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Customer Success Manager

• Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are ‘launched’ on optimal terms
• Experienced in understanding websites and be familiar with the different platforms such as HTML and WordPress
• Owning the client journey from sale to renewal (and beyond)
• Helping to define and deliver account reviews and appropriate communications to ensure client satisfaction
• Creating opportunities for revenue growth
• Ensuring clients renew on same or better terms
• Using all data and relevant resources to create compelling client stories to amplify our success

• Oversee strategic client relationships and drive exceptional customer engagement across SaaS business
• Act as a senior relationship owner for key customers
• Ensure strong communication and successful delivery coordination
• Drive customer satisfaction, retention, and long-term engagement
• Support renewal conversations and expansion opportunities
• Contribute to the development of scalable customer engagement processes
• Build trust through proactive communication and consultative support
• Collaborate with leadership teams to improve customer engagement

Customer Success Manager

Client Engagement Manager