Customer Success Specialist

Grubtech

Customer Success Specialist supporting onboarding and customer success for SaaS platform. Building relationships and driving client adoption in the UK market.

Posted 7/20/2026full-time🇬🇧 United KingdomJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and success management within the SaaS FoodTech sector, with a strong focus on relationship building, problem resolution, and performance optimization. Proficient in UK Point of Sale systems and food delivery networks, ensuring clients maximize platform capabilities.

Highest-signal resume keywords

Customer OnboardingCustomer Success ManagementUK Point Of Sale SystemsExceptional Communication SkillsProactive Problem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingCustomer SuccessPerformance MonitoringMenu MappingOrder Flow Management

Soft Skills

Interpersonal SkillsStakeholder EngagementAutonomous Work

Industry Keywords

SaaSFoodTechClient FeedbackOperational ChallengesContinuous Improvement

About the role

Key responsibilities & impact

New customer onboarding: Act as the primary point of contact during implementation, ensuring a seamless transition and empowering customers to fully utilise our platform's capabilities.
Relationship management: Build and nurture robust relationships with clients, developing a deep understanding of their business needs and driving their success with our solution.
Success analysis: Monitor customer performance and platform engagement, proactively identifying areas for optimisation and mitigating potential issues before they arise.
Problem resolution: Serve as a subject matter expert on our platform, providing prompt resolutions to queries and guiding clients through operational challenges.
Feedback and continuous improvement: Gather actionable client feedback and collaborate closely with product and engineering teams to shape the future roadmap of our software.

Requirements

What you’ll need

Fluent or native-level English proficiency (mandatory).
A minimum of 1 year of experience in Onboarding, Customer Success, or a closely related role, preferably within the SaaS FoodTech sector.
Exceptional communication and interpersonal skills, with the ability to engage stakeholders at all levels.
A proactive approach with the ability to work autonomously and manage your own workload effectively.
Working knowledge of UK Point of Sale (POS) systems and leading food delivery networks, complemented by a strong grasp of menu mapping and end-to-end order flow.

Benefits

Comp & perks

Flexible work arrangements