Accessibility, Diversity, Inclusion, and the Digital world
2-5 years experience of working in SAAS/Tech start up is highly desirable

Benefits

Comp & perks

Great culture & working environment – awesome views of Newcastle Quayside
30 days annual leave including Bank Holidays
Pension & Healthcare
Childcare voucher scheme
Genuine Meritocracy
Regular 'recite Relax' social events
Competitive salary (depending on experience)
Quarterly bonus on revenue growth