Recite Me

Customer Success Manager

• This is a key role, ensuring clients get off to a great start, with a seamless transition from sales to customer success.
• Working closely with the CSM Team Leader, you will be involved in onboarding new clients, account reviews, and customer communications.
• Taking ownership of retention and revenue growth targets, never letting an opportunity to influence slip away.
• Taking new clients through the onboarding process. Working closely with sales, marketing, and the technical team to ensure clients are ‘launched’ on optimal terms.
• Own the client journey from sale to renewal (and beyond).
• Help define and deliver account reviews and appropriate communications to ensure client satisfaction.
• Create opportunities for revenue growth.
• Ensure clients renew on the same or better terms.
• Use all data and relevant resources to create compelling client stories to amplify our success.