Client Engagement Manager

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Client Engagement Lead overseeing strategic client relationships and driving customer engagement in a SaaS business. Collaborating with cross-functional teams for customer satisfaction and retention.

Posted 6/9/2026full-timeGateshead • 🇬🇧 United KingdomLeadWebsite

About the role

Key responsibilities & impact

Oversee strategic client relationships and drive exceptional customer engagement across SaaS business
Act as a senior relationship owner for key customers
Ensure strong communication and successful delivery coordination
Drive customer satisfaction, retention, and long-term engagement
Support renewal conversations and expansion opportunities
Contribute to the development of scalable customer engagement processes
Build trust through proactive communication and consultative support
Collaborate with leadership teams to improve customer engagement

Requirements

What you’ll need

Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
Strong stakeholder management and communication skills
Experience managing complex customer relationships
Ability to collaborate effectively with technical and non-technical teams
Strong organisational and strategic thinking skills
Ability to manage competing priorities and customer expectations
Experience working within B2B SaaS or digital platforms
Familiarity with agile or product-led environments
Experience with CRM/customer engagement platforms
Understanding of customer retention and lifecycle management strategies

Benefits

Comp & perks

Great culture & working environment – working with a close-knit team in a global company
25 days annual vacation (plus UK bank holidays)
10 days ‘Workcation’ - reduced hours to work somewhere interesting
BHFC Healthcare
Death in Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client engagementcustomer successaccount managementstakeholder managementcustomer retentionlifecycle managementagile methodologiesproduct-led environmentsCRM platformsdigital platforms

Soft Skills

communication skillsstrategic thinkingorganizational skillscollaborationrelationship buildingcustomer satisfaction focusconsultative supportdelivery coordinationproactive communicationmanaging competing priorities