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Customer Success Manager

• Oversee strategic client relationships and drive exceptional customer engagement across SaaS business
• Act as a senior relationship owner for key customers
• Ensure strong communication and successful delivery coordination
• Drive customer satisfaction, retention, and long-term engagement
• Support renewal conversations and expansion opportunities
• Contribute to the development of scalable customer engagement processes
• Build trust through proactive communication and consultative support
• Collaborate with leadership teams to improve customer engagement

Client Engagement Manager